Hws36's Qype profile

I booked some sessions through KGB a while back and the hair removal treatment has not worked. I have had quite a few sessions of IPL in the past and thought I would try laser for the last session to remove the last bit of hair. This was explained when I went for the patch test. My first session was using the gel and ball machine which did not remove any hair so I called after a few weeks to inform that this had not worked so was told to try the NdYag machine the next time. The beautician informed me that my hair type was not right for this machine and that it wasn't burning the hair. The NdYag was the machine that was advertised on the deal so surely a test patch should have been done using this machine first so as to have not wasted my money and time. I am basically in the same situation as before I went to Pasha in that I have the same amount of hair left on my body in the same places but I have lost out financially!!! When you email them you wont get a response for at least 21 days and then they lie about what has been said to you. I am still awaiting a refund. You try calling their phone line and they never answer!!! i am sure that this type of laser works for some but unfortunately not for me and they aren't willing to refund or come to any agreement .  Lets hope now that I have contacted KGB something is done to resolve this problem!