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This is the section of Qype that has been created specifically for you, the business owner. Here you can claim your business and take control of all your information with Qype Free. You can also upgrade to Qype Premium, and take advantage of a number of exclusive features such as a greater choice of keywords, better positioning on listings pages, and more control over the content that appears on your place page.
Qype Free is your opportunity to take control of your listing. Once you’ve claimed your business you can update all the information on your place page and get updates from the Qype community when they review your business.
You can enter or change basic information about your business (e.g. URL, telephone number, pictures, opening hours, etc.) so potential customers are able to find you easily.
Qype Free also allows you to comment on the reviews left by the Qype community. You can do this publicly, or send a private message to the reviewer.
A place page is the page that displays the general information about your business. This information is provided by an external data provider and/or members of our community, and may also include reviews from the Qype community.
Once you have claimed your business, you can add and update the information on your place page using the “My business” section (your personal business homepage) which you find as soon as you log in (the link is in the upper-right-hand side of the site). Here’s a direct link to that page:
At the top of all our pages you’ll find a link that reads “Business Owner?”. Click the link and follow the steps. It’s free, easy, and quick to do.
To claim your business now, click on the link below: www.qype.co.uk/freeclaim
Qype is all about getting real reviews from real people. The Qype community members share opinions about their experiences through writing reviews for all types of businesses and places.
User-submitted reviews are generally positive, but can also be negative. Reading and responding to these reviews left by our community is an important part of growing your business and building a trusting and productive relationship with your customers. A good rule of thumb is to always respond to the users who have taken the time to share their experiences of your business.
Before you get in touch with your customers, here are a few things to bear in mind to ensure that your first contact with the Qype community is a positive one:
1. Have a look at our Community Guidelines, this will give you a good idea of what our members should and shouldn’t do when submitting review content.
2. Keep in mind that your reviewer took the time and effort to compose their feedback about your business. This already shows the interest they have in your business.
3. Remember that the customer who wrote the review is not an anonymous commenter. A nickname is used on Qype to protect privacy, but behind the names are real people with their own tastes and opinions.
Once you’ve decided that you want to respond to a review, take a look at the tips below.
If you receive a positive review, congratulations, it means that your customers are happy and you delivered a good experience.
What you can do next: Get in touch with the reviewer and answer publicly to their review to start the discussion. The more you get involved with the community, the more chances you have to attract new customers. Before we show you how to do it, please have a look at the following points to make sure your first interaction with your customer is beneficial for both sides:
1. Treat the reviewer as you would like to be treated as a business customer.
2. Don’t bombard them with messages, special offers*, vouchers*, invitations to events, etc. Even if the intention is good, your approach could be misunderstood as spam or as a ‘reward’ for their review.(*available to Premium customers only)
3. A simple “Thank you” is usually the best approach. This is a great way to acknowledge reviewer’s efforts and introduce yourself to the community. Customers appreciate and remember an approachable and transparent business owner more than any number of special offers.
Contacting a reviewer is easy. Go to your personal business homepage under My Business, click on the “Reviews” tab and below each review, you’ll find a link to “answer publicly”. All you have to do is click on that link and write your comment in the space provided.
Receiving a negative review is certainly not what you wanted or expected and can be tough at times, it even might be unfair in your view. Keep in mind that it’s your reaction that makes the difference to how the customer (and other community members if you answer publicly) will perceive you and your business.
Before you respond to a negative review, have a look at our tips below on how to turn a negative experience into a positive one for both you and the reviewer.
1. Check if this review adheres to the Qype Community Guidelines. If it does not, you can contact us so that we can take a look at the review and contact the user if necessary. Please provide as much detail as you can, including a link to the individual review, and the specific points that you feel are unfair.
2. If the review adheres to the community guidelines, you can respond to the reviewer publicly or in private. Keep in mind that potential customers may see your reply, and you should keep your response friendly, measured and polite.
3. Make sure you thank the user for his feedback, and show him that you’ve taken his statement into account as he took the effort to review your business.
4. If the user has a genuine complaint explain what you have done or will do to address the issue. Any review, whether it’s negative or positive, shows that the customer has a genuine interest in your business. There are many examples of business owners on Qype who have turned an initially negative experience into a good one, and created a healthy and productive relationship with the Qype community.
If you’d like to get in contact with any of your reviewers, go to your personal business homepage under My Business, click on the “Reviews” tab and below each review, you’ll find a link “answer publicly”: click on that link and write your comment in the space provided.
Every time a new review is posted on your business, you will see it appear on your personal business homepage under the “Reviews” tab, in the My Business section. From here you can either comment on the review publicly or send a private message to the reviewer.
Posting a public comment:
A public comment can be seen by all users who visit your place page. The comment will appear underneath the review you have responded to.
When responding to a review, you are demonstrating that you value the opinions of your customers. Having an open and transparent conversation with your customers is a great way to show your willingness to learn and improve based on their comments.
When you respond to a review publicly remember to be measured, friendly and polite. Potential customers may read your response. Thank the user for their feedback, address any complaints or concerns they might have, and clarify any information that may be out-of-date or inaccurate. Don’t use the comments to advertise any special deals.
Sometimes it might be worth considering if a public comment should be posted at all. In some cases, a private message might be more applicable.
Sending a private message:
A private message will only be seen by the user who wrote the review you are responding to. You can use this option if you want to start a private conversation with a member in order to answer specific questions, or if you think that what you have to say may not be relevant for other users. To use this option, go to My business, click on the reviews tab and use the “Send Private message” link.
Under My Business, you have an option to “Invite your customers to review your business”. That link takes you through to a quick and easy tool that you can use to help generate reviews from existing customers.
Yes, once you have claimed your business you will have access to a widget that allows you to easily display all your most recent reviews on your business’s website or blog. Go to My Business and click on the “Widget” tab.
The first thing you need to do is take control of your page by claiming it. Claiming your business on Qype is easy and gives you greater control over the information that appears there. It’s also completely free. All you need to do is find your place page on Qype and click the “Is this your business?” link. There’s a quick sign up process and you can then begin to edit your information. You will also receive a call from the Qype Team to welcome you to the service and answer any questions you might have.
Once you’ve claimed your business, clicking on the My Business link in the upper-right-hand corner of the Qype homepage will take you through the steps for updating your information.
You can upload and delete pictures by going to the My Business section, selecting the “Photos” tab and clicking “upload photo” within the photo frame. From here you will be able to manage your personal image library as well as see those pictures that have been uploaded by Qype users.
To delete any pictures you have uploaded yourself, navigate to the picture in question and click the delete link underneath the image. Premium Customers are able to choose which image represents their business on their place page and Premium Listing. Find out more about Qype Premium here.
On Qype navigation bar, select the tab "Events". This will bring you to the interface to create and upload an event on Qype. Click on "Add an event" button and follow the steps to proceed. If you are a Premium customer you have the opportunity to access this tool directly from your public business listing. On the last section before your reviews, click the link 'Add it' next to: "Know an upcoming event?"All events will appear in the Qype events section & you will be able to invite people to your event using our invitation tool. You can also see who has expressed interest in attending, and who has RSVP’d.
To edit an event, go to the event page you created, and click on “Edit this event” to change and update the details.
Creating an exclusive offer to display on your listing is a Qype Premium feature . If you are a Premium customer and want to create a voucher log into My Business area and click on the “Vouchers” tab where you will be given the option to add and edit your special offer. You can specify an expiry date and some restrictions for your offer.
Qype sends out a monthly Business Newsletter to keep you updated with the latest news and opportunities for your business. If you are a Premium Partner, you will also get a separate statistics report for your business page. Also, if a Qype user adds a review or picture to your business page, you will get an alert via email. You will never be contacted by third parties without your prior consent.
To edit your privacy settings go to http://www.qype.co.uk/mypage/settings and change your email preferences.
With Qype Premium, you enter a Premium partnership and your account is upgraded to take advantage of the full feature set Qype offers on top of the basic Qype Free options.
These additional tools and services help you extend and manage your customer base even further. Some examples of Qype Premium benefits include: Premium placement over competitors, a greater array of keywords for better search engine results, key positioning on basic listings pages, and greater control of your content within your place page.
To become a Qype Premium Partner you can contact one of our account managers. They will help you determine which Qype products and services will best suit your requirements.
Upgrading your Qype listing to Premium gives you access to additional features to promote your business and consequently, gain more visibility online. With Premium, you'll be able to create and promote your special offers, give potential visitors your latest news, add up to 3 categories to promote your wide range of services, add up to 5 different urls and links to your social channels, as well as adding video, logo, and much more. You can find out more about the Premium package by clicking here.On top of these additional promotional features, being Premium will also give you the opportunity to have an ad about your business appear above other businesses in the same category and location, in rotation. The advert is highlighted in a differently coloured box, so it stands out. Additionally, a Premium Listing can appear on the place page of competitor businesses under the heading ‘You should also try…’. The text and image that appears in the Premium Listing advert is controlled directly by the business owner, and can be updated at any time – which is one of the advantages of online over print ads.A Premium listing gives you the tools & that extra edge to get your business noticed. As all our Qype listings are search-engine optimised (whether Free or Premium), the more content you add/have, the better chance to be seen on Qype as well as indexed on search engines like Google, Yahoo, Bing…
Qype Premium lasts for as long as you want to remain a Premium Partner after the minimum term. You can see our online T&C’s for more information about this.
For more information you can email email@example.com with your questions.
Our rate card is based on the traffic in your business category (that is, the number of people who visit that category), and the size of the area you would like to cover. To enquire about a bespoke package that is suited to your needs, you can contact an account manager here who will be happy to give you a quote.
You can advertise in a number of major cities, districts and towns. To find out if we cover the area you operate in email us.
As a free customer, you're only allowed to list your business under one business category and location. If you service multiple areas but only have one physical locations, additional listings will be considered as duplicates and will be deleted. To be able to have up to 3 relevant categories for your business & show potential customers that you service more than one location, you will have to become a Premium Partner."As a Premium Partner, you can then add up to three categories that are relevant to the services you offer. To add these, go to your business page at My Business area and click on the “Business info” tab: from the options on the front of your page, choose “Edit category” and select a new category from the pull down bar. This category will be added to your page once you’ve clicked ‘save’. To appear as a Premium Listing within these new categories (or if you’d like to appear as a Premium Listing in an additional location) you should contact our client services to help you with your request: firstname.lastname@example.org.
To view your traffic statistics log in to into my Business page and in the “statistics” tab you will find all the options relating to your traffic statistics.
There is only one Premium Partner position available on Qype’s directory listings page. Where there is more than one premium listing per category, this position rotates through the Premium Partners to give each participating businesses a share of the traffic for their chosen category and location.
As a Premium Partner, you are able to choose the picture that appears at the top of your place page and your Premium Listing. To select your picture, go to your business page in My Business, click on the “Photo” tab and click on “Choose as top picture” link under the picture you want as top picture.
Qype is not related to Google in any formal way. However, Qype’s web pages are indexed within Google and other search engines such as Yahoo! and Bing. Search engine users will find your Qype page easily, and then from there your business website is just one click away. As a Premium Partner you can also add keywords to your business, further increasing the likelihood that your Qype Place Page will be found on search engines.
Indirectly, yes. Qype pages are being found by search engines for very many search queries. For users, your business website is just one click away from Qype. As with other leading sites like Wikipedia, outgoing links on Qype are tagged as "nofollow" to prevent linkspam and to meet the Google guidelines, which forbid link selling for SEO purposes. This enables us to ensure the best rankings for your Qype Place Page and consequently to make your business known to many potential customers.
This could be because Google has not yet added your business listing to the list of pages it displays in search results. This should happen relatively quickly but if there is an extended delay please contact us so we can look into it. You should also double check to make sure you are using the right keywords for your business page.
Keywords are chosen by you and can be added using the “Keywords” tab in the My Business section. The keywords you select are designed to reflect the services you offer and help Qype users find your business on the site when searching. Keywords (also called “tags”) are also being used to improve the ranking of your Qype place page within the Search result listings of popular search engines. So try and select the terms that you think people would use if they were searching for a business like yours. As a Premium Partner you are allocated space for 50 keywords to improve your search results.
For help on which keywords and phrases you should add to your Premium Listing visit https://adwords.google.co.uk/select/KeywordToolExternal. Follow the prompts and then select the keywords you feel are suited to you and your business. You can also get help by sending an email to email@example.com.
As a Premium Partner, the voucher you create will appear above any vouchers created by your competitors. This happens automatically once you have created your voucher.
You can add up to three categories to your business from the My Business. Your business will then appear within these categories. However, to appear as a Premium Listing within your extra chosen categories you will need to upgrade those specific categories. To discuss these options you can contact one of our account managers here.
Qype has strict Terms and Conditions and Community Guidelines that determine what can and cannot be submitted to the site. If you feel that a review, photograph or any other content falls outside of these parameters then please contact firstname.lastname@example.org detailing the problem and we’ll look into it immediately. More information around negative reviews can be found here.
To cancel a Premium partnership purchased over the phone after the six month minimum term. All we require is a signed request to our office: Qype, a Yelp company, 55 Baker Street, London W1U 8EW. There is a 30-day cancellation period upon receipt of the letter.
If you have purchased your Premium package online, you can stop the renewal of your contract by clicking on “Cancel” under your “listing” tab in the My Business section. You can find more about our online cancellations rules here: http://www.qype.co.uk/business_pitch/terms.
If you've subscribed to our Premium package online, you can stop renewal of your contract at any time by clicking the “Cancel” button under your “Listing” tab in the My Business area (add link) section. Your payment will stop at the end of the current payment period.If you've subscribed to a Premium package via our sales or telemarketing team, you will be able to do so by sending an email to email@example.com . Dependent on where you are within the terms of your contract, they will be able to guide you with the process. You can find more about cancellations terms here:http://www.qype.co.uk/business_pitch/terms.
If you are the owner of multiple businesses under the same brand, if your company is located in various cities, we can offer you customised products such as Store Finder or Sponsored Links to increase your brand visibility. To get information about these products, please write us an email to firstname.lastname@example.org.
Your invoice is automatically sent to you by mail.
Check your invoice address in the purchase confirmation email you have received. If your details are wrong and need to be updated, please contact us by email at email@example.com.
A new feature on Qype allows users to follow their favorite places and automatically receive new information about that business. Once a user follows a place, he will receive a weekly updates with all the latest activities like news, vouchers, events, reviews, and pictures per e-mail. By following a business consumers never have to miss out on anything local again. And if nothing happened at all on their favorite businesses, a follower won‘t receive another update until new information is available. This ensures that users only receive the most relevant information, tailor made for their needs. As a business owner you can seize the opportunity and update your place with new information to make sure that your fanbase will notice the latest news, events or even products by showing off new pictures. So update your place to keep brand awareness high and grow your loyal customer base. @follow_me_phase_1
In order to keep your followers up to date about upcoming events, vouchers, place news or recently uploaded PDF documents you need to upgrade your listing to Qype Premium (see Point 19 – How do I become a Qype Premium Partner).