Dear Barry,
Many thanks for posting your feedback.
Unfortunately we are human and make mistakes. You were overcharged by accident but were refunded with no argument. Having handed you your refund myself I know an apology was made, but I will again apologise for any inconvenience caused.
We pride ourselves on offering a first class service that you just won’t find in any other shop. As soon as a customer walks through the door they are offered a cup of Cuban espresso and are free to ask the staff any questions.
I hope the next time you are in town you will feel free to drop by and we can better endeavour to provide you with a first class service.
Kind regards,
Paul Murphy
PS. Bloom is a sign of good ageing. If your cigars had mould we would have gladly replaced the cigars, no quibble.
If you have any other queries or issues please feel free to contact us on +353 1 6716451 or info@decent-cigar.com
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Comment 1 comment on this review
Oh wow! This looks awesome! I’ll suggest it to my friend who’s planning a stage do!