My Tech Guy

My experience with My Tech Guy UK Services (Blackpool) is of a bad one. Let me start by stating DO NOT USE THIS COMPANY! My Tech Guy UK Services are cowboys and rip off, all they want to do is take your money and then charge your more costs which they expect you to pay.
 
I found this company on google and regret ever dealing with them. I sent my sony playstation 3 to get repaired as their was a problem with it overheating (a common problem with this console which makes the red light flash constantly on the console). Initially they charged me £59.99 for them to look at it and repair it and he came back to me saying that they needed to replace a part at a price of £66.78. Let me inform you that they had my console for over 6 weeks and they kept blaming the delay on supplier issues and then the problems with Natwest Bank.

 

So once I received my console back 6 weeks after sending it to My Tech Guy UK Services, I set it all up and everything was fine for the first couple of minutes and then the console started to make a loud noise which was obliviously the fans in the motor. The fans were so loud that I thought that my console was about to blow up (this noise is very loud and it makes watching a blu ray film annoying due to the sound that it is making. Whilst I was playing a game on it all of a sudden the console made a loud bang and completely shut down and started to flash the red light constantly (this has happen numerous times since it came back from My Tech Guy UK Services).

 

So not only has My Tech Guy UK Services taken over £100.00 from me and not fixed any of the problems, they have sent the console back with new problems on the machine. What A RIP OFF! How can a business do that to its customers. I never had these problems when I sent it too them and now I have new problems on my machine with the fan motor sounding very loud and it is shutting down completely on its own randomly.

 

I rang up My Tech Guy UK Services who are based in Blackpool and argued my case against them stating that they have had my console for over 6 weeks and when it cam back to me it had new problems. I had to send it back to them for them to look at  they new problems which they caused and he said that it is not part of the warranty cover (I took out an additional warranty service with My Tech Guy UK at a additional cost). Let me tell you something about the owner of this company he has no integrity and all he wants is to take your money, I had to pay a extra £24.99 to get my console back and its still has all the problems as originally and new ones now. He would not expect accountability for his company giving me more problems. Also my console has a massive piece missing from the back of the console which was due to them not packing it securely when it was sent back.

 

I tried to be reasonable and ask for a refund and he kept referring me to his terms and conditions, this guy gives you the impression that My Tech Guy UK Services is a large organisation with many staff when really it is a small business based in Blackpool and he talks very professional with you but deep down the customer service is terrible and his business is run by not fixing the the original problem and giving you new problems and charging you lots of money.

 

I RECOMMEND THAT NO ONE USES THIS COMPANY. My Tech Guy UK Services are a fraud!

 

I have also seen other negative post and understand that this has happen before to other customers (or I mean victims) of My Tech Guy UK Services.

 

I have decided to seek legal advice and currently I am speaking with the Office of Fair Trading and will hopefully take it to a Small Claims Court.

 

Please for your own piece of mind and the money in your pockets 'DO NOT USE MY TECH GUY UK SERVICES!

 

www.mytechguyabc.co.uk  (This is My Tech Guy UK Services website, please do not become another victim).