jbaxter's Qype profile

Having been a long-time customer of Joules - both the equestrian and the boutique ranges - I was astonished recently to be given the run-around by their customer service staff. In fact the term 'customer service' is a contradiction in terms where this company is concerned!

This year they discovered that a pearl necklace, the 'Aster', they were selling for around £40.00 is very badly made and breaks easily, hence they withdrew the product from their current range. Despite this knowledge, when I approached them about the one I bought a few months ago, in June, to take on holiday in September, and which broke almost immediately, they demanded copies of my bank statement to prove I hadn't bought it for £10.00 in the sale.

It made no difference that I told them exactly when and where I bought it, via post from their Aldeburgh store, and it made no difference that I gave them the relevant information from my bank statement., they still have not reimbursed me for the cost of that item for which I paid full price - even though I have returned the item to them.

Frankly, Joules, this is not cricket. And, despite years of loyalty to you, I will not be buying anything from you in future.