Spring Clean London

Working in London is a challenge. Lots of work needs to be done. Spring is coming and I barely have time to clean the house in preparation for it. I’ve been considering hiring professional cleaners for spring cleaning for some time and I decided to give it a try. I was satisfied with the job your cleaning company did. I’ll definitely hire you again. 

Utterly appalling company.  I have used them a few times, both for my house and the house that I rent out.  The last time they cleaned my house, they damaged my wooden kitchen counters quite badly.  Although they didn't want to admit responsibility, in the end they reduced the fee by £40.  Assuming this was a one off, and as they did a good job on the rest of the house, I booked them for a pre-tenancy clean, and once again, the kitchen counters are covered with scratches and gouges - damage caused when the cleaned the parts of the oven interior.

I pointed this out, only to be accused of lying on both occasions.  Both the cleaner and the manager started shouting and accused me of causing the damage myself, they claimed that it was the same damage - that it hadn't been repaired - and that I was a liar and a fraud.  The problem for them is that the first clean was done prior to a magazine photo shoot - I sanded and refinished the counters myself to remove the damage before that shoot, and there are a large number of photographs to prove this.  I am completely disgusted by their attitude; as I'm getting the counters refinished tomorrow, I was going to write it off and wasn't even planning on asking them to reduce their fee.  However, after I was accused of being a liar, a scam artist and a thief (yes, they called me a thief), I asked them to leave my home.  I will never, ever use this company again and I would definitely NEVER recommend them to anyone.

Hi. Thank you for the quick response and the excellent service. It was absolutely worth the money.