maryedinburgh's Qype profile

We went to Frankie and Benny’s, Omni, Edinburgh for lunch (2nd June 2008) and found our waiter extremely rude so ended up walking out.

Once seated we had ordered drinks and when the waiter returned with them I asked him if they no longer done a meal that I had ordered in the past (admittedly some time ago). He informed me that he had worked there for 11 years and that item had never been on the menu.

Just by way of chat, and in no way complaining, I went on to tell him what the dish was served with in the hope he would come back and say “oh that will be …..” however what he did say was “OK - fine - well lets say we used to serve that, but we don’t now” and he turned with a face like thunder and walked away leaving me and my husband shocked and embarrassed.

We decided just to leave our drinks, unpaid for, and on our way out asked to speak to the Manager who we told the story to. All he said was “sorry”. No questions, never asked who out waiter was, nothing.

I was very disappointed in the service, so much so I felt the need to write this review and I do hope you will make it available to others.