writing this letter of complaint, of the bad service i have received from
this company.I called in aspect trying to avoid cowboy traders, but that is
exactly what i got..
first job, the engineer came in and looked at my boiler and fiddled around with
it for 20mins and told me that i needed some parts, he didn't even take a bolt of
and they charged me a full peek hour..which was £132.00
second time he came he changed the Control board & temperature sensors and
got it to work. when he waited for the cylinder to fill up he found a
leak, and told me that the cylinder was cold due to not having hot water for a
couple of days and when hot water came flooding in, it expanded the cylinder
and caused it to leak.. when i asked my own engineer he told me this was a load
of rubbish, and said that he may of damaged it himself. this job cost over £500
then came up with an idea to stop the leak by changing a damaged 22mil
compression elbow. What he did next still amazes me..
saw it off, and connected it with a new 22 mil flexible tap connector pipe.??
What a job ay?this job cost over 300
boiler stopped working again, and had to call them back,
they told me that If the problem is related to their workmanship the call
will not be chargeable.
If, however, the problem is unrelated to their workmanship this call will be
and guess what,
they charged me.
I decided to get
the job that they done looked at, so i called in my own engineer,
later found out that aspect’s engineers connected my boiler in a way that
by-passed my timer which made my boiler work 24h..? now how dangerous is that?
And how about my electric bill? and its STILL leaking!..my engineer has quoted
me £1500 for a new boiler, aspect quoted me just over £1000 for just that job,
im still getting letters that im owning money..I was even told that i would get
a 20% off my invoice due to the lack of service, still haven't seen that yet..
you countless invoices with different figures , different jobs with vat &
then without..i would of thought they would send you one invoice for that one
entire job? so it get very confusing how much they are actually paying
guys are disgraceful and just as bad as them fat mens ripping off granny's
have been told I am a liar by your customer services team and they threatened
to check the call recording..I said yes please – do check. They have never
followed by my request. That is the only way this will be resolved. I have
contacted trading standards who will be in contact directly
ANYONE READING THIS...PLEASE PLEASSE PLEASE
RIP OFF, SCAMMED, COWBOYS!! POOR CUSTOMER SERVICE!...