Apple Store Covent Garden

always great service at the Apple shops, super staff!

Seriously one of the worst times I've had trying to buy something in a shop. I just wanted to buy an ipad charger, in and out in 15mins at most but I found myself completely abandoned by three staff members succession who either passed me on or said they'd be back in a minute. 20mins later after hovering around in the hope to just pay for the item I already had in my hand, I put it down and left. Another aspect of the staff in this store is that they tend to make you feel like you are in their way. When trying to find anyone that was free to serve me I was told "Just ask anyone in blue, please" by a boy wearing blue and holding out his arm in my face to shut me up. It was just rude and pretentious in there. They need some tills for those who just want to pick up something and not make a half hour appointment. Needless to say I'm getting this product elsewhere and I will avoid Apple Stores if I can help it, it really left me feeling upset, embarrassed and a nuisance. Not all of us have a enough time to wait half an hour to have someone put something through a till or to be consistently ignored by staff. It needs better organisation, customer service does not seem a priority. 

The Covent Garden apple store gets 5 stars, because it's huge, and in a very nice building. Everything is spaced out and it's fairly easy to get the attention of staff. Genius bar visits are usually available at short notice and the people here seem to be a little more knowledgeable than those in the Regent Street branch. I am not sure if that's because of the type of people visiting this store being less touristy or anything, it's just what I've noticed.

I am a big fan of Apple like many others but this store and the products they have in there are amazing. I bought an iPad about a year ago and I have never had a problem with it

For some reason, this Apple Store seems to offer the best service in London. Can't go to the Regent St store when met with a problem or a desire to buy a new Apple product, it's got to be the CG branch. Always found the staff easy, friendly, approachable and efficient- the same of which cannot be said for the other branches!

True, the store in beautiful and slickly designed. However, to me it's still pretty much like if I was hanging out with Anne Hathaway, no matter how fine she looked, how elegant and sophisticated her clothes, fundamentally all I'd really be interested in would be getting hold of the merchandise inside.

And it's exactly the same here.

This place feels like a never ending Mecca of all things Mac but then the very obvious moment kicks in and you realise that this is because you are in a Mac store.

The neutral tables and staff that seem down-to-earth and unassuming in their sales approach will walk you around, click and flick on a thousand things and 10 minutes later you realise your credit card is maxed to its limit and you have something pretty in your hands.

This is just the ground floor.

Take yourself to the second floor and it's a slightly more sombre affair. It houses the genius bar which feels like a hospital waiting room. People are quiet as well as anxious, wondering what is wrong with their ipad or macbook. There is also the look of shame that comes from those who did the unmentionable to their electronica...yes there are people who abused the computer.

Almost like a confession some will admit they spilled wine on the keyboard or others try to lie but the genius bar staff always know.

The booking system is insane but once you get seen all becomes clear. Usually they take your laptops and ipads away but once returned they stop doing crazy things.

I cannot advise having apple care enough as the shock factor from not as well as the cost to the pocket is not worth thinking about.

I have found the staff here always helpful, friendly and proactive.

There is also another useful thing about Apple Stores and that is if you are in town you need quick internet access such as needing to google something urgently or a quick email send because your phone has died this is the place to come.

Hiding away on the north side of Covent Garden, Apple has found a stunning architectural construct to house its apple store.

Staff are friendly, computers plentiful, itoys abound, ... it's yet another apple store. There are less people than at the Regent's street one, so you're somewhat more likely to find a free device to check emails or play around with.

I was on this store on its opening day, when there was a red carpet in the entrance and you were cheered by the staff as you entered and stared at by those that were outside, and by those on the huge queue waiting to buy the iPhone 4, and getting drenched under the heavy rain.

That day was too busy, and it was also busy on the run up to Christmas, but now it has quieten down and if you are looking to visit an Apple store, this one will make a more pleasant visit than the one on Regent St, which is permanently in a chaotic state.

This is a nice store to visit if you are around in Covent Garden because of the store setting, even if you are not into Apple products (you may be one of the few strong ones that have resisted their charm yet ;). Apple have combined the old style of the building in which it is placed with glass windows covering the arches, methacrylate stairs and steel finishes. Of course the final touch are the Apple products themselves laying around ;)

They have enough staff to cover the clients' queries, and they are always helpful and friendly.

As on the store in Regent St, there are free tutorials and one-on-one sessions.

The reason why I wouldn't give this store 5 stars is because they wouldn't give me a free laptop (or a free anything! ;)

Apple's largest retail space in the world is quite possibly its most beautiful as well. I don't really know I've only been to few Apple stores, but this one's certainly lovely and worth popping your head in if only for a quick look see.

Staff is really friendly too. Selection is good but obviously Apple and Mac related.

Downside? I've been in the shop on a number of occasions at various times of the day. It's always packed, and I imagine as Christmas draws nearer that's only going to be more and more the case.

Underwhelming. The Biggest Apple Store in the Whole Wide World still doesn't sell anti-glare screen protectors for the iPad. This, despite the crummy PC World in the Old Kent Road having 3 different types. A rather snotty sales assistant (granted...unusual for Apple) explained that this was because 'Apple doesn't really want you to use these on the iPad as it slightly impairs the lovely crisp screen'. Actually, the reason I needed one was because I can't see this lovely crisp screen outside unless it is dark. I found the sales assistant's manner somewhat arrogant and superior.

Ok. I get it. If I want to buy accessories for my iPad which Apple doesn't approve of, I go to PC World, Dixon's or Comet.

Also, I still prefer the Regent Street store by far. Where is the lecture theatre in the new gaff for all those demonstration lessons? Oh! There ain't one.

We went in on the opening day and was cheered as we entered the shop which was novel, we were greeted straight away by a helpful assistant. As u can imagine the shop was heaving but a good atmosphere. We bought the iPad and was taken up stairs to be shown the ropes. But the guy helping us didn't really know anymore than me, this put a bit of a downer on our experience. Yet the store is amazing and a must see for any apple nut