Thanks for your review. I’m happy to hear that I was able to help you with your neck problem but I am a little concerned that my work wasn’t rated highly by you.
I would love the opportunity to redeem myself by having the opportunity to work with you again therefore I would like to offer you a complimentary massage.
I pride myself on my work and I would like you to be 100% satisfied. I’m afraid I don’t have you on record as a client but perhaps you are using a pseudonym here. Please contact me on email@example.com to make arrangements or if you are willing to give me more detailed feedback so I can improve my service.