13-15 Bollo Lane, Chiswick, London W4 5LR
“Welcome to The Bollo House! Located just a stones throw from Chiswick High Road and Chiswick Park, on the sleepy Bollo Lane, West London, The Bollo is a community centred gastro pub. Our aim is to provide excellent seasonal food, homemade puddings...” more...
8 reviews of Station Hotel in English
One quiet lunchtime we waited half an hour to be grudgingly served two slices of quiche that tasted as though they had been taken out of the microwave twenty minutes earlier, having nearly returned to room temperature. The staff often seem bent on putting us off eating in there - in the last few months almost every time we have asked for a table we have prompted a long face and a sigh of 'theres quite a long wait tonight' or, standing in front of an empty dining area 'we are fully booked from 8 (this at 6), so you can't eat here now'.
Classically, today we popped in at lunchtime to book a table for tonight (because we are so fed up of being turned away for no reason) and the floor manager first ignored us and then said very dismissively that it wasn't a good idea as there were Christmas parties coming in this evening we may have to wait up to 20 minutes for our food. She said we had to understand that the parties were a priority and we would have to put up with whatever we got. If they were busy and apologetic it wouldn't matter at all, but I always leave with the distinct feeling that we annoyed them just by asking. Possibly living in America has given us the crazy expectation that in a service industry the staff might act as though they actually want your business.
The Station Hotel is close, and very nicely decorated since the revamp, but it will be a long time before I intrude on the private conversations of the staff to try and actually spend money there again.
Rib-eye steak...asked for it medium....it arrived freezing and well done so I sent it back. It re-emerged luke warm and well done. So it appears they are incapable of cooking a steak. 1/5 Restaurant was 80% full but that should not be an excuse for a poor effort for an £18.50 dish
Their Burger was decent enough but am not a fan of brioche as a bread bun substitute and I think their ridiculous serving on a slate type of thing is just irritating. 3/5
Roast Beef on Sunday.....poor soggy roast potatoes, cold meat, warm vege. Poor effort 1/5
Roast Chicken on Sunday....OK but average at best. Difficult to mess up roast chicken. 3/5
Monkfish and clams with spagetti . Their best dish but it's now off the menu and could have come with more sauce. 4/5
Ballotine of Chicken....OK but again was almost cold when served. I have brought this to the attention of their staff many times and they just don't get it. They seem to congregate around the cash register instead of monitoring the chef's progress with their diner's dishes. Poor management, no training or customer focus.
Pizza of the day...(chicken & sundried tomato). When it first arrived it was burned and had no chichen. I asked and received a replacement which was a substantial improvement. They also offered me a free glass of house red which was a good touch.
All in all the Station has tremendous potential but they really need to sort their kitchen and restaurant staff out.The staff know nothing about the food or what the specials are, clearly no pride in their work. It would be easy for a couple to spend £100 here for dinner and have a thoroughly miserable experience.
The Station needs to raise it's game
However, after having been a few times now, there is still room for improvement:
1) The main bar area has limited seating, and they won't allow you into the dining area unless you're dining. Very frustrating when you can't get a seat in the bar, yet have many empty seats available.
2) The ale selection. 6 ales on tap - sounds great! However, they are all really safe bets and very similar in style. How about 2-3 are summery/seasonal ales? And how about some Belgian style wheat/fruit beers?
3) The outdoor area, while huge, still gets very busy with kids running around and obviously smokers. Can't really go there if you want a quiet, smoke-free pint.
4) It's very brightly lit at night, which kills a lot of the atmosphere.
Hopefully if they address some of these issues, we will frequent the place more often, it's our local after all!
Great pub for the whole family, clean friendly
Lovely old building in a good location near my place so why isn't it my local - particularly given the lack of other options in the area? Big St George's flag (badly torn) over the door isn't exactly saying 'friendly' to me. Sky TV screens everywhere and an ugly interior isn't saying 'nice place for a quiet pint'. Food seems to all be deep fried or microwaved so not a place I'd choose to eat. Lots of local reports of poor or downright surly service, with some other patrons apparently not much more welcoming. I hear the landlords changed again but won't holding my breath.
I'm not sure that the arrow is in the correct place, but I can't move it.
We had a wake here. They have a large area that is easily made to feel private. Their sandwiches and cups of tea are great and their soup in terrific. I had tomato and basil, the best I've ever had. I'm pretty sure it's made at the pub.
The landlady is very jolly, helpful and discreet, Dirty crockery disappeared somehow mysteriously. My daughter and her cousin managed a glass of coke each on the house but i=I didn't know until a month later.
Can't expand on much more, but if the soup is to go by, it's a great place.
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