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Paymentsense

Notting Hill, London

3 60 reviews Rating details

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Business Services Notting Hill | Business Services London | Financial Services Notting Hill | Financial Services London | Business Supplies Notting Hill | Business Supplies London
We are the UK’s largest Merchant Service Provider for Small to Medium size Businesses. The reason for this is our unbeatable rates and excellent service. Visit our website or call us and get a free... show more
Address:

314 Westbourne Studios, 242 Acklam Road, London W10 5JJ

Tube:

  • Westbourne Park Station (0.2 km)
  • Ladbroke Grove Station (0.6 km)
Contact us:
08081 158823
Contact via email
paymentsensecontactus

www.paymentsense.co.uk/qype

Opening hours:
Mon - Sun: 9:00 - 18:00
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Owner's info
  • Credit cards accepted: Yes
  • Air conditioning: Yes
  • Parking: Validated
  • Disabled access: Yes
User's info
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60 reviews of Paymentsense in English

User photo: OliviaMills4
OliviaMills4
Newcastle
6 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 30 January 2013
I dealt with a young lady named Margaret who visited me in my shop, she was very helpful and advised me i could be saving around £40-50 a month so after carefully reading the contract and asking all the important questions about cost and price, I was happy to go forward with the new service. I've had it for over a month and had no problems and as promised, I have saved £42 this month!

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User photo: EthanWhite132
EthanWhit...
London
7 reviews
Offensive content?
4 stars for Paymentsense
Review of Paymentsense from 24 January 2013
No issues for me.. I use their online gateway for my website selling urban clothing and it plugged in one time to my magento site and works a treat!

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User photo: CourtneyChapman13
CourtneyC...
London
4 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 23 January 2013
I've just signed with the company and must say i was delighted with the service i received and way I was treated. The contract is a long, complicated document but lucky, the seller Mark was excellent in talking it through with me and i was made aware of cancellation charges etc.

Ultimately, i am happy because the rates are cheaper than my current provider and taking plastic has helped my business. Looking at the last few reviews, I would only suggest being sure that taking their service is worthwhile as it will become a on-going cost and needs to be financially viable.

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User photo: goodcs
goodcs
Glasgow
1 review
Offensive content?
1 star for Paymentsense
Review of Paymentsense from 23 January 2013
I wouldn't recommend Paymentsense under any circumstances. They sent me the wrong equipment at the start of my contract then, when swapping it over for the correct one 12 months later, extended my contract for an extra 12 months for the priviledge when it was their error is the first place! Having raised a formal complaint with them, we have experienced the most shocking customer service, staff are uninterested, rude and not aware of their obligations under the consumer credit act - which doesn't give you much comfort. The complaint handler who I spoke to this afternoon couldn't give me a copy of their complaints procedures - he didn't even know if they had any! Overall, a very unprofessional company. Their rates are cheap however there are other providers out there with similar rates, better customer service and have 12 month contracts, not 5 year contracts!
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Comment 3 comments on this review show all

  • Owner's comment
    paymentsensecontactus, 23 January 2013:

    Hello,

    We are very surprised to hear about your experience when calling our Customer Service Team and we wish to look into this for you.

    Please can you message me directly with your business name, post code and if possible, the name of who you spoke to as we take all calls seriously and wish to rectify the problem.

    Thank you

    PaymentSense Qype Team
  • goodcs, 23 January 2013:

    I have just sent you a direct message, please let me know if you do not receive it.
  • Owner's comment
    paymentsensecontactus, 1 February 2013:

    Hi,

    We understand our Customer Service Team have been in contact and helped with the greatest of effort to resolve your concerns about your Merchant Services with PaymentSense. We’re delighted to have kept you and continue to be your service provider.

    Wishing you all the best,

    PaymentSense Qype Team
  • Yes, notify me about replies
User photo: framing101
framing101
Woodbridge
1 review
Offensive content?
1 star for Paymentsense
Review of Paymentsense from 22 January 2013
DO NOT USE THIS COMPANY. A couple of years ago a nice elderly gentleman walked into my shop and convinced me i would be better of changing my credit card machine provider to paymentsense as this would save me money. To save me time he said he would come back with the completed forms a couple of days later. Easy as that. So, upon his advice i changed over. What i did not realise was that should i ever wish to cancel my machine/ account that it would cost me over £400. I have downsized my company and no longer feel a machine is viable. so phoned them to ask about cancelling, only to be told that it will cost me £190 plus vat to cancel the card machine as apparently i am in a 60 month contract, and it will cost me £200 to cancel the account with the provider. I am now going to check the small print on my contract as at no point was any of this pointed out to me. As the rental is about £28 per month, and the minimum charges on the account are £19.99 I am now faced with 33 months of £48, or i pay the £430 odd pounds and cut my losses. I feel most aggrieved, as I was perfectly happy with my old provider. To make matters worse, the old guy had said to me should i incur any charges from my old provider, that paymentsense would reimburse me. I sent copies of my old statement to show them the penalty i incurred and, guess what, I never got the money back. I will try to fight this as i cannot afford to pay what they want. I would never have knowingly signed up for anything for 60 months.
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Comment 3 comments on this review show all

  • Owner's comment
    paymentsensecontactus, 23 January 2013:

    Hi,

    We’ve read your review and wish to make things right. The longer contracts are beneficial to merchants who will be taking cards for the foreseeable future but understandably its not worked out the same for yourself. I wish to personal look into your account resolve this issue.

    Please reply or message me directly in Qype with some details such as Trading name and Post Code and I can look into rectifying the issue for you.

    Many Thanks,

    PaymentSense Qype Team
  • framing101, 23 January 2013:

    I have replied with a private message. Please tell me if you dont receive it
  • Owner's comment
    paymentsensecontactus, 1 February 2013:

    Hi,

    We’re sorry that you could not accept our heavily reduced contract at this present time. We did try our best and went rock bottom on all costs for your business but I guess all good things come to an end..

    We wish you all the best,

    PaymentSense Qype Team
  • Yes, notify me about replies
User photo: HannahHunter84
HannahHun...
London
12 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 22 January 2013
I was looking for a provider to take card payments on my website and decided to go with paymentsense as its alot cheaper than the alternatives and ive been happy with the service. My developer told me it was simple to plug into the website and i am already seeing the increase in sales.
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User photo: firstdata
firstdata
Southampton
1 review
Offensive content?
1 star for Paymentsense
Review of Paymentsense from 20 January 2013
It isn't possible for me to give a review with few enough stars.

In short, going with Payment Sense for my online credit card payments has been the very worst thing I have ever done in my business life.

I feel like I have been seriously misled by the salesman - actually I think it fair to say i feel scammed.

Payment Sense are in league with First Data who actually own the virtual terminal.  This wouldn't be a problem if the terminal actually worked.  Too many customers have had nothing but problems in trying to make payments to my company.  I've ended up invoicing these customers through Paypal instead so they can make online payment.

Getting anyone to answer the 'phone at Payment Sense / First Data is almost impossible. When I did get through, the person I spoke to was obstructive and unhelpful.

All emails have gone unanswered.

I was told that I could quit the contract at anytime without obligation - now that I have tried to quit the contract, I am now being told I cannot do so without giving three months notice and that my company has to pay for this three months.

Funny how they are able to communicate when it comes to demanding more money from me.

Avoid this company. Really. If you are considering it, you might want to google for reviews of First Data beofre you sign on that dotted line.

I feel scammed and that I am now being milked for more money and I am seriously unhappy about it.
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Comment 1 comment on this review

  • Owner's comment
    paymentsensecontactus, 21 January 2013:

    Hello,

    Firstly let me say i’m very sorry that you have had this experience with us and our virtual terminal. If you are able to provide your Account reference ( starts with a letter followed by number ) or Business Trading Name, I will personally look into your account and see what the issues were and see if there is something we can do about rectifying this.

    Please message me directly or feel free to comment on this review and I should be able to find you in the system and have your contact details.

    Many Thanks

    PaymentSense Qype Team
  • Yes, notify me about replies
User photo: THLondon
THLondon
London
1 review
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 14 November 2012
Paymentsense was recommended by a friend after I told him how much problems I was having with HSBC. The setup was simple and we had the machines up and running in less than a week. After 3 months I can say that they have been perfect! quick and efficient. My only critisism is the fact that for wireless each terminal requires a separate box and power supply! I have 3 so this can be problematic especially as they must be located together. All in all though a perfect product.
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User photo: Jimmy824
Jimmy824
London
1 review
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 24 October 2012
Great service! I needed to take payments on my website and the support team in particular were outstanding, they made the complicated E commerce terms sound so simple and I was up and running in no time. Recommended!!
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User photo: John785
John785
St. Ives
2 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 17 October 2012
I can't believe we went so long without a card machine. Paymentsence have changed the face of our business! No more customers walking out because we can't cater for them. 

This is a "no brainer". If you're not taking cards, you should be! 
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User photo: BusinessGuy
BusinessGuy
Leeds
1 review
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 17 October 2012
I deal with so many suppliers on a daily basis, so its refreshing to finally deal with a company that believes in getting things done! I'd recommend Paymentsense to a friend. 
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User photo: TheBiGSteve
TheBiGSteve
London
3 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 16 October 2012
Payment sence have been with us every step of the way. Was a quick no fuss process and our new website is taking card payments already. BIG thank you from all the team here in London!

 
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User photo: Chris4001
Chris4001
London
2 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 2 October 2012
Great service Payment sense team. Keep it up! :)
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User photo: MissJenny82
MissJenny82
London
4 reviews
Offensive content?
5 stars for Paymentsense
Review of Paymentsense from 19 September 2012
I'm no techy and website stuff confuses the hell out of me. To their credit Paymentsense helped me get my online shop taking cards really quickly. Thanks guys! 
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User photo: FamilyMan22
FamilyMan22
Manchester
1 review
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4 stars for Paymentsense
Review of Paymentsense from 13 September 2012
Great company, great customer service and great tech support.  
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User photo: Dave1976
Dave1976
Leeds
6 reviews
Offensive content?
4 stars for Paymentsense
Review of Paymentsense from 12 September 2012

I’m pretty new to forum posting. But I love sharing my experiences.

We operate a small florist outside Leeds and Payment sense helped us get up and running with their card facilities as quickly as they said they would. So all in all we’ve had great interaction with the company. 

Hoping to get our new website up and running soon, which we’ll be using Payment sense for too.      

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User photo: ryall
ryall
Shipley
1 review
Offensive content?
1 star for Paymentsense
Review of Paymentsense from 3 September 2012
Be very careful the salesman will lie to you.  As I was conned well and truly by him, he gave me excellent rates to change from Elavon to Paymentsense, but failed to explain many extra charges levied by paymentsense that were free from Elavon.

I was stupid enough to trust the salesman by signing the paperwork, without it being fully completed, the story goes it is easier for him to complete it at home where it is quiet. What a laugh he them stitches you up good and proper!  

I was also told me it was a 24 month contract and then it was changed to a 60 month contract!

Also don't be fooled into thinking the customer support will help correct the errors, they will hold you to the contract.

Keep well away from them!!!!
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Comment 1 comment on this review

  • framing101, 22 January 2013:

    I too feel like i have been conned by a salesman who walked into my shop and convinced me that i would be better to change over to paymentsense. I have downsized my already small company and cannot afford the machine any more, but have been told my contract is 60 months. As i am only 27 months into the contract it will cost me £190 plus vat to cancel the machine and £200 to cancel the account. So over £400 in total to cancel. DO NOT USE THIS COMPANY. I am now about to check my small print as i am convinced the salesman told me it was a 2 year contract. Also, they told me if i incurred any charges from my previous supplier they would reimburse me. Guess what, never got the money!!
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User photo: OM12
OM12
London
1 review
Offensive content?
1 star for Paymentsense
Review of Paymentsense from 22 August 2012
Tried to send this to Elya123 but it wouldn't send.  
They've done the same to me - I thought I was signing up with Payment Sense and have now found out that FDSM and FDGL between them want to charge me over £600 to get out of their contracts (which I knew nothing about).  I't a real scam - I've made an official complaint and taken it up with the Financial Ombudsman.  I was very clear to the salesman that I only needed the terminal for 12 months, but agreed to take it for 18 months. He only ever mentioned that I'd have to pay the full 18 months rental, which I decided to accept.   60 months and the other 2 contracts were never mentioned. I've been dealing with this today and feel as if I've been mugged!  
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User photo: LouisWall
LouisWall
Wolverham...
7 reviews
Offensive content?
4 stars for Paymentsense
Review of Paymentsense from 20 August 2012
We were screwed over by our bank just when we were about the open our shop! we signed up with payment sense because they were cheaper and could get our terminals in 2 days. We have had no issues and customer services has been really good to speed up the application and answered all our questions. the terminal is really fast and we have had no problems with the setup.
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User photo: kaad
kaad
Dover
1 review
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1 star for Paymentsense
Review of Paymentsense from 18 August 2012
if it is posible will give them BIG FAT ZERO.
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