Dear Former Tenant,
As we call all our tenants every week, yes every week as part of our courtesy call policy, I am surprised to read that problems went unresolved for weeks? We are UNIPOL accredited, are part of the UNIPOL code and if you look at all the other reviews about our company across all review sites we score very highly. In fact in 2012/2013 academic year we had a 74% re-sign rate. I would be more than happy to discuss this matter further and look into your case if you could be so kind to send me an email telling me which property you stayed in.