Just to clarify you have never booked your appointment on line as we do not have on line booking. Secondly you asked the stylist to do the blow dry and up do as well. Price for this starts from £45 for short hair. As you have long hair the price for this is £60. After our stylist effort you change your mind half way through and decided you wanted to have your hair down as you were rushing for a train. I would advise next time you book your appointment in your next local salon please specify what you would like to have done exactly and leave planty of time for this.