I will not be returning to Egg. Having redeemed a cut and colour with an It Is On voucher, I'm glad I didn't pay the full price. I thought the point of those vouchers was that you get a great deal but still get the full package, whereas I felt like I was treated differently for booking 'cheap' (still £50 I might add).
Wasn't so much the cut/colour that annoyed me. That was okay. Although they didn't ask where my parting was when drying my hair, and neither did they cut my fringe (pretty much standard elements of hairdressing, no?)
Sorry to say this but customer service was appalling too. Being told my hair is 'awful' is NOT acceptable to a client!! Perhaps putting it in a more delicate way, saying my hair was 'damaged' and telling me how you're going to help my hair would have been more effective and professional!!? I was literally nearly crying in the chair and left feeling really upset. I used to love getting my hair cut and you're meant to leave feeling rejuvenated, not completely offended!
Service is meant to come with a smile too, and the moment I stepped in there I felt like I was inconveniencing them. I didn't feel relaxed, nor did anyone try to build up a rapport with me throughout the whole 2 1/2 to 3 hours I was sat there, and when you tell them what you want done they just tell you what you should do instead, rather than listening and actually giving you what you want.
The stylists seem experienced and trained up just fine though, but there are others that seem really young and inexperienced as they have a few girls on placement. These girls are there washing and drying your hair which gave me no confidence in their abilities as they are told what to do but then just left to their own devices.
Washing my hair before applying the dye was weird too, meaning having to endure awkward neck ache twice.
Just not up to the usual standards of hairdressing and I really wouldn't be writing this if I wasn't so annoyed.