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I'm EssexRed from Chelmsford. I've been Qyping since 17-12-2012

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Illuminata Jewels - Barking

London IG11 0

17-12-2012

***BE WARNED***  THERE IS NO GEOGRAPHICAL ADDRESS ANYWHERE ON THE WEBSITE AND THERE IS NO TELEPHONE NUMBER, WHICH IS IN BREACH OF THE DISTANCE SELLING REGULATIONS (2000).

Why we can't give zero stars is beyond me! I wish I had looked on here before I ordered.
I, too, ordered for a Christmas present for my wife. Maybe when something looks as good an offer as this (but not too good to be true), the alarm bells should start ringing? Why? Because I ordered at the end of November and have not received anything. As you all say, the customer "service" is non-existent. E-mails and contact directly through the website do nothing.

The company that actually takes the payment appears to be non trading and is registered in the UK, but that doesn't mean there is actually any physical tie up between the two companies.

In the end, I went out on foot and went shopping the old way and bought a very similar piece in H Samuels!!  Seriously, the price not too much different, I could touch the item and spoke with a very nice sales assistant!  How old school is that?

EssexRed OK. A further update. I got a positive response from my bank this morning, who will investigate this potential fraud. No promises that I will get my money back, but it is a start.
Secondly, Mutual Points have made contact with Illuminata, who also trade under the name Ultima Trading Ltd and they say they will contact me.

Well, believe it or not, they DID. This is the reply I got from Illuminata: "We have placed a request for an investigation into this order with Royal Mail. It has proved to be futile. It was shipped within 24 hours of your order being placed with the tracking number you currently have in your possession. In 2012 we have only had 3 items go missing. We stopped using one of the Royal Mail facilities as a result and moved to another postal office location. I am sorry that one of them has been yours. I am able to provide you with an upgraded replacement 18k White Gold Plate bangle with dozens of baget and pave cut crystals or provide you with a refund. Please advise soonest. "

I will update as to the progress.

EssexRed Another update.

Not heard from BBC Watchdog, but you never know…

Review added on Review Centre, as well as here.

Mutual Points got in contact with Illuminata who say item was shipped and I have tracking number, the latter definitely NOT true. Offered upgrade, but nothing jumped out. Accepted offer of full refund, but I am STILL waiting and they have gone quiet again!