honestreviewer's Qype reviews
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12 Acklam Road, Notting Hill, London W10 5QZ
honestreviewer
wrote on 28 January 2010
(updated on 12 February 2010)
They say a happy customer tells one or two people but an unhappy customer tells everyone they know..So how was the Supperclub? Where to start...
Having been to Amsterdam (like so many others), San Fran and Singapore I had high hopes for London. Amsterdam went down as one of my best nights many years ago, London went down as one of the worst. I have now been on 3 occasions, once to the launch, once by invite and lastly with business. Every time failed to impress, why!?
Location - it’s wrong.. To be the uber sexy, fun and convenient it needs a W1 address or perhaps a hidden Soho or Shoreditch door (Milk and Honey entrance good example or just take a look at Amsterdam again). Opening time - well it shuts a 2am, which on one hand is poor because later would allow a much sexier night out but on the other hand I don’t really want to be out on Acklam road (under fly over) after dark anyway, trust me its not a nice area, just ask the cabbies if you dont believe me. Really needed an ultra sexy, hidden, sophisticated location this is not.
Amsterdam staff were, sexy, well dressed, well mannered, interesting and fun...London staff, pretentious, short (manners), poor service, big room for improvement.
Lighting and venue - It feels too small..The lighting is not a patch on other venues and this is were the club should be a shining beacon of creativity and example to all others. I have been wowed by lasers and projections in a few select clubs and this needed, no had to be one of them and it wasn’t.
Design - it’s a large white room! Fixings in front of beds upstairs should have been "see through" or just better design, simply they need to be more stylish. Bar could have been something modern, exciting, funky, sexy, fun, intriguing, crazy, but its not.
Acts - Well if anything this is were the club has to be outstanding, a big selling point, its what makes it stand out from the crowd and say "look at me, im amazing and unique!" And unfortunately it doesn’t. It’s been done before and is still being done just better in other clubs all over Europe.
OH, and to cut a long story short about the launch night,qued for 1.5 hours, performer dancing, kicks champagne glass at least 10 feet, I nearly get glassed and did get very wet, I email complaint, told manager will address, they never did, I didn’t want a dry cleaning, I didn’t want money, Just an apology...Fail on service.
Good points, well if you haven’t been to Amsterdam, New York, Russia etc clubbing, then you will find this different enough from other London clubs to enjoy. Food is nothing to tell your friends about, cocktails are good but any half decent cocktail bar will produce just the same, people....well it is what it is... Make your own mind up. I for one have told everyone I know, have ensured at least 40 - 45 people have not been there for a night out, and I hope at least showed them that a customer should be treated with a level of respect and trust. Not forgotten and certainly never treated badly... Supperclub you lost me.....
I have since had direct contact with the Supperclub following my posts and raised my issues to them