alineewan's Qype profile

Used to be an excellent hotel and could be again if the dining room was managed properly, it not actually managed at all! Some of the dining room staff should have chosen a career in a non customer facing industry as they have a limited knowledge of customer service...or smiling. The food is very good and the setting is perfect.

What a great hotel, have stayed a few times and always look forward to returning. Food is an excellent mix so appeals to everyone. Has a friendly feel that retains efficiently.

If I could go anywhere I wanted, it wouldn’t be to the dentist however, this is a wonderful place. The husband and wife team who run it are very friendly, caring and professional, all other staff just as good. I’m very well cared for and feel comfortable and confident at every visit.

Just spent four days having a total knee replacement. surgeon brilliant, nursing staff very good, food appalling and generally inedible and cleanliness very good. Having said all that listening skills need improvement. Communication generally not good and not to be relied upon. Found many conversations had to be repeated with day and night staff. The night before my discharge I was transferred to a ward which would not have been out of place behind the iron curtain of the 60s and the care was only slightly better than my surroundings suggested I should expect. My consultant had trouble finding me as did my physio. The transfer, I was told, was because of emergency admissions. No one being able to find me was due to the appalling lack of organisation and communication. Pity to spoil what could have been a reasonable experience with this eleventh hour debacle.

Food and service excellent and the view out to the gardens adds to the overall experience, first class.

This is a sanctuary in the heart of the city bustle. Food is traditional and excellent, service is friendly and efficient.

The apple strudel has been made in heaven...fabbie. They serve Assam tea, my favourite.