I’m sorry that you have not had a good experience. The strict terms and conditions are in place to ensure that we are able to provide this offer. Doing the voucher deal is NOT a money making venture but as a way for people to experience Reflexology who normally cannot afford to.
I have been a Reflexologist for over 30 years and written books about the subject and I’m very passionate about the subject and how I have seen Reflexology help people over the years and i started this deal to allow as many people to experience the benefits of Reflexology
You have also misquoted/misheard me, we DO pay our therapists for “no shows”, and yes we are getting paid
The deal works out at £9 per treatment, of which we only receive a percentage, this percentage is used to cover costs. So if people miss appointments etc the cost of re-booking would have be shouldered by my company, as we have to pay the therapists for missed appointment as we pay them for their time. We have a “no show/late cancellation” rate of approx 20% that is why we have to be strict in the enforcement of the terms and conditions. We cannot make exceptions as this would be unfair to people who adhere to the terms and conditions. This is also why we get details in advance, to ensure we can have the most efficient management of resources, to enable us to offer treatments at £9 each. We have done thousands of treatments successfully through the voucher schemes.
Yes we do offer 1 day courses in reflexology, these are taster/CPD courses and yes our diploma course is £1000, one of the cheaper courses most other companies price are in excess of this .some charge in excess of £2000 (i don’t understand why you mentioned this in this post??)