unhappy_customer1986's Qype profile

I LOVE getting my nails done by Zoe.  She's very professional but friendly and has great chat!  I only ever go to Zoe as my Shellac stays on for weeks without chipping, and she is also very creative - so any nail art you're after def go to Zoe!!  She'll try her best to accommodate you last minute.  I wouldn't go anywhere else now! 

I absolutely LOVE TBW!  I have always gone there for my waxing, and any other treatments.  Alison is an absolute professional!  She is smiley, chatty, and immediately puts you at ease!  I have recommended TBW to all of my friends, and they all love it too.  The atmosphere is great, the treatments are great and well priced.  Also with their loyalty scheme you feel like you are getting something back.
Definitely worth a visit!!!

I visited the Cascal salon in Greens Edinburgh on the 12th of June (a while back now I realise) for the first time. When I called up initially I requested a tint -  I was told that I would have a girl who was recently qualified doing my hair - not a problem.  When I turned up, I was told I could not have a tint as I had highlights in already - again - not a problem, I just did not realise you couldn't have a tint over highlights which I apologised for.  I was then told because we were tight for time I could maybe have a half head and no cut, and possibly no blow dry. I went along with it as I had not booked for the right appointment.

Then, the girl took a guy for a cut at my appointment time - no wonder they couldn't fit in a cut for me!  After being taken 20 mins late the girl started on my half head of highlights SILENTLY.  She pulled my hair to within an inch of it's life, and when I strained my head to relieve the pressure she said 'oh...am I hurting you?' (which was the most she said the whole time I was there) to which I replied 'Yes, it's just a bit tight?'.  She eventually gave my scalp a rest after 45mins of pulling and SILENCE!  It was the most uncomfortable and awkward time I've ever had at a hairdresser!!  

Once my colour had developed, it was taken off and I was informed that yes, there would be time for a cut - but only a trim.  Well!  I wish I hadn't bothered!  She cut my hair, and in fairness I was happy with it when I left.  However, when I went to a different hairdresser last week who coloured my hair (and actually spoke,) she told me that my hair was 1/4" longer on one side than the other.  She took a photo for me and it's UNBELIEVABLE.   I will definately not be going back to Cascal.  Not only did I have a silent experience, but also I had my scalp ripped off and a squint haircut.  Poor, poor service - if the newly qualified girl can't cut hair or talk then don't let her loose on customers.