Novotel, Toronto

Novotel is part of the Accor Hotel group, a massive global chain. They are surprisingly reasonably priced places to stay.
Our last night in Toronto was spent in the Novotel Hotel on The Esplanade near the waterfront. We arrived to check in quite early. There were two receptionists present, one was reticent and the other talkative. For our sins we were served by the talkative member of staff. He could not find our booking. Finding it entailed going to another area which meant the other arrivals would not be dealt with promptly. So he asked us if we would mind waiting while he served the next customer. The problem was that a string of customers appeared in succession and formed a queue. He served the queue. We waited and waited... My partner was patient. My patience evaporated after the first customer had been served and he didn’t get back to us as we understood he would. I was quietly simmering for a period and eventually I became infuriated. Fortunately it was my patient partner who dealt with the receptionist so my steam evaporated from a safe distance away. Good customer service is something I know about, appreciate and respect. When we finally checked in some 30-odd minutes later I was already soured towards Novotel hotel, Toronto.
Everything else was OK. The room and bathroom was clean and the bed comfortable although the bed covers were just a little thin. This was ironic since we had turned down the heating to make the air in the room less stuffy through the night.
The hotel allows you to leave your car in their underground park until midnight of the day you have checked out. This saved us some bucks.