My last advice: Don’t spend even two seconds on their website. It does not work. Everything is gone.
Interlet.com
Kensington, London
Star distribution
28 reviews
- Address:
-
14 Abingdon Road, Kensington, London W8 6AF
Tube:
- Kensington High Street Station (0.4 km)
- High Street Kensington Tube Station (0.4 km)
- Contact us:
-
020 7795 6525
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Arlington Estates
436 Essex Road, 4B Leroy House, London N1 3QP
Premier Residential Estate Agents in Islington Selling, Letting & Managing Property in North, East & Central London.
28 reviews of Interlet.com in English
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As a tenant I'm happy with the service provided. Every thing has been easy for us and our agent has been acting quick and effective responding all our requirements. We even going to extend our contract because we are pleased to deal with an agent like this.
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I went to Interlet 2 weeks ago because I had enough of looking for a flat myself. They greeted me in very professional and friendly way, then blonde lady offered me some properties to view same day. She explained everything very precisely. She also informed me that not all properties they have are in great condition but if somebody doesn’t have high budget need to compromise on something, which I believe is fair enough. I went for viewings and I found nice and neat room in Kensington next day. I will definitely recommend their service to people who want to find good place in London.
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the estate agent that i delt with, was acting a bit in a sexual way i would say and i imediately thought that something is wrong here, but i got to addmit the girl was f......hot though.! however i did not fall her victim.
thank you qype for making avaiable to us to write reviews.
thank you qype for making avaiable to us to write reviews.
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TOTAL SCAM
I have never felt so stupid in my life. Before you pay everybody is nice, and they let you think they have tons of properties that meet your criteria, and right after you pay everything goes down, they never answer the phone nor the mails, when finally you have an appointment is something that has nothing to do with what you´re looking for, and when you complaint about it they´re absolutely rude.
I know that sadly I wasted my 120 pounds and they are never going to find me a home. I´m reporting them to the Citizens advice Bureau and hope that they can do something for me.
I have never felt so stupid in my life. Before you pay everybody is nice, and they let you think they have tons of properties that meet your criteria, and right after you pay everything goes down, they never answer the phone nor the mails, when finally you have an appointment is something that has nothing to do with what you´re looking for, and when you complaint about it they´re absolutely rude.
I know that sadly I wasted my 120 pounds and they are never going to find me a home. I´m reporting them to the Citizens advice Bureau and hope that they can do something for me.
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I have also reported this company to the Citizen's Advice Bureau to see that we can do.
As any other accommodation agency, you will find positive and negative reviews. But it's all about how lucky you are. If they send you to see a place and you like it, then you will think that the agency is good. In any case, the service is rubish.
The website is never up-to-date so your only option is to get hold of them to see what they have got available. And you will really struggle to get hold of them. Remember that they just put you in touch with other landlords, agencies, or clients. They do NOT check whether the description of the properties are right, or even the address, they have no idea where they are sending you to. You normally end up going to see places that you would never see.
The service is pathetic as it makes no sense to pay a fee at front without any guarantee or comittment to you. In other words, once you pay, it is all over, they do not care about you any more. What would they? If you chase them up of course they will get you some appointments (otherwise this would be just ilegal!). But if you do not, they will never give you call or email you with properties as any other proper agency does (the reason is simple, any other agency will want you to see their properties because if you pick one of theirs it's when they make money as you will pay a post-fee!)
Anyway there is not much choice in London, and if they did their job in a proper and fair way this type of service would be very useful. But unfortunately this is not the case.
Do not waste your money, you can do many things with 120 pounds. Do you own search on zoopla, rightmove, gumtree, get in touch with proper agencies where you only pay a fee if you go ahead with the property, there are plenty of those, believe me, even for low price accommodation. And if you see a nice property on one of this websites which is marketed by Interlet, do not worry, because I will be no longer avaiable. It is just bait for new people.
I knew this could happen when I joined them, but I decided to trust them. What a dissapointment. I have found accommodation through a different agency and of course I have had to pay the fee of the new agency.
As any other accommodation agency, you will find positive and negative reviews. But it's all about how lucky you are. If they send you to see a place and you like it, then you will think that the agency is good. In any case, the service is rubish.
The website is never up-to-date so your only option is to get hold of them to see what they have got available. And you will really struggle to get hold of them. Remember that they just put you in touch with other landlords, agencies, or clients. They do NOT check whether the description of the properties are right, or even the address, they have no idea where they are sending you to. You normally end up going to see places that you would never see.
The service is pathetic as it makes no sense to pay a fee at front without any guarantee or comittment to you. In other words, once you pay, it is all over, they do not care about you any more. What would they? If you chase them up of course they will get you some appointments (otherwise this would be just ilegal!). But if you do not, they will never give you call or email you with properties as any other proper agency does (the reason is simple, any other agency will want you to see their properties because if you pick one of theirs it's when they make money as you will pay a post-fee!)
Anyway there is not much choice in London, and if they did their job in a proper and fair way this type of service would be very useful. But unfortunately this is not the case.
Do not waste your money, you can do many things with 120 pounds. Do you own search on zoopla, rightmove, gumtree, get in touch with proper agencies where you only pay a fee if you go ahead with the property, there are plenty of those, believe me, even for low price accommodation. And if you see a nice property on one of this websites which is marketed by Interlet, do not worry, because I will be no longer avaiable. It is just bait for new people.
I knew this could happen when I joined them, but I decided to trust them. What a dissapointment. I have found accommodation through a different agency and of course I have had to pay the fee of the new agency.
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Comment 1 comment on this review
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AGalF, 22 March 2013:
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No Stars. The Assistant Manager Senait is too thick to even send you to places not within requirements.
Disgusted by how we are being ignored by staff members. I have reported them to the Citizen's Advice Bureau and they have to give us a refund. Do not use such an incompetent company. We were fooled to sign up because of the properties they were advertising. We did not see one. The receptionist cannot put you on the phone to the manager because she does not "deal with these issues." Avoid!
Disgusted by how we are being ignored by staff members. I have reported them to the Citizen's Advice Bureau and they have to give us a refund. Do not use such an incompetent company. We were fooled to sign up because of the properties they were advertising. We did not see one. The receptionist cannot put you on the phone to the manager because she does not "deal with these issues." Avoid!
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Comment 1 comment on this review
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interlet, 18 March 2013:Dear Lizze
We have been trying to contact you by telephone and email and left several messages for you last week. Despite our requests you have not contacted us to resolve this matter but have chosen to make defamatory comments about our company via a 3rd party website. Please note we do not communicate via reviews or 3rd party websites and we kindly ask that you call us to discuss and resolve your complaint. Looking forward to hearing from you.
Kind regards, Sophie.
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I am new to London and looking for short term accommodation as soon as possible. I spoke to a lady called Kasia and she really knew what she was talking about and helped out more than what we expected. She was very customer focused and that is what i like to see. She explained that we don't have many options before regarding for short terms, but she keep do her research for us. The only problem that shown up is the landlady is not be able to give us proper contract to sign. As i ever get fraud before because of this. Then Kasia spoke with the landlady and shorted the problem. I think she will go far with the knowledge advise she had given us. I would like to thank her again for all her help. This accommodation agents is one to remember!
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I must say the service is not that perfect, we were under pressure to move in as soon as possible and were promised that flat would be fully refurbished. As a result on a day of move there were still contractors finishing the work, no water pressure in shower, window doesn't close, whole flat smells paint. Gas certificate was not presented before move in. I was upset that time and contact the company, I spoke with the manager and she arrange more viewings for me. In the end we find property eventhough that is not matching our requirements but still good for a living. I don't regret using this agency, but i do hope in the future they can increase their service more towards what the clients want and needs.
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Thank you Angelika for
finding a property for me so quickly over Christmas. I only wanted to
stay for one month and Angelika booked me a short let for one month with
Adam in West Kensington. The studio is nice and comfortable and easy to
get to the tube. I will see you at Easter.
Thank you
Shirley
Thank you
Shirley
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First time trying to find a property in London. Was charged a high rate ( £110 ) and was introduced to several houses with the wrong address and phone number, finally, a house which was advertised as "safe area and very nice landlord" turned out to be a very dodgy area, old house of a very rude and greedy landlady, will never go to this agency again. Total disappointment.
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I was completely in a dilemma, the flat I was renting had a burst
pipe and I needed to move. As I pass Interlet every morning so I
popped in on the off chance and was not expecting anything. I was
immediately greeted and the only agent who listened to my scenario.
I was offered 2 properties within my location and they managed to
move my family into the house within 48 hours. Thank you all at
Interlet, I have since recommended two other friends to them, and
they have dealt with them promptly.
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I have been dealing with interlet for a few years now. They have been letting out 3 of our properties regularly. Always found them to be honest, reliable and very helpful. I would always recommend them to other landlords because I trust them.
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This is a very inbetween agency. Will cause you complete stress. However I actually found a very nice place with them without paying a huge agency fee and just two weeks deposit. I had to call them to say every time. I did not like the property and I want more properties. I was ignored for few days but later my consultant called me to say she found something for me. It looked like a bargain deal in a very good location. And the property was actually very good! My landlord is so nice and he even is letting me stay for just 3 months which is what I wanted. Overall very weird but they do get things done, I saw that. I would use them again I think but will research on my own as well. I think in London you need to have a good time to wait for right accommodation.
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My wife and I recently returned to London following a three month trip
abroad and wanted to locate a new flat as quickly and as stress free as
possible. Having lived in London for almost two years we were well
versed in the local property market and in particular how difficult,
stressful, and at times financially risky it can be to 'go it alone'
when searching for rentals. We are pleased to say that Interlet exceeded
all our expectations, arranging a viewing for the same day, a Saturday,
which lead to a signed contract the following Monday. The process was
absolutely stress free & additionally we had the comfort of knowing
we were dealing with a reputable landlord. We can certainly recommend
Interlet to anyone looking for lettings in London.
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Interlet came strongly recommended to me by a friend in Australia who had used their services before, as they are good at renting property for newcomers to London very quickly without any hassle. Personally I found Interlet satisfactory as well, from the very first day I visited them and throughout the whole moving process. I got two see two terrible properties but as soon as I expressed my dissatisfaction, all the girls actually made calls and fixed three more viewings for me for that day. And finally all of them were good condition. The one in Loftus Road, which I took is the one I loved the most. I love all my flatmates and whenever something goes wrong, somebody always comes to fix it. My agent was friendly, communicative, efficient, gave excellent (if diplomatic) advice and guidance, and just nothing seemed too much trouble. I can definitely recommend Interlet to anyone thinking of moving. I am very grateful to Interlet for making a stressful process much, much easier. I can see why it is in such demand by house movers. Thank you!
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From speaking over the phone from France to renting a room after coming
to London the service from Interlet was consistently excellent. My
agent Miss Kasia was very personable and very approachable about advice
on housing situation in London. Within the first week I had viewings
almost every day and accepted an offer within that time. She always sent
me email confirmation one day before and even called to check that
everything was reachable to me all the time as I had told her my phone
is a bit dodgy at that time. I was consistently impressed with everyone
at interlet as well, as all of them helped me give landlords number or
reconfirm my address when my agent was in her lunch as well. Miss
Kasia made me feel confident in the process that was new and I was very
pleased to receive a welcome to new home by a lovely landladay when I
finally completed. I would highly recommend Interlet, they are very
efficient and professional.
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TOTAL SCAM.
Interlet charge an expensive upfront fee for service that is much, much worse than any free agency. They tell barefaced lies about available properties in order to get you to pay the fee - it then turns out the properties are not available or way, way out of the budget range you specified. Interlet staff are really good at seeming friendly and reasonable before they've got your money and when it's no hassle to them, but the second you don't go along with the scam they turn around and become aggressive and deceitful, and try to force you to pay way above your budget for worse rooms than you were promised.
DO NOT USE.
Interlet charge an expensive upfront fee for service that is much, much worse than any free agency. They tell barefaced lies about available properties in order to get you to pay the fee - it then turns out the properties are not available or way, way out of the budget range you specified. Interlet staff are really good at seeming friendly and reasonable before they've got your money and when it's no hassle to them, but the second you don't go along with the scam they turn around and become aggressive and deceitful, and try to force you to pay way above your budget for worse rooms than you were promised.
DO NOT USE.
Comment 2 comments on this review
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interlet, 28 September 2012:
Dear flathunter555,
We are very disappointed to note your dissatisfaction with the service provided by interlet.
Please note we provide a free service to landlords, hence we get the cheapest properties in London. Unfortunately we do not have a chance to view all the properties on our books and rely on landlords to provide the right information to us. The promise we make to our clients is that we will continue to make as many appointments as the client wishes, until he or she finds a suitable accommodation.
Since we do not know your name or reference number we kindly ask that you contact your consultant to schedule more viewings for you.
Best regards,
interlet
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lizzellewiltshire, 13 March 2013:
Interlet,
This is no excuse. I am currently with you right now and have never had such terrible service, it is so bad you cannot even call it a service. My consultant is Senait and cannot even stick to requirements and has ignored our calls. You pay for a service up front and all you get is nothing.
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I give to Interle.com one estar because the system does not allow give them mines 5 stars. They are an authentic fraud. It is supposed they offer a service that consist in find out the rooms or flats that match with your criteria and make the arrangements with the landlords for the viewings. You need to pay in advance for the service a very expensive rate of 120 pounds is you´re 1 or 150 pounds if you´re a couple. The thing is once they have their money, they don´t care about the customers or their needs. They do not contact you to give you any arrangement. I had to contact them constantly, several times per day, for they send me something that at the end of the day do not matched with my search. After many days waiting for them to make some arrangement for me, without any result, I asked them for the cancellation of the contract. When I call to the office they do not pass you never with the managers. I went to the office, but it is impossible speak with any manager because they do not allow you. They told me to write an email explaining the problem, which I did write, but they haven´t got the decency never to apologyse or reply my emails. They are an absolute disgrace, they are a scam.
Comment 2 comments on this review
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interlet, 28 September 2012:
Dear pissedoff75,
We are very disappointed to note your dissatisfaction with the service provided by interlet.
Please note we provide a free service to landlords, hence we get the cheapest properties in London. Unfortunately we do not have a chance to view all the properties on our books and rely on landlords to provide the right information to us. The promise we make to our clients is that we will continue to make as many appointments as the client wishes, until he or she finds a suitable accommodation.
Since we do not know your name or reference number we kindly ask that you contact your consultant to schedule more viewings for you.
Best regards,
interlet
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lizzellewiltshire, 13 March 2013:
Interlet I am experiencing this right now with you.
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Interlet are an absolute disgrace, this company is a rip off surely they can be done for false advertisment!
************DO NOT USE THESE LYING CHEATING DISHONEST PEOPLE******************
The service is poo, you have to constantly contact them, then you get attitude from members of staff who clearly need a lesson in customer services!
They claim that the website is updated every week, that is complete bollocks.
They claim they have the properties on their website available, which is utter rubbish a blatant lie.
Once you have paid your £110 to they will arrange for you to see these properties on their website, however the properties miraculously are taken which is clearly false advertisment as they have been taken months if not years ago.
************DO NOT USE THESE LYING CHEATING DISHONEST PEOPLE******************
The service is poo, you have to constantly contact them, then you get attitude from members of staff who clearly need a lesson in customer services!
They claim that the website is updated every week, that is complete bollocks.
They claim they have the properties on their website available, which is utter rubbish a blatant lie.
Once you have paid your £110 to they will arrange for you to see these properties on their website, however the properties miraculously are taken which is clearly false advertisment as they have been taken months if not years ago.
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Comment 3 comments on this review show all
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interlet, 28 September 2012:
Dear Reg001,
We are very disappointed to note your dissatisfaction with the service provided by interlet.
Please note we provide a free service to landlords, hence we get the cheapest properties in London. Unfortunately we do not have a chance to view all the properties on our books and rely on landlords to provide the right information to us. The promise we make to our clients is that we will continue to make as many appointments as the client wishes, until he or she finds a suitable accommodation.
Since we do not know your name or reference number we kindly ask that you contact your consultant to schedule more viewings for you.
Best regards,
interlet
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lizzellewiltshire, 13 March 2013:
This Reg001 has described Interlet perfectly.
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AGalF, 22 March 2013:
False advertisement are the right words. Mainly when they offer an ‘online service’ for a lower price. This must be reported.
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I signed up with Interlet.Com thinking they would be the answer to my living arrangements. When I went to their offices they were really friendly and warm. Once I had paid and signed up, I had to chase them up everyday for possible property viewings. As if that wasn't already a pain, they were sending me to places out of my budget range. It was obvious I was desperate and they took full advantage of the situation knowing that I would settle for a property without them doing much work.
What goes around comes around and if you do business ethically, you will set yourself up to fail.
Badly run organisation full of excuses and no ethical backing.
What goes around comes around and if you do business ethically, you will set yourself up to fail.
Badly run organisation full of excuses and no ethical backing.
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Comment 3 comments on this review show all
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interlet, 3 August 2012:
Dear Ree2,
We are very disappointed to note your dissatisfaction with the service provided by interlet.
Please note we provide a free service to landlords, hence we get the cheapest properties in London. Unfortunately we do not have a chance to view all the properties on our books and rely on landlords to provide the right information to us. The promise we make to our clients is that we will continue to make as many appointments as the client wishes, until he or she finds a suitable accommodation.
Since we do not know your name or reference number we kindly ask that you contact your consultant to schedule more viewings for you.
Best regards,
interlet
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lizzellewiltshire, 13 March 2013:
Correct again, I think the good reviews of Interlet must be the staff trying to keep the ratings up.
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oliz88, 2 April 2013:lizzellewiltshire YOU ARE AMAZING………..!!!!!!!!!!!!!!
I’ve just been today to their offices and im glad that i did not sign up.!
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