Birmingham
263 Bromford Lane, Washwood Heath, Birmingham, West Midlands B8 2SG
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I bought a Mini Cooper from this car dealer last week and I wanted to share my superb experience. I had visited four other dealers and, being very specific on my required car and budget, they could not locate the right car. After finding The Fort Used Car Centre on Google, I contacted the garage and spoke with Matthew. Within two hours, he had sourced a car and at the right price. I visited them to leave a deposit and arrange finance and I am now in my fab Mini!! Thanks Matthew! Will definitely recommend you and The Fort Used Car Centre. :)
Comment 1 comment on this review
Dear Lindsey. Thank you for taking the time to post the above review and we are very pleased that you are very happy with your new Mini and the service which you received. Wishing you safe and happy motoring. Best Wishes, The Fort Used Car Centre.
Bought a Ssangyong Rexton in October. Before signing the contract the salesman, Gary, wrote on it that the company would provide 2 headrests and a parcel shelf, as these were missing. I agreed to this, signed the contract and bought the car. 5 months later I am still waiting for these items. I ring the company at least 2 or 3 times a week, and despite promising to return my calls no one ever does. I have tried to make an appointment to see Mrs Cullen, the Manager, but each time I have been told that it is not possible and she will ring me back, but guess what…..she does not. I have been told as the vehicle is second hand these items must be as well……It does not say second hand on my contract. All I am asking for is what was promised. I would not recommend anyone to buy a car from this company BIGGEST MISTAKE I EVER MADE
Comment 5 comments on this review show all
Dear Matthew,
Still no news on our car parts. Can you tell me where they have been ordered from and I will ring them and chase them up.
Thank you, Cathy
Dear Mrs Bannister. I sincerely apologise for the poor service which you have experienced, when purchasing your SsangYong from The Fort Used Car Centre. I am aware that you have now spoken with Irene and all outstanding issues are currently being resolved for you, with the highest priority. We strive to deliver first class customer service and I confirm that your vehicle purchase experience is now been reviewed internally. Again, sincere apologies and I assure you that the promised items are now ordered for you and awaiting delivery. Should you have any questions in the meantime please do not hesitate to contact me directly. Best Wishes, Matthew- General Sales Manager. Telephone 0121 326 6332
Dear Cathy. I sincerely apologise that your parts have not yet arrived into stock. I have recently joined the Fort Used Car Centre as General Sales Manager and was not here at the time of your vehicle purchase. I will speak to our Service Manager to confirm where the parts have been ordered from and call you tomorrow with a full update. If you wish to speak with me in the meantime, please contact me directly on 0121 326 6332. Best Regards, Matthew
Dear Matthew,
It has been 8 weeks since my visit to Mrs Cullen, and guess what, still no parts. I have telephoned and no one has rung back ( no change there then) It seems I will be forced into contacting trading standards about the shody way the company ‘Fort Used Car Centre’ treats its customers.
Cathy Bannister
Hello Matthew,
It has been 6 weeks since I visited you and you said the parcel shelf was ready and the headrests were on the way. Can you advise me where we are with the headrests…..Just how long does it take for them to come from Korea. Also can you tell me the name of the dealer, I believe you said it was a Ssangyong dealer in Tewkesbury that the parts have been ordered by?
Thank you,
Cathy Bannister
good car, and good service. i brought a Citroen c4 gp, no problems with car after one month high mileage use and no thoughts of dodgy MOT, as other reviews have suggested. high price given to me for my car and low price accepted for the car i was buying. all round good deal with no problems.would buy again. chris. :-)
Comment 1 comment on this review
Dear Chris. Thank you for taking the time to write the above review. I am very pleased that you are happy with your Citroen C4, which you recently purchased from us. Happy Motoring! Best Wishes, Matthew. The Fort Used Car Centre
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