Hello,
Firstly, thank you very much for your feedback and we would like to apologise for the experience you had.
We always aim to achieve and surpass the highest of standards and so your feedback is concerning to us, especially seeing as we have been complimented on our food, service, range and value in recent external test purchases.
Having recently changed our menu we have naturally encountered a few teething problems, however, cold and tasteless food, as far as we are concenered, is unacceptable. Moreover, this is the first complaint we have recieved in terms of our freshly squeezed oranges, which is made using oranges which are delivered daily, and squeezed by a made to order machine and our coffee is made using the highest quality lavazza coffee beans. If you brought the matter to the attention of one of our managers or staff managers then we hope that they succesfully replaced the breakfast and/or drinks.
We have taken on board all that you have said and will endevour to improve upon our standards. Our sicnere apologies again. We hope to see you soon, knowing that your experience will be improved immensely.
Kind Regards
The Flying Horse Team
English







Comment 1 comment on this review
Hello,
Thank you for the fantastic feedback!! We are thankful that you have taken the time out to comment on our service and beer, your comments will be passed on to our staff which will no doubt have the positive impact their effort deserves!
We urge you and the others in your party to try our fantastic food. We deliver in 10minutes and our recently launched new menu has had some brilliant reviews. Moreover, we also offer a frequent flyer scheme, so if you do you fly regularly, which it sounds like you might, then sign up and recieve discount next time you use us (ask a member of staff for some more information next time you visit us).
Once again thank you for the fantastic feedback.
Kind Regards,
The Flying Horse Team