hollypop's Qype profile

I had a really good experience here. After being unable to get in at any of my usual salons (it was 7pm on a Wednesday and I hadn't booked anywhere), I decided to chance Supercuts. I'm very glad I did. I had a really friendly stylist called Nina, who herself had pretty hair (always a good sign). She was chatty and fun, and really listened to what I said.

She checked in with me at every point of the haircut, and I came away with a lovely cut that easily matches the standard of the £40-£50 ones I usually get, for just £26. I'm very happy with that.

Absolutely dreadful. We gave them chance after chance after chance and they never improved.

Some of the issues we had included:

- Appalling ironing – I’m pretty sure she just took things out of the ironing basket and hung them up. The only evidence showing she ever actually USED the iron was that she once managed to trip the electrics with it (don’t know how) and another time burnt a hole in a dress, leaving melted fabric burnt onto the iron. Did she leave a note or inform us of this in any way? Nope, just put the dress in the wardrobe and the iron back in the drawer for us to discover ourselves.

- Completely failed to clean the shower tiles or plugholes properly

- Liked to clean around things rather than picking them up and cleaning underneath/behind

We got so fed up with the service that we asked Sparkling Touch for a new cleaner, which they provided. She was no better, and when she went on holiday, Sparkling Touch sent the original cleaner without telling us! The one who knew we’d fired her. Brilliant, I love having disgruntled people in my home when I’m not there.

When enough was enough, we contacted Sparkling Touch to cancel the service. Two emails went unanswered – the only clue we have indicating they were actually read is that our key turned up in the post in a jiffy bag – no note whatsoever, no apology, nothing. Unbelievable.