Charles Crookes & Jones

Yes I have had dealings with Charles Crooke and Jones or rather my family have and would agree with the reviewer above but why 3 stars.  They only deserve 1 star.  They have messed up the probate connected with my mother's estate and have been very tardy with my father's estate.  My brother who is the executor of the estate has had to push them to get anything done and is contacting them on a weekly basis.  I did phone them once to chase things up but was prevented from contacting the solicitor by the standoffish receptionist and only when I pushed she gave me her e-mail address.  I e-mailed her but have had no reply since.  Mistakes have been made with details that are very important such as the spelling of names and dates of death which have slowed things up resulting in the buyer of the house being delayed too.

As a notary public with Charles Crookes I am surprised at the previous review as all our staff who work on reception are polite and nice people! Phones do sometimes get busy so hope the above review was an unfortunate exception. The reviewer is very welcome to contact me to discuss their experience
Richard Fisher

Discouraging receptionist‎ --
Wanted to make an appointment at this firm, however the receptionist was quite brusque and rude -- would hang up the phone before I had even finished speaking and seemed to think her job was preventing anyone from contacting the solicitors/notaries -- so will go elsewhere!