Neckermann Versandservice GmbH

neckermann.de sucks. I ordered an electric water kettle and was told that I had two weeks to pay. I paid after five days and I got lat notice payments due for five months! I scanned my Sparkasse Bank print outs and sent them into neckermann via email twice and once by post but their customer service department was clearly too dumb to sort things out. I wasn't even writing to them in English. I sent German letters and they still did not get it! The water cooker broke after a year and they said to send it in. I sent it back to them but then received a letter saying that it was unfortunately no longer under warranty and gave me a miserly 15 Euro gift certificate. The certificate did not work on check out so I had to call their customer service number (at .014 Euro cents per minute!) and then I could order something new. I would rather have had money, I hate neckermann. If you send them an email or call, they also automatically sign you up for their newsletter. Horrible company!

I ordered a refridgerator freezer combination via the internet from neckerman .de germany received a customer number and date of delivery confirmation with a thankyou for doing business with us please call if you have any questions.made arrangements to have my old combi fridge removed to save time in changing when the new one arrived.by chance as I had to work that day , I telephoned neckerman to enquire as to the expected time of delivery so I knew how long I would need to be available as I had to go to work again the same evening .Lo and behold I was informed that my order had been cancelled,reason not known.so there am I with luckily an old fridge that I had nearly given away to a colleague that needed one and a fridge full of damaged goods as they tell you the fridge has to be defrosted prior to removal.I was told that they will be happy to do business with me as long as it is cash on the nail.So please take note be rich wise and stay away from companies that cannot get their act together will stay with a company I have done business with for years they may be a little more expensive but at léast they dont leave you hanging.