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aspect.co.uk

Earlsfield, London

32 reviews Rating details

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32 reviews

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aspect.co.uk is an award winning, highly accredited maintenance company providing property maintenance services in London.

Services include everything from emergency plumbing to air con mainten... show more

Address:

Unit 7 Rufus Business Centre, Ravensbury Terrace, Earlsfield, London SW18 4RL

Tube:

Southfields Station (1.1 km)
Wimbledon Park Station (1.4 km)

Nearby stations:

Earlsfield Station (0.2 km)

Contact us:

08432 163657

aspect.co.uk

www.aspect.co.uk

Opening hours:

24 hours a day, 7 days a week

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Price range: Average
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Property Maintenance, Refurbishment and Renovations in the Domestic or Commercial sector. Our fully insured tradesman offer a 6 month guarantee on all our work!

32 reviews of aspect.co.uk in English

HelVicD
London
1 review

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Review of aspect.co.uk from 15 May 2013

I have had Aspect do various work for me over the years, most recently installing a new roof. I find their workmen helpful and polite and I think the call centre staff and project managers do a great job of keeping me informed from start to finish. I am really surprised to see these negative reviews and in particular because if you look at other review sites like Trust Pilot their feedback ratings are excellent. I don't think Qype is doing a good job in this respect.

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 22 May 2013:
This is Will Davies, Managing Director of aspect.co.uk.
Thank you very much for the feedback and for continuing to use us over the years. I am particularly happy to hear that you felt informed from start to finish as this is something we are proud of. If there is any more work you need doing, you know where to find us. Thanks.
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devilviet6
London
1 review

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Review of aspect.co.uk from 2 May 2013

Im writing this letter of complaint, of the bad service i have received from this company.I called in aspect trying to avoid cowboy traders, but that is exactly what i got..

The first job, the engineer came in and looked at my boiler and fiddled around with it for 20mins and told me that i needed some parts, he didn't even take a bolt of and they charged me a full peek hour..which was £132.00

The second time he came he changed the Control board & temperature sensors and got it to work. when he waited for the cylinder to fill up he found a leak, and told me that the cylinder was cold due to not having hot water for a couple of days and when hot water came flooding in, it expanded the cylinder and caused it to leak.. when i asked my own engineer he told me this was a load of rubbish, and said that he may of damaged it himself. this job cost over £500

He then came up with an idea to stop the leak by changing a damaged 22mil compression elbow. What he did next still amazes me..

he saw it off, and connected it with a new 22 mil flexible tap connector pipe.?? What a job ay?this job cost over 300

2days later..the boiler stopped working again, and had to call them back,
they told me that If the problem is related to their workmanship the call will not be chargeable.
If, however, the problem is unrelated to their workmanship this call will be chargeable.

and guess what, they charged me.

I decided to get the job that they done looked at, so i called in my own engineer,

i later found out that aspect’s engineers connected my boiler in a way that by-passed my timer which made my boiler work 24h..? now how dangerous is that? And how about my electric bill? and its STILL leaking!..my engineer has quoted me £1500 for a new boiler, aspect quoted me just over £1000 for just that job, madness

today im still getting letters that im owning money..I was even told that i would get a 20% off my invoice due to the lack of service, still haven't seen that yet..

they send you countless invoices with different figures , different jobs with vat & then without..i would of thought they would send you one invoice for that one entire job? so it get very confusing how much they are actually paying

You guys are disgraceful and just as bad as them fat mens ripping off granny's

I have been told I am a liar by your customer services team and they threatened to check the call recording..I said yes please – do check. They have never followed by my request. That is the only way this will be resolved. I have contacted trading standards who will be in contact directly

ANYONE READING THIS...PLEASE PLEASSE PLEASE AVOID!!!!
RIP OFF, SCAMMED, COWBOYS!! POOR CUSTOMER SERVICE!...

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 15 May 2013:
This is Will Davies, Managing Director of aspect.co.uk. I want to apologise for the poor communication you experienced. Thank you for the feedback, particularly regarding the confusing invoices. We will be looking into ways we can improve our customer relationship and feedback like this is helpful.
I want to reassure you that all our engineers are experienced and that the decision to by-pass your boilers timer was made as a temporary fix to provide the tenant with hot water. This was a safe solution but it was not communicated to you properly. Additionally, as a gesture of good will, a 10% discount was applied to the labour on most of the visits. We were also happy to offer the further 10% discount to the final invoice.
Thanks again for your feedback, customer service is a high priority to us, so if you want to discuss this further please do get in touch. Give us a call or email customercare@aspect.co.uk.
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Tart
London
3 reviews

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Review of aspect.co.uk from 2 April 2013

NIGHTMARE! For gods sake use Dynorod instead.

Firstly ASPECT came on the wrong day but charged me a callout anyway.
Then the guy came but his jet wash was broken. They charged me anyway.
Thirdly, a guy came at the wrong time when were were open to the public. They
charged me. (I had explained the times to 3 different people).
Finally a guy came and as far as I was concerned, he jetted the pipes, charged me
and all was well.
£320 was taken from my card and after A LOT of phone calls and emails, they
credited some back, but not as much as I expected.

Today I see my toilets are not unblocked at all. The water levels are rising in the toilets.
I phoned Aspect. APPARENTLY they have left messages (on a phone number with no
voicemail) to tell me the 'Engineer' couldn't unblock the pipes but needed a camera.
He didn't find it necessary to tell any of my staff on site. He just said goodbye and left.
If they come back with a camera, it's another £162.

Dynorod charge £150, they supply TWO MEN AND A CAMERA as standard.

DO NOT USE ASPECT. IT'S A LICENCE TO PRINT MONEY

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Jovid1001
London
1 review

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Review of aspect.co.uk from 13 March 2013

I have used Aspect about 3 times so far as I have found them to be reliable and professional and would use them again.

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jopycroft
London
1 review

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Review of aspect.co.uk from 23 February 2013

I'm really surprised at the amount of negative reviews Aspect have received, but I guess people feel more motivated to share an experience if they're angry about something than if everything went smoothly. I've used Aspect 5 or 6 times now, for everything from a blocked toilet to a major joist replacement, and they've been great every time. All the Aspect staff I've spoken to have been very helpful and polite. The tradesman has always arrived on time. They've treated my home carefully and cleaned up after themselves. Where needed a project manager can co-ordinate people of different trades to attend a complex job, taking the hassle off your shoulders. I agree that Aspect is not the cheapest company, but I think they're worth it.

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Tottenham...
London
1 review

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Review of aspect.co.uk from 20 February 2013

Only experience of this company is emergency roofer during recent snow - woke to water pouring into living room. Oliver arrived within one hour of phonecall, sorted the problem very quickly, showed me photos of what he had done, what needed to be done (only if I agreed), and even e-mailed me photos later when I asked. Very impressed with his hard work and pleasant attitude. Yes, they are not cheap, but then you get what you pay for. Recommended.

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TalesOfACity
London
1 review

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Review of aspect.co.uk from 11 February 2013

I have used Aspect twice but would not recommend them on two counts: price and skills. The first job they did was last year on a double-glazed window. It didn't close and had to be re-adjusted. A year on the window is now showing very similar symptoms. The second time round what really upset me was that upon completing the job it became quite obvious that the job cost them far less in both material and labour than what they had quoted me. When I tried to reason with them over several emails, they showed absolutely no willing to consider my complaint. It left a really bad aftertaste in my mouth that I vastly overpaid for the work they did. If you get a quote make sure that you ask for an itemised quote otherwise they will just try to quote you a sum without bothering to go into what exactly the assumptions are behind it. I am pretty sure they are quite prompt to adjust their bill if they find that they underestimated the work. It should work both ways!

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 13 February 2013:
This is Will Davies, Managing Director of aspect.co.uk.
I would firstly like to assure you that our glazing jobs are priced according to strict rules and they are in no way ad hoc. A similar job should always be priced in the same way each time, dependent on health and safety considerations.
If you could provide us with more booking information, such as your name or postcode, by emailing customercare@aspect.co.uk we will be able to look into your case and the corresponding details. Please include any further questions in your email and we will do our best to address them.
Thank you.
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Eloe
London
1 review

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Review of aspect.co.uk from 11 February 2013

I've had a lot of work done on various houses and builders are not famous for being perfect. Aspect have recently installed a kitchen, redone a bathroom and put in a new boiler. They are reliable and for me that counts for a lot. Bits needed fine tuning and this is to be expected - the first company that I asked to do the bathroom never turned up!They know what they're doing and will actually talk to you if you have a problem.

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Grumpyoldgit
London
1 review

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Review of aspect.co.uk from 8 February 2013

I'm surprised at the number of people that are unhappy with Aspect; I've used them for servicing my boiler for a few years now and I always find the prompt, polite,professional and tidy and a pleasure to receive in to my home.
I had the boiler serviced a couple of weeks ago and feel the engineer could/should have replaced the part then and there..(he quoted £180 for the new part but said he'd "do what I can" to fix it temporarily) needless to say "temporarily" lasted about five minutes :@((

All said I'd still recommend Aspect as one of the most professional guy's in the business.

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TaHo88
London
1 review

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Review of aspect.co.uk from 7 February 2013

I am buying a house and booked aspect to carry out a 'pre-purchase electrical report', to identify and problems with the electrics and any remedial work that will need doing. It was a pain from beginning to end and a complete waste of money. Aspect's call centre staff made a mistake with my booking, double-booking the engineer I needed to attend, which required me to have three subsequent telephone conversations with Aspect to sort it out and causing me all manner of hassle arranging to key collections with the estate agent. The engineer did not turn up until after 2pm to collect the key from the estate agent (even though it says 1.45 on the invoice). The 'pre-purchase' report I have received is a complete waste of money. I had to wait a week to get it and chase for it twice. Well, it wasn't worth the wait. It gives me no information about the electrics at the property at all, just recommends that Aspect do a further inspection for £260+VAT. The engineer spent 1 hour 45 minutes at the property (apparently) - but he can't tell me anything else?! It is not a report at all, Aspect themselves call it an estimate. I feel Aspect have just used it as an opportunity to pitch for more work. I feel they have completely misrepresented their services and I have paid for something that I have not received.

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 11 February 2013:
This is Will Davies, Managing Director of aspect.co.uk.
I’m sorry to hear about the booking difficulties you experienced. The engineer was recorded to have been on site at 13:57 although the system rounded this at 13:45; however the time on site has no bearing on the price as the job was fixed cost.
We issued a pre-purchase electrical report and this was posted on 06/02/2013; we hope you have now received this but please get in touch if you have not. We did issue a separate estimate for further investigation as there had been no sign of an electrical test being carried out; so we recommended this inspection before any installation is undertaken.
Please do get in contact if you would like to discuss this further using customercare@aspect.co.uk.
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Nicola_B
Saffron W...
1 review

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Review of aspect.co.uk from 5 February 2013

Booked an Electrician to fix a lighting and a socket problem.

I phoned the company after my husband got the number from the internet - it was the first number that came up with a google search for electricians in north London. I booked an appointment in the morning at around 9am and was given a window of between 11am and 1pm on the same day, to my relief. The woman on the phone was very helpful and informative and easily understood. She told me to expect one electrician and that the price would be a minimum of £90 for an hour and £45 per half hour thereafter. Pretty standard rates from past experience.

I was plesantly surprised when Michael arrived at about 12pm, well prepared and quick to start work. I'd already given a brief description of the work needed over the phone that morning. He managed to get the work done quickly and was happy to explain what he was doing as he went along (I had a few questions as to what had gone wrong).

During his visit, he had to replace one dimmer switch which was broken and he had the parts to do so, with him. He told me the price of the part (which was competitive) and my options for replacing it before asking my permission to fit it. I was happy for him to change it there and then as it was more convenient for me. When he'd finished, he wanted to clean up after himself but I told him not to bother as the place was a mess anyway as we were having other work done at the same time. Michael told me the invoice would be sent to my email address and that if I didn't have the cash or a cheque on me to pay him, the money would be debited from my account using the details that I'd given over the phone that morning.

All in all, a no hassel, efficient job performed by a well informed, pleasant chap. I will be booking with aspect.co.uk again in the future if needed and I would be happy to recommend them to friends.

It's a shame that they've received such damning reviews previously from other areas of the company (plumbing/roofing) and for their electricians but from my own experience, they get 5 stars.

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B_and_L
London
1 review

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Review of aspect.co.uk from 1 February 2013

Having used Aspect on a number of occasions I have been hugely impressed by the level of service and speed at which they respond.

My girlfriend and I have been doing up our house and have called on Aspect for all elements that have been beyond our ability.

Electrics, moving a boiler and radiators and a the relocation two doors.

It has meant that we are now settled in our home and loving it.

Thanks guys you have been amazing!

B & L

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EdF94
London
1 review

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Review of aspect.co.uk from 1 February 2013

When my boiler broke down in the really cold weather, Aspect were great. They sent a number of engineers as the problem was so hard to find, but they found it and i finally had heat and hot water. Thanks to the lads for the saving me from freezing to death!

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Suz_duped
London
1 review

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Review of aspect.co.uk from 29 January 2013

I required an urgent boiler repair and contacted this company at 3pm as they came up first in a google search. I told them I needed an appointment before 7pm that day. At the time I said I was concerned that the boiler manufacturer may insist on me using the installing engineer to keep the warranty valid (he wasn't available at the time of calling). I explained all this over the phone, concerned about cancellation fees and the phone operative said that the best things would be to make an appointment with them anyway and the engineer would call me before arriving and I could just advise then whether I needed them to attend. Grateful for and somewhat surprised at their flexibility I agreed. In the end I didn't need the engineer and the call out was cancelled. End of story.

Should be end of story, but since then they have been harassing me for payment of a cancellation charge. Hang on?! I am not normally the type of person to complain and as a small business owner I really understand the need to have cancellation charges for time wasters. But the fact is I checked with them explicitly! I would not have booked the appointment had they not reassured me. I feel duped.

They keep telling me they record their calls so they can verify exactly what was said to me. Good! Please check your phone recordings so you can verify what I am telling you. This is the perfect example of why customers should be protected by having the calls recorded. The company continues to call me a liar citing some fine print in a confirmation email. They either can't or won't find the call recording. I feel harassed and sick of being made out to be a liar. I wouldn't recommend these guys based on my experience. I can't comment on their price or quality of engineering services but their customer services are appalling.

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Comment 2 comments on this review

Owner's comment
aspect.co.uk, 31 January 2013:
This is Will Davies, Managing Director of aspect.co.uk. I am very sorry for the confusion that you experienced. We try to avoid incidents like this by auto emailing all bookings a copy of our terms and cancelation policy on booking. As per this policy, because the engineer was already in transit to you there is a cancellation charge. We have to impose this charge, as at this point the engineer has been allocated to your job for the next hour and has spent time travelling to it. I hope that, as a small business owner yourself, you can understand why this is necessary. I am sorry that there has been confusion over this and if you would like to discuss it further please get in touch using customercare@aspect.co.uk. Thank you.
Suz_duped, 31 January 2013:
To be clear, I am a small business owner. You are not.
There is no confusion – if someone directly asks about a cancellation policy and only books the appointment based on the information told to them, then why would they then double check the T&Cs they are emailed AFTER the phone call.
I have been told I am a liar by your customer services team and they threatened to check the call recording. I said yes please – do check. They have never followed by my request. That is the only way this will be resolved. I have contacted trading standards who will be in contact directly.
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clare_cuson
London
1 review

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Review of aspect.co.uk from 10 January 2013

I called them to give my boiler a service as I kept having to reset it. When he arrived the boiler was working, and when he left it wasn't. He said I needed 2 new parts and gave me a very expensive quote. When my second opinion engineer came it turned out I needed a part, but not any of the 2 oringially suggested. I was still charged for the service, which he apparently did, however, I was left with a boiler that didn't work.

I will not be using this very expensive company again. Instead use mybuilder.com

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 15 January 2013:
Hi Clare, this is Will Davies, Managing Director of aspect.co.uk.
I am sorry to hear about your experience. Typically this is not something that happens with our engineers; therefore we would like to investigate this further. Could you please contact us on enquiries@aspect.co.uk with your address so we are able to identify the exact job? From there we will be able to speak with the engineer to understand exactly what happened in this instance.
Once again I apologise for the inconvenience but I hope to have this issue resolved soon.
Thanks.
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sw11flat
London
1 review

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Review of aspect.co.uk from 2 November 2012

This company is a rip off, they came to my flat to fix an electrical fault, they cut a hole in my wall and decided a senior person should visit. on the second visit I heard the senior guy ask if the rcd had been checked and the not so senior guy said yes. 30 mins later the senior rechecked the rcd to find that it had a loose connection. It was promptly repaired and they left. 2 weeks later they take £300 from my account, a complete rip off!!!

Invoice 212918

I forgot to mention, I emailed the company with my concern, no reply. They know that they have no legal right to refund unsatisfactory work because "unsatifactory work" is subjective!!!!

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 13 November 2012:
Hi, this is Will Davies, Managing Director of Aspect.co.uk.
I’m sorry to hear you are unhappy with the work; customer services have already been alerted to it.
They are in the process of fully reviewing your situation and will be in touch with you very shortly.
We do take these concerns seriously and we work to ensure every job is carried out to a very high standard.
Thanks,
Will
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AStanley
London
1 review

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Review of aspect.co.uk from 29 October 2012

Very poor service. Please take 2 minutes to read this, unless you like to have your time and money wasted by a poorly organised company: Our shower door was broken. Damien Trehy from Aspect came round to give us an estimate. He spent 10 minutes in the house, during which time he told us several times that we would NOT be charged for the estimate there that day, and then spent a further 30 minutes outside in the road "getting an estimate" for us. He left without giving us an estimate. That was 15th September. Aspect sent us an estimate NINE DAYS LATER (24th September) for £382! (During that 9 day wait we had the shower door fixed for £80). We were also charged £126 for the 10 minutes Damien Trehy spent in our house NOT giving us an estimate. Even after he told us numerous times that we would NOT be charged for his estimate there. When the invoice arrived it said that he was on site for 45 minutes! I wrote 4 e-mails in total to: Ana Antonio, Daniel Newton and the Invoicing department. No-one responded. I called 22nd October and spoke to Harry in customer service who was unable to put me through to accounts. I told him very strongly the problems I was having and he assured me I would be called back. I asked him when and he couldn't say. It's now a week later and no-one has called me back nor e-mailed. In summary: took up our time, lied to us about cost, took 9 days to give us an estimate, charged us £126 for 10 minutes of totally unproductive 'estimating', estimated an extortionate sum, took up hours of chasing them and never responded to any messages. This company does not care about its customers. I wish I had read the online reviews (yelp) first that I have since seen. Unfortunately they are far worse stories than this one. Please shop around further.

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Owner's comment
aspect.co.uk, 31 October 2012:
Hello, this is Will Davies, Managing Director of aspect.co.uk.
I am sorry to hear about the poor communication you have experienced; that is not typically how we operate. However it seems on this occasion we have let you down; for this we apologise. We are very proud of the 97% satisfaction rate we uphold over the 150+ jobs carried out every day but it is unfortunate that our procedure was not followed correctly in this instance.
I want to assure you that we are looking into the case and someone will be in touch very soon.
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memomum
London
1 review

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Review of aspect.co.uk from 12 October 2012

DO NOT GO NEAR THESE PEOPLE! Absolute rip off merchants! Came to fit security grilles, unable to do so as did not have correct drill bit, but left unfinished drilled hole above my patio door. Also removed two miniscule pieces of skirting (in order to fit the security grille that was not fitted) and filled the holes he found with foam, please note that I did not request that the holes be filled but then proceeded to leave skirting area open and unfinished! Thanks!!! After having spent the best part of an hour trying to work out how the grilles should be fitted! NOTE-I was being charged for that hour by the way. Have just received a very vague job report which tells me that 'Expenses - Materials foam/silicone quantity equals quantity 1. Expenses???????When I queried the final payment amount that they were requesting by email and requested a proper invoice prior to the payment, given that I was disputing the amount, this is what I was told via email,

............."The email sent to you previously was not an invoice but rather the engineer’s job report. This was sent to inform you of the works carried out and the amount to be charged to your card prior to us processing this payment.

Please see a breakdown of the charges below:

1 hour labour: £55 + vat

Materials used (expanding foam and silicone): £6 + vat

Total: £61 + vat (£73.20 incl. vat)

Please note that as per our terms and conditions payment is processed from the card details provided at the time of booking on completion of the works unless payment is received onsite by an alternative method (i.e. cash or cheque). The previous email sent to you was sent as a courtesy email before we processed payment from the card details provided.

I will however make an exception in this case and send you the invoice prior to taking payment. This will be sent to you shortly once it has been produced.

Kind regards.............."

So, I am being charged extra for the miniscule amount of foam that was used to fill the holes, as well as the fact that my living room has been left in a worse state than it was when the contractor arrived. Fortunately, I took pictures before, during and after the 'workman' came to do this supposed work, so I have clear evidence of what it looked like before, during and after the 'work' done by the 'workman.'

Will let you know how I get on..........*

BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please note that I have pitched the price bar at 'pricey' but only because there isn't one that says 'extortionate!'

Would like to have given a no star rating but for reasons best know to themselves, Aspect.co.uk, do not allow their customers this option.

*Have now sent further email repeating my dispute with regard to the suggested payment amount, particularly the materials (?????) plus vat charge! Have also (again) politely requested that they refrain from taking the suggested amount from my account whilst I am in dispute about the said suggested amount - we'll see what happens.

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Comment 1 comment on this review

Owner's comment
aspect.co.uk, 26 October 2012:
Hello, this is William Davies, Managing Director of aspect.co.uk,
I appreciate you taking the time to write this review; feedback such as this helps us to improve our service.
I am genuinely sorry that you feel mistreated; we always try to complete the job in one visit, but this was not possible on this occasion. Unfortunately, the security grills that were provided for the engineer were missing the security tool necessary to screw it into place.
The engineer had to use expanding foam to fill the hole and sealant to seal around the door in preparation for the fitting of the grills on our return. The skirting was also left off as this was required when returning to fit the grills
A return visit was booked for us to attend once the supplier sent you the missing tool, however this was cancelled by you and so unfortunately we were unable to return to complete the installation.
Our engineer would be keen to attend the property to carry out the remaining works if still required
We recently received a message from you to advise payment will be made and has since been received.
I sincerely hope that your situation has been resolved, but please do get in touch with us directly if you still feel dissatisfied.
Thank you very much for your feedback.
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mbains
London
1 review

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Review of aspect.co.uk from 8 October 2012

We have used Aspect Plumbing twice. The first time they did fix a blocked pipe but did take three hours to do this at a cost of .£270.
The second time recently we used them to fix a leaking shower in one of our flats. They arrived, took the cartridge off, went out and bought two shower hoses, which had nothing to do with the problem. They told the tenant that the cardridge would need replacing left with the shower still leaking and again charged for three hours. Another £270.
I phoned Aspect and was promised a free call out to fit the new cartridge when it arrived. I spoke to the plumbing manager at Aspect on friday who who is now denying he said he ever of agreed to a free call out.
We have been charged £230 for someone to replace two shower hoses?

Michael Bains

invoice Number 210098 Plumber Phil

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Owner's comment
aspect.co.uk, 9 October 2012:
Hello, this is William Davies, Managing Director of aspect.co.uk.
Thank you for supplying your information. I sincerely apologise that you feel you were overcharged for this job. Our plumbers always strive to work as efficiently as possible – and you have clearly not felt that this was the case on your visit.
On our first visit to the property, we unfortunately could not identify the make of shower cartridge as there were no markings on the shower body. This led to us agreeing with the tenant that the best course of action would be to attempt to clean the existing shower cartridge – while advising that if this did not fix the issue, it would require replacement part. We also replaced the shower hoses as they were damaged and were causing further leaking. This work took the plumber an hour and a half to complete.
As you mentioned, this unfortunately did not fix the issue – despite our attempt to take the best course of action in a difficult situation. You therefore informed us that you would purchase a replacement cartridge yourself.
As a gesture of good will, we agreed to attend to replace the shower cartridge free of charge so that your shower would be fixed as soon as possible. When we attended the property to carry out this work, the tenant advised us that they were unable to contact you to obtain the replacement part. I would ask that you kindly contact us at your earliest convenience so that we can resolve the issue.
I look forward to hearing from you.
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hgLondon
London
2 reviews

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Review of aspect.co.uk from 26 July 2012

I recently called out an Aspect engineer to get a quote to fix a leaking pipe (that they had already "repaired" three months earlier) and a dripping tap. I went through the work with the engineer and got a pretty good idea of the cost of materials and time required.

When the one line quote arrived, it was more than 50% higher than I had been led to expect. When I explained this and asked for more detail, I received a two line breakdown of the quote (time and parts).

When I queried this further on the phone to ask how much the individual parts were costing, they were obviously making up the numbers as they went along as they kept changing the prices so that they had to add up to their earlier total. By the end of the call they were quoting me £45 for a pair of tab cartridges (normally £20) and justifying it by saying that they only fitted the best and hence it cost more.

The call ended with the service rep, by this time all over the place with his numbers, saying he would speak to the engineer to get clarification and then call me back. Not surprisingly he never did!

Total bunch of cowboys!

And I still have to fork out for the repair of the leaking pipe that they bodged the first time.

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