sparklette's Qype profile

Avoid at all costs! I bought the Keratin Groupon deal plus cut for £69 and was conned into paying an extra £20 (my hair is shoulder length and not particularly thick). The receptionist told me I 'might need to pay £10 extra if they need to use more than 2 ounces of product'. On my only previous attendance at this salon I paid £10 extra and my hair length is the same now as it was then so not sure why they suddenly needed to charge me a further £10 (of course, they advised me of this half-way through the treatment so I had to go with it). 

I emailed the voucher to them (twice, including on the day of my appt) as instructed on the voucher, but they seemed incapable of finding it and again asked me to retrieve it from my email on my phone which the receptionist took to the front desk and starting faffing around with.

My stylist was running almost 1 hour late and there was no word of an apology for this. The stylists who took turns in washing, applying the treatment and cutting my hair were reasonable. The piece de resistance was the card machine "not working" and the receptionist putting the transaction through on the phone with some other random salon/company. She eventually managed to communicate my card details to whoever was on the other end of the phone (after screwing it up twice and telling me that the problem was with my card). Beyond annoying.