dangerousbryman's Qype profile

Been twice and the first visit was far better than the second. First time round was a Saturday afternoon and we had prompt friendly service with piping hot good food. Thai noodles with chicken breast for my wife; hot spicy and a generous portion. 16oz steak for me; better than plenty of steaks I've paid a lot more for, steaming hot chips and a lovely Jim Beam sauce.

The second time was a Sunday afternoon and the service was atrocious. Dirty tables everywhere, an apparent lack of serving staff, one girl behind the var with a large queue etc. I ordered the same food we'd had on the previous visit and I was told that there was a 30 to 40 minute wait for food. I was in no rush so ordered anyway.
Just short of an hour later - at around the point where I was about to complain - the food arrived. I had ordered steak and it came with no steak knife but when I asked the waitress for one she replied "We've run out," then went to walk off! I asked her if she could get someone to wash one so that I could eat my steak, and by the look on her face you'd think I'd asked her to boil kittens!
She returned with the knife and boy was I glad she did. My supposedly rare steak was overcooked, chewy and stringy. The knife was put to very good use, cutting half of the steak up to take home for my dog. My wife's Thai noodles were oily and greasy. The chips were tepid. Not great.
And considering how long we'd had to wait and the assumption that the delay was due to being short-staffed, the waitress who served us spent the next 15 minutes at a table very close to us, just standing there chatting with what were obviously a couple of her pals. No wonder we had such a long wait.

It only goes to show that when you eat at a chain pub your meal is only as good as the teenager on a weekend job knocking it together in the kitchen. It's a lottery what your food will be like.

Bottom line? Cheap enough, generous portions, but it's hit and miss with regards to the quality of your meal.

Follow up comment 22/08/12. I complained to the Barracuda chain that owns this pub via email just over a week ago. They emailed me to confirm receipt of my complaint within 24 hours, a proper email not an automatically generated one. Yesterday they emailed me with a satisfactory resolution to my issue.

Well established that a correctly resolved complaint usually results in a more loyal customer as it engenders confidence. We will return to the Exchequer. I will update as and when.

I couldn't agree less with the psychotic, bitter, paranoid ramblings of Guessingme. The Dunvegan is exactly what it is, a local pub full of local characters. What sets it apart from the other pubs in Cowdenbeath is the quality of its food.
The landlord and landlady are a charming couple who took on a pub with a bit of a hairy reputation and have worked tirelessly on a continual programme of improvement. Like most small town pubs there may be the odd moment where someone steps over the line but the landlord is very quick to resolve any issues.
If you want flowers on the tables and Jeeves talking about Marx and nuclear fission then try the Rotary Club or similar. If you walk into the Dunvegan and there's football on the tv, a bunch of ex miners arguing about something, three lassies in insufficient clothing tottering about and a fairly respectable couple sitting at the end of the bar, you'll know that me and my wife are out!
Cowdenbeath is an ex colliery town, and the clientele in the local bars reflect that. I'd sooner spend a night there with genuine people than waste a fortune on some jumped up city centre 'club' full of poseurs and lying wannabee inadequates.
Oh, and by the way, Guessingme you twisted freak. I am not out of work, I am very much in work, very well paid, highly educated, intelligent and articulate. Unlike you, who cannot string two sentences together correctly, I stayed at school, college and Uni long enough to learn spelling and grammar. There is never a space between the end of a sentence and the resultant full-stop, unlike the space between your deluded self perception and the reality of your awesome and obvious lack of basic intelligence. Has nobody pointed out to you the 'caps lock' key on your keyboard?
Get a life, and if I were you I would never let anyone in Cowdenbeath know who you really are, or you would probably find that the real 'nightmare' is not the bars in Cowdenbeath (mixed plurals you f**kwit), but probably the people who would like a wee 'chat' with you for your obscene insulting comments.