Icon Printing T shirt Printers in London UK provide quality T shirt Printing, Screen Printing, Embroidery and printed clothing at affordable prices. We offer a wide range of custom t shirt printin... show more
Icon Printing T shirt Printers in London UK provide quality T shirt Printing, Screen Printing, Embroidery and printed clothing at affordable prices. We offer a wide range of custom t shirt printing, polo shirts, hoodies and more. We have a 3 day express service and 100% guarantee. Get a quote today show less
I received some excellent promotional clothing from Icon Printing and will definitely be using these guys again. I needed 250 t-shirts for an event and I had quite a tight turnaround. This wasn't a problem, the customer service was great and nothing was too much trouble. They even showed me a photo of the first print, for me to check over. My order arrived on time, and I'm really happy with the outcome.
I needed some t-shirts printed at really short notice and Icon Printing were able to help. They were more than happy to alter the colour of my artwork and I found the process of receiving a visual proof really helpful. Everything was hassle free and I got my t-shirts in good time. I’m already using them for another order.
Excellent service and extremely helpful. Garment finish and quality was top drawer. The Icon Printing team turned the t-shirt printing around way quicker than other printers had quoted. We put the order in Monday and got the tee shirts and bags back on the Friday. Very good prices too. They helped make the printing process a breeze - phone was always answered quickly and solutions provided even quicker. Wouldn't hesitate to recommend them and will defo be back for more!
I have never worked with a company as unprofessional as Icon Printing. I was guaranteed pre-noon delivery and stressed the urgency of the order, but the order didn't arrive by 12 as promised.
I called 3 times within the space of an hour to find out what was going on, and each time the girl who answered was completely clueless and useless. I was fobbed off repeatedly with the excuse that she was waiting for a tracking number from her Manager - 1 hour later and I was thoroughly annoyed with this excuse. It does not take over 1 hour to find a tracking number - if it does then the business is fundamentally flawed. When I asked to speak to the Manager I was informed he was at the production site and that she could not give me his number. If the Manager cannot be bothered to manage issues that arise then what exactly is his purpose??
I subsequently found out the reason for the late delivery was due to a staff member's incompetence in not selecting pre-noon delivery, great to know that they listen to their customers when they stress the urgency of an order!
No one cared whatsoever about the failings of the service, and no one could be bothered to even attempt to rectify it. I accept that mistakes happen and that couriers can be unreliable; what I do not expect is that when said mistakes happen, suppliers respond with complete and utter indifference. Simply disgusting.
Thank you for your review. We are sincerely sorry that your order was not sent on a pre-Noon delivery as requested. It was marked down as pre-Noon but was incorrectly sent on a standard next day delivery using UPS due to human error.
Additionally we are very surprised to hear your feedback regarding the customer service you received from Alice as she normally gets great feedback from our customer’s regarding her service.
Alice did make numerous calls to UPS in order to find out the location of the driver and stressed to them the urgency but they were unable to inform us of the driver’s whereabouts hence we were frustrated as we could not pass on any helpful information to you. We’ve now stopped using UPS as a result and use DPD or APC as our preferred courier service.
Although you did receive your order by 3pm and the event did go ahead as planned we take this issue very seriously. I’ve discussed your feedback with Alice in detail and our staff have recently had extra training sessions in providing the best possible customer service.
I did call you to apologise myself but at the time you were abroad. I’ve since tried calling back on a number of occasions to no avail hence my delayed response here.
Once again, we’re sincerely sorry you were disappointed in our service on this occasion and we’ve implemented steps with the aim of preventing the same happening again in future.
Kind regards, The Icon Printing Team
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