Jessa's Qype profile

Absolutely disgusting company. I have used many times before and have rarely had a pleasant driver. I request that they wait in a certain place (which is clearly sign posted and easy to park in) as I don’t like walking far at night being a young lady. This evening I got a call from them, after booking a cab for later in the evening, saying I can’t dictate to drivers where they must wait and because of my unreasonable request I must pay the driver in full before my journey. I explained my reasons for requesting where they park, which is partly due to a disability of mine too which I don’t really feel comfortable discussing with one of their heavy london accented unconcerned call centre workers whos only intent was having a petty argument and taking advantage of the little power his job provides him with. I let the little guy have his moment as he proceeded to shout and throw a barrage of insults at me for over 10 minutes. The pleasant drivers I have had recently have said work is quiet at the moment, which is hardly suprising as the company employs so many numpties and the fact they chargeway more than black cabs doesn’t help. A few years ago the drivers were polite and on time, and if there were problems they apologised and dealt with them efficiently. Now they are best avoided, especially for women due to the sexist drivers who shout at you when you dare complain that they weren’t at the right address and that you have had to walk half way down your road to find them (I very much doubt they’d shout at a man - again, the small person/low wage syndrome again). London buses are more reliable and you are less likely to get hassle on your journey too!