Many thanks for your review on BWW, on behalf of all the team we are extremely sorry that you feel this way.
We would love to hear you directly with the hope of being able to resolve this situation. If you could contact us via email, phone or in person that would be great.
We would hate to think that you as a valued member were not satisfied with the service and standards that we offer.
Once again please accept our apologies and hope to hear from you soon.