We were very sorry to read about your experience at Pollyanna.
Unfortunately we are so worried about children keeping safe that we are careful to be sure they don’t injure themselves. We do provide a variety of toys to help entertain them whilst parents are free to have a look and shop, when we are busy we understand there is not much room to play. Later this year we have a refurbishment scheduled downstairs which will make it more open for everyone.
We cannot exchange shoes simply because we would not survive as a business, our stock levels would be so up and down, also we take great pride in our fitting service and that is thorough, by our long serving highly trained staff but of course takes time.
Hair accessories are so delicate it is not normal practice to exchange, we follow in the footsteps of company policy like Accessorize on this.
We always try our best to give a great choice and service, we regret you did not have this and hope to have a chance to redress this at some point in the future.