Actually, I found that Billy DIDN'T listen because he was so busy talking and after about a year of going to him I stopped. On the last occasion I came out with my hair about an inch shorter on one side than the other - my hair is short and layered anyway but even my husband noticed the different length on each side! Also he never took me at my appointment time - he was always running late - but did apologise. I always enjoyed the beauty salon treatments but unfortunately haven't gone back because of Billy.
3 reviews of Eclipz in English
A Super Salon!! Been using Eclipz for about a year now and couldn't be happier. Been a long-standing customer of Paul Stafford and always assumed that you couldn't get a "decent cut" in the smaller salons - how wrong I was!!
Discovered Billy, a 6'4", straight talking stylist who actually listens! I get the cut and colour I want and plenty of useful advice along with it. He'll tell it like it is and won't send you out with something that doesn't work for you, whether you asked for it or not - and all for just over half of what I'm used to paying!!
There's no shortage of chat, magazines or every kind of coffee in the salon. The place is immaculate, staff are friendly and they've a great range of beauty products for sale. Would definitely recommend!
SpencerT, 14 June 2011:
RuthWilson, 26 June 2011:
Hello SpencerT, I'm sorry you feel that way. I will say though that should I ever be unhappy with a cut/colour, I'd have no hesitation in asking to get things put right and I know from experience that Billy would be only too happy to oblige. I'm sure if you'd given him the opportunity, he'd gladly have done the same.
Iminlove, 23 August 2011:
Hi ruth i totally agree he is a fantastic hairstylist, I would be the same and never hesitate to tell him if something wasnt right as I know he would help me in whatever way possible to fix it..
Would highly recommend both the hair and beauty in this shop :)
I decided to try this hairdressers as I was fed up paying what I thought was over the odds for high end salons in Belfast.
My advice is - your hair is too important to put in the hands of someone who doesnt seem to have much interest, and looked as if she would rather be somewhere - anywhere else than cutting my barnet.
I had grown my hair to shoulder length and brought a really clear photograph of what I wanted, which, really, was just "cutting into" the hair, rather than taking anything off the length. I made it quite clear I didnt want it short.
Around ten minutes later the cut was done.(!!)............and unfortunately for me (going out somewhere special that night), not only was it up to the nape of my neck, but my 10 year old son could have given me the same effect by putting a bowl on it and cutting round it.
If you have ever seen that show "10 years younger"......well this salon made me look "10 years older" - the style would have better suited Nora Batty than a fashionable thirty year old.
I must say that some of the other haircuts I saw leaving didnt look half bad, mine was cut by someone called Chantelle, so maybe I was just unlucky.
But you have been warned!
Comment 2 comments on this review
eclipz, 18 February 2011:
Hi, I would just like this opportunity to reply to you.
I am so sorry that you did not have an enjoyable experience in our salon & all our team are so disappointed to read this review as it reflects the total opposite of what our salon is about.
We pride ourselves on our customer care & satisfaction & are renowned for it as all our loyal & regular clients will say so. If you were so unhappy with the service you received, why did you not ask to speak to the manageress, who would have gladly tried to resolve the situation. It seems such a shame that it had to go onto a public forum without us having a chance to defend ourselves.
Can I ask you to give us a call so we can speak about this please? If you ring 90854305 & ask to speak to either myself (Brenda) or Dorothy or Janine, we would be more than happy to discuss the issue. We really would like you to come back & receive the fantastic service that we do provide.
Many thanks in advance,
FantasticFiona, 16 March 2011:
I was so upset when I saw how much had been cut off my hair that I couldnt even speak, that is why I didnt ask to speak to ANYONE, particularly not in a crowded salon in front of other customers and staff.
My son didnt know what to say when he saw me, he just said "dont worry mum it will grow"...........not really something you want to hear when you have just had your hair done for a special occasion. My hair was almost shoulder length. I brought a photo in which had very little off the length but "cut into" the bulk to make it more like a layered/feather cut...........I came out with it looking like someone had put a bowl on my head and cut round it. Also when I combed it at the back my husband said it wasnt even straight, there were clumps left hanging down.
You say if I was so unhappy with the service I received why did I not ask to speak to the manageress? With quite a few customers there, and my hair about four inches shorter, was the manageress going to resolve the problem by sticking it back on again? The damage had been done, and the length wasnt going to be put back on again was it?
You may be "renouned" for your customer care and satisfaction with your regular customers, but my experience as a "one off" which I had hoped would turn into a regular thing, was not very professional, as I obviously wasnt listened to when I explained what I wanted, and showed a photo. If the stylist couldnt cut it in a similar manner or thought it wouldnt suit me then she could have told me that rather than butchering it.
Since going to your salon I have spoken to other people who have had similar experiences, only they didnt post on a website, they just didnt go back. I personally think it important that no-one else has the same bad experience as I did. My hair is very important to me, as it is to most women, giving them their identity, and the mess that was made of mine I wouldnt want anyone else to have, hence my post. Thanks
Just got my hair done here, think hairdresser may have been in a bad mood, I hope this was the reason anyway. She never made any conversation, or offered a drink and didn't mind being rough with the tats in my hair, alot of painful bits without even a sorry. Never told me her name, at the end she came around a bit and talked about my hair.
Overall I liked the place, was very clean and all the other customers were being talked to, walked in with no appointment and was seen straight away so top marks for that.
Does not take card payments so bring cash, ATM is right beside tescos beside the hairdressers.
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