Station Master's Arms, Durban

There are some people who should NOT be in the Hospitality Sector. On no less than 4 occasions recently, my girlfriend and I have heard the owner rant and rave and swear at her wait staff all this in front of us, her clientele! She also makes rude comments about her staff to customers and it is frankly quite upsetting. The time to criticise staff is behind doors and afterwards. What has happened here is that the staff are always keeping an eye out for her to avoid being shouted at but are then too busy to monitor their customers who have to wait and battle to get attention which just exacerbates the whole situation. Some cool headed training is what is required and I think it is the owner who needs it most.

Simon Peacock