My name is Andy and I am one of the owners at Cocoon Hair & Beauty. We would very much like for you to come back into Cocoon so our Salon Manager can look at your hair and make any changes to ensure you end up with a look you are happy with. This would of course be free of charge.
Overall we get very good feedback at Cocoon and ensuring our clients are cared for, looked after and treated with time and care no matter how busy we are it a fundamental cornerstone of what we are trying to achieve at Cocoon.
You can email me direct at email@example.com and I can arrange for our Salon Manager to speak with you and resolve the problem.