Close @cookie_info
Close @cookie_info

Qype uses cookies. By using our site you accept our use of cookies. More information on cookies and preventing cookies.

Picture

I'm ukrags from London. I've been Qyping since 04-02-2013

Add as contact

Compliment

Statistics
  • Reviews: 1
  • Friends: 0
  • Invitations: 0
  • Photos added: 0
  • Videos added: 0
  • Places categorised: 0
  • Events added: 0
  • Checkins: 0
  • Compliments received: 0
  • You're hot:0
  • You're hilarious:0
  • I agree with you:0
  • Write more:0
  • Cool guide:0
  • Awesome group:0
  • Amazing profile:0
  • Great photo:0
  • Well written:0
  • That's useful!:0

NewbieBadge

See all 1 badges

ukrags doesn't have any contacts yet

ukrags's Qype profile

Fantastic cleaners - City of London

41 Crutched Friars, London EC3N 2AE

04-02-2013

I called Fantastic Cleaners by reading few reviews on the internet to clean my 2 bedroom apartment. 3 people came in, hurried up the job and left with the flat in an appalling state.
I complained about it and within few days, another set of cleaners from Fantastic Cleaners came to my apartment and almost did a similar rubbish job.

I complained again, took several photographs and wrote to them with the list of things they have overlooked and not bothered to clean - some of basic ones - moulds in sink taps, bathroom corners, limescale throughout the bath screen, cooker head, inside the microwave and oven, wooden floor patches, shower head etc.

I have disputed it several times and they offered me a not convincing discount, but refused to budge on charging me less.

I am thoroughly disappointed with them and they have wasted several days of my time.

I strongly would NOT recommend them. Stay away!!

ukrags Had a call from the customer care. They have now refunded me the £100 they charged me and also agreed give a discount on the next cleaning session. They have also promised to either re-train the cleaners who they used or use a more experienced one. Hope, they live up to the expectations next time.

fantastic_cleaners Dear Customer,

Our company is glad that even after a short delay we managed to sort your issues out successfully!

We would like to assure you the teams who were assigned to conduct the two cleaning sessions for you are now attending new training courses in order to improve their skills. We have now lodged a new Quality Control Policy. Our Quality Control Managers started a month ago an Inspection Programme and are checking all of our teams and the work they conduct for our customers.

We do hope you will face no other unpleasant experience with our company as we do learnt our lesson!

Kind regards,
Fantastic Cleaners