by douglasbird

Upload photo

All photos

Serviceteam

Soho, London

22 reviews Rating details

Star distribution
22 reviews

These are other people's reviews.
How would you rate this place?
Write a review

Write a review

Serviceteam offer highly experienced professional tradespeople for every job. Plumbers, gas engineers, electricians, gardeners, landscapers, painters, decorators, IT engineers... If we don't do it ... show more

Address:

160 - 164 Gray's Inn Road, London, London WC1X 8ED

Tube:

Piccadilly Circus Tube Station (0.3 km)
Oxford Circus Tube Station (0.4 km)

Contact us:

08001 832435
servicet

www.serviceteam.co.uk

Opening hours:

Mon - Sat: 9:00 - 18:00
Sun: closed

Owner's info	Credit cards accepted: Yes Air conditioning: No Parking: Street Disabled access: No
User's info	Price range: Average Give your opinion

Report this ad

Dream Gardens

London SW1P 3JX

“Professional Turf Laying Hard And Soft landscaping” more...

22 reviews of Serviceteam in English

luciebruc...
London
1 review

Offensive content?

Review of Serviceteam from 27 February 2013

I called the ServiceTeam to help me with some odd jobs around the house, namely hanging some heavy mirrors and artwork. The coordinator on the phone was helpful and informative and I was able to schedule a time window that worked with my schedule. When the serviceman arrived, he was polite and professional. He took instruction well and did quality work. I feel he went above and beyond to come up with a solution for a hall cabinet that would not sit flush up against the wall due to the baseboard. He was able to quickly implement a lasting and valuable solution! I was very grateful for his expertise and professionalism. Money very well spent!

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

asha84
London
1 review

Offensive content?

Review of Serviceteam from 11 January 2013

I used service team recently for a relatively straight forward job of changing ceiling fitted lights to lighting pedant fixtures. For someone who is pretty clueless, I found them to be no nonense, got the job done quickly and whilst its not cheap, for central London I think they are competitive. I would definitely use them again, even if they weren't the cheapest quote as I feel I can rely on their professional service.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

KSUM999
London
1 review

Offensive content?

Review of Serviceteam from 21 December 2012
(updated on 4 January 2013 )

I called in an electrician from Service team to come and look at my underfloor heating. I was told they would be at my home at 8am, they arrived at 840 am, without any call to confirm they were running late. Calling the office at 815 warranted no explanation 'I can't see his schedule'.

The electrician arrived, and was very friendly and seemed knowledgeable. He quickly identified the problem and called a shop to confirm the price for a part (£100 + vat). He went off to pick the part up, on his return, fitted the part, once fully fitted, he discovered the part was faulty and had a visible crack in the LCD screen. He then took the part off the wall, packed it up, went back to shop and picked up a new part. He fitted the new one and the heating was working again which was great.

Then came the invoicing. 1.5 hours labour @ £80ph (including 2 x visits to the shop), and a part at £125, PLUS VAT on top of all. Total £299. I queried the price of the part, as it was £100 + vat i.e. £120, not£125, and certainly not £125 + VAT. I was happy to pay for the electrician to pick up the part once, but the part was visibly faulty and I was not happy to pay for him to pick the part up twice, adding on an extra half an hour to my invoice.

At this point it was 10am,when I queried the part and if I should have been double charged the VAT, I was told 'that's just the way we do it'. I was told 'you need to sign it and they'll call you before they debit your account'. So I signed and marked clearly I wanted to query the invoice before debiting. I did not receive a phonecall from service team, and by Monday, they had auto debited the full invoice from my account.

I called Service team and explained the problem, they neglected to call me back or provide updates on the situation. Two days after the initial query was raised I spoke to them again, and they confirmed they would call the electrician and confirm the prices, and get back to me.

Four days later (and one week after the electrician visited), I still had no resolution, and no returned phone call from Service team. I called them again, asking to escalate the matter. I was told a refund had been agreed but he could not tell me how much the refund was for. I was told my account manager would call me back imminently to confirm the refund amount. An hour later, still no phone call, I called them again, and was told I would get a refund of £40 labour and £35 for the part. He could not confirm if this included VAT, which would bring the cost up to £90, and said he would investigate and call me back when the accounts team were in at 11am (!), and promptly hung up.

All in all, terrible service and incredibly rude. The response times were awful. Beware, do NOT supply your card details as they will auto debit funds from your account. I would not use this company again, nor would I recommend their services.

***UPDATE
3 weeks later, STILL no refund. I have called repeatedly, with no answers. My 'account manager' called me yesterday offering a refund of half the invoice if I were to remove this review! I have called several times today but have been unable to speak with my 'account manager' or the general manager. Honestly, find another company to use, I've since used the London Handy Team and found them to be far better in every respect.

Give the first compliment Compliment

Comment 4 comments on this review show all

stevemacrie, 16 January 2013:
Dear Kimberley,
I am the marketing manager at Serviceteam and I would personally like to offer my sincere apology for the mistakes we made with your electrical repair.
Having spoken to all the parties involved internally, we have let you down.
You should not have been charged for the time to return and collect a faulty part.
Also, you should not have had the problems you experienced in contacting your account manager.
Your refund should have been made immediately.
This is not how we do things at Serviceteam and I have spoken to the account manager involved. He has been disciplined and the whole team is having another refresher course on customer service.
Things don’t always go right when you do as many jobs as we do every month, and regardless that it occurred over the Christmas period, we don’t want anything like this to happen again. We need to meet problems head on.
That said, this incident is not a fair representation of how we do things generally. The results from our telephone sampling reveal that over 95% of customers would use us again – we are not the bad guys.
We are trying very hard to offer a great service in what is traditionally an industry with a very bad reputation for service.
We have already refunded you the mistaken amount..
But by way of a further apology we have made you an offer to refund you the entire invoice.
That means that we’ll pay for repairing your electrical problem – both the parts and the labour on the job.
We hope you think that this is a fair offer.
Now, moving onto the several reviews you have made in the public domain about our company.
We respect your right to air your opinion and we are determined to learn from this and make our service better for our customers.
However, I feel that some parts of the statements you have made are not correct. I understand that you are angry, that you want to hurt us and we have only ourselves to blame for that but I would like to draw your attention to this statement:
‘I was told they would be at my home at 8am, they arrived at 840 am, without any call to confirm they were running late. Calling the office at 815 warranted no explanation ’I can’t see his schedule’.’
I’m sorry Kimberley but we were not late for your appointment, we offer two hour time slots – in your case that would be from 8am to 10am.This policy is clearly indicated on our website and is a policy we have adopted since our inception.
You were informed of this as we have listened to the recording of your initial enquiry. If you did not take this information in, I’m sorry but I don’t know how we could have made it any clearer. The 2 hour slots are there so that we are not late for appointments because we never know how long the previous job might last. I think it’s important for me to point this out to our potential customers reading this review.
Secondly, we have now spoken to you – and apologized on five separate occasions about this matter privately and therefore your statement:
’ weeks later, STILL no refund. I have called repeatedly, with no answers. My ‘account manager’ called me yesterday offering a refund of half the invoice if I were to remove this review! I have called several times today but have been unable to speak with my ‘account manager’ or the general manager. Honestly, find another company to use, I’ve since used the London Handy Team and found them to be far better in every respect.’
is a little unfair. In fact at the time it was posted on the 4th of January, our records show that we had in fact spoken to you on four occasions. The office was in fact closed from the 24th until the 2nd of January. That is not an excuse because you should have had your refund before that but I can assure you we weren’t avoiding your calls at that time – we simply weren’t here!
I know our Managing Director has written to you to express his personal apology for the incident and an offer for a full refund which I’m sorry to say you have so far refused.
I would certainly like to bring this to a close and so I would once again like to apologise to you and if you there is anything further you would like to discuss I can be reached on 0800 599 9750 or email me at steve@serviceteam.co.uk
KSUM999, 16 January 2013:
I appreciate your comments.
Re the review and the perceived errors, the first point on the arrival time of your engineer. One of the main reasons, if not the sole reason I decided to go with Service team was because I was told I would be the first job of the day and the engineer would be on site at 8am. I maintain a full time job in the City, and cannot take endless time off to wait in for workmen. Upon arrival, the engineer even admitted that he knew he should have been at my house at 8am, but, and I quote ‘I thought nah, it’s too early (cue laughter)’. Whilst I agree that he did arrive between the hours of 8am and 10am, I fully expected him closer to 8am, than 9am, and would have expected my telephone enquiries to warrant a better explanation as to his whereabouts or ETA than ‘I can’t see the schedule, I’ll have to call you back’, followed up without a call back. To me, knowing I am the first job, and have time between 8am and 10am, would indicate an arrival time of circa 8am.
Re the “update” paragraph, I stand by my review. I have called your company numerous times, sometimes no one answers, sometimes I am unable to speak to my account manager, but assured he will call me back (he rarely has), sometimes I have called to speak to the manager to be told he’s in meetings for the entire day. It seems to me that representatives from Service team have only just begun returning my calls and taking note of my dissatisfaction because of the review I posted.
In this day and age, as you rightly pointed out, online, genuine reviews do sway consumers, which is one of the main reasons I posted the review. Whilst you may be right in pointing out that you have several hundred customers who could testify that you are a sound company, my experience has not been great. I apologise if you think my review is unfair, however, it is my opinion of your company, based on my own experiences with you. I have not in any way fabricated the review, or exaggerated my claims. The engineer visited my house on 14 December 2012, I raised a query on the following Tuesday or Wednesday the 18th or 19th December; I did not receive the refund until 9 January. I think three weeks is an excessive amount of time to wait for a refund given the speed in which you auto debited the full amount from my account.
stevemacrie, 29 January 2013:
We are happy to let you have the last word on this, Kim.
CaptainKarma, 22 March 2013:
I don’t think you could have done much else here, Steve. As Alfred says to batman ‘Some people just want to watch the world burn’. I hope she never calls my company!
KSUM999 you are a spoiled brat – grow up!
Yes, notify me about replies

beccaj
London
1 review

Offensive content?

Review of Serviceteam from 2 January 2013

Had a boiler replaced and the team really worked to get the right date for us - the engineer agreed to come back at a later date to fit the radiator when some other work we were having done was completed. They turned u pon time for each appointment and completed in the agred timeframe. The discount on the boiler made it cheaper than it may otherwise have been offsetting the slightly high price - that combined with the easy service and warranties etc made it really worthwhile. Warmth just in time for Christmas!

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

Sarah_T
London
6 reviews

Offensive content?

Review of Serviceteam from 30 November 2012

I have a rental property which I let out. Time is tight and I'm impatient, and busy. So I took the plunge and asked for a handyman (to assemble IKEA furniture) and an electrician to install a bathroom light.

The handyman had difficulty finding the flat, so my anxiety rose. I had chosen Serviceteam on a whim without checking them out at all and I wondered if I'd made a mistake. I hadn't.

The handyman was terrific: intelligent, helpful, courteous, and surprisingly adept at assembling the furniture quickly. I asked him about a couple of other little jobs and he fixed them/gave me some good advice.

The electrician was the same, and evidently properly trained: he warned me that a light fitting in a bathroom had to be specific for a bathroom, and checked that it was.

Subsequently I've used a Serviceteam plumber for a quick job. He was as above: helpful, and knowledgeable.

They're not as cheap as, say, a bloke from round the corner, but you get what you pay for. Serviceteam is well organised and efficient and the three people I've used were punctual and efficient and properly qualified for the job.

Also, they pay their VAT and give you a receipt for it.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

Ife_
London
1 review

Offensive content?

Review of Serviceteam from 2 November 2012

A few days ago my boiler packed up. I was recommended to call these guys by my neighbour. I called them 1st thing in the morning and I had on of their gas guys at my property 8 hours later. He quickly found the fault and the boiler seems to be working great. The cost wasnt too bad either.
This was a hassle free experience with good service. Id be using them for other things as well as I was told afterwards that they do all sorts of work.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

KatieB81
London
1 review

Offensive content?

Review of Serviceteam from 2 May 2012

I called and arranged an electrician through Wayne at Serviceteam. He was able to offer someone for the day and time that I needed and emailed me confirmation. Our electrian Henderson arrived on time and got straight to work. He was efficient and knowledgeable and I was very impressed. I would definitely use Serviceteam again.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

joanne_pp
London
4 reviews

Offensive content?

Review of Serviceteam from 29 February 2012

all these guys need to do is just explain properly what they are going to do and what the job entails – I might not understand it all but i know what I am paying for

Give the first compliment Compliment

Comment 1 comment on this review

stevemacrie, 29 February 2012:
Dear Joanne, I’m sorry to see that you are confused about our service. If you’ve had a service from us you should have an itemised invoice.
If you are confused about any aspect of it, we’re more than happy to help if you would like to call the office on 0800 599 9750.
Yes, notify me about replies

AndyStrode
London
2 reviews

Offensive content?

Review of Serviceteam from 28 February 2012

this company takes your money with a credit card guarantee upfront and does not explain fully what for or their terms and conditions. I cancelled my appointment and they claimed that they had attended the appointment which was blatantly not true. They then took money from my card without my permission but they had the details so nothing I could do. Avoid.

Give the first compliment Compliment

Comment 1 comment on this review

stevemacrie, 3 January 2013:
I’m sorry but this is complete and utter nonsense and I doubt whether it has been written by a genuine customer.
’They then took money from my card without my permission but they had the details so nothing I could do. ’ Anyone who feels they have a had fraudulent transaction appear on their card can inform the bank who will place the transaction in dispute until such time that the vendor can prove a transaction should have taken place legitimately.
The vendor then sends off paperwork, emails, phone calls or whatever is necessary to prove that they have provided a product or service to that customer. Vendors who steal money from customers very quickly have their card payment privileges revoked.
So, what possible reason would we have to do this bearing in mind the small amount of a missed appointment fee verses the cost of not being able to process card payments? I think this review should be removed, it has no basis in fact and there are no details.
Yes, notify me about replies

Cally_Gage
London
1 review

Offensive content?

Review of Serviceteam from 16 February 2012

After looking around for some decent decorators to come and paint my mothers property came accross Serviceteam. I called the company and was asked a few questions and then was told it would take approximately 4 days. I thought that a reasonable time to complete the work. The decorator arrived on time and was polite and courteous. I was even happier when the work got completed in 3 days and was only charged for 3 days work, was excellent quality and my mothers place was left very tidy. Top marks

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

LucyBaker84
London
1 review

Offensive content?

Review of Serviceteam from 15 February 2012

Serviceteam was recommended to me by a friend when my boiler broke down suddenly. It was a matter of urgency as i had two young children in the house, the serviceteam where extremely helpful they made me feel as if my needs where priority,taking the time out to find out what the issue was and best and fastest way to resolve it,

They made sure i had all the necessary information such as pricing. Serviceteam got an engineer out to me in the next two hours. The engineer knew exactly what he was doing a brought the right equipment with him to avoid any delays. He was pleasant and made sure he cleaned up after himself.

I now have an account with serviceteam and get 10%! which is absolutely fantastic as i’ll be getting my kitchen re-decorated in the summer. I would definitely recommend the serviceteam to all my friends!

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

ladybronwyn
London
1 review

Offensive content?

Review of Serviceteam from 23 January 2012
(updated on 1 February 2012 )

I recently hired a gardener/landscaper from Serviceteam to remove a tree from my front garden and to paint a garden fence. I was very unhappy with the job, as he made quite a mess to my tiled front garden.

I complained to Serviceteam, who were very quick to respond. They were very apologetic and offered to send someone out to clean up the mess (though I’d already cleaned it up myself). They also issued me with an immediate full refund, which was nice of them.

So, I’d say great customer service, and in future, I’ve learned not to ask a gardener to do the garden painting.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

JennyGood...
London
6 reviews

Offensive content?

Review of Serviceteam from 26 January 2012

They’ve just been around to clean my garden and it looks lovely. Really nice guys.

Give the first compliment Compliment

Comment 1 comment on this review

stevemacrie, 27 January 2012:
Glad we could be of help, Jenny!
Yes, notify me about replies

aphipps
London
1 review

Offensive content?

Review of Serviceteam from 25 January 2012

I’m most disappointed by Serviceteam. On their website they claim that they provide detailed quotations for their audiovisual work. But when I rang up to ask for a quote, they said that they did not provide quotations and would simply turn up and charge an hourly rate.

When I explained that the job involved cabling through walls and under the carpet, the man on the telephone said that he didn’t know how much that would cost as it was too major a job to quote on the phone. But he refused to come and do a quotation as ‘we only do that for major jobs’.

Hmmm, some contradiction here. Anyway, don’t believe the claims for wonderful quotations made in the website – I certainly received zero service.

Give the first compliment Compliment

Comment 1 comment on this review

stevemacrie, 29 February 2012:
We’re sorry that you were given contradicting advice. Please accept our apologies.
Yes, notify me about replies

douglasbird
London
5 reviews

Offensive content?

Review of Serviceteam from 28 December 2011

I had my garden tidied at the end of autumn last year and they did such a lovely job. My neighbour saw how nice it was and she used them too. Ask for Nigel, he’s a lovely guy.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

JamesSen
London
1 review

Offensive content?

Review of Serviceteam from 15 November 2011

Whilst it’s never fun having a new boiler commissioned, i contacted a number of plumbers to deal with my broken boiler and to be honest I only went with them because i liked their website and thought if i was going to have to spend a grand on something i didn’t want to buy, they seemed a better choice then just sticking a pin into yellow pages and taking pot luck. The price was ok but more than i expected to spend but then again it was a new boiler and i didn’t really want to spend anything… so i went with them, had a boiler type recommended and the installation was fine and the boiler works. I did wonder if things might be tricky because I live in a large old terraced house and the access to the old boiler through the basement requires a bit of wriggling to get to all the piping but they managed to get in fine.
I would recommened serviceteam as my experience went smoothly.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

Claphamlad
London
5 reviews

Offensive content?

Review of Serviceteam from 13 November 2011

Called this company after a friend recommended them because my electrics were tripping for no apparent reason. I have to say whenever I have to call out a company to fix something in my house I’m always wary that they will try and drag the job out or find extra work to bump up the price.

I was however pleasantly surprised at the electrician they sent, he was well presented and very professional. He managed to find out what the problem was and sorted it after just over an hour.

What really made them stand out was that I was desperately hoping the job wouldn’t go into the second hour and incur me another hour’s charge, but I was only charged for going into the next 15 minutes which I thought was very fair.

The fact that I felt the charge was very reasonable and that the electrician was so helpful was the reason I’m writing this. I don’t usually gush about electrical companies (honest!) but in this case I thought they deserved a mention.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

Francesco...
3 reviews

Offensive content?

Review of Serviceteam from 22 March 2011

I was looking to have a new carpet fitted into a flat I rent out in Hendon. I found Serviceteam on the internet and called them up.

Firstly they didn't sound like any of the other carpet companies I spoke to. They sounded professional. The man I spoke to was called Alex and he was very articulate.

I made an appointment and met the carpet fitter called John. He was very polite and brought along samples. I selected one, received a really nice quotation which was a good price. I wouldn't say the cheapest but they looked so much more professional and the quote was professional.

I went ahead and John came around very early on Tuesday morning. I left for work and when I came back John had finished everything. The flat looked superb with the new carpet.

I was very happy with Serviceteam from start t finish. Don't always go with the cheapest quote is my advice.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

neilreason
1 review

Offensive content?

Review of Serviceteam from 21 March 2011

They service my boilers and my electrics and I've always liked dealing with them. They have been reliable, the staff are polite and always friendly. In fact, I haven't found another plumbing and electrics company to match them.

While they are not cheap, I would say that they offer a great level of service. And they provide a lot of services. This has been very useful to me as I own multiple properties.

I get an automatic reminder whenever I need a safety certificate. This is immensely useful and saves me having to manage it. I also use them for property inventory management. They have even repaired my aerial. They are a one stop shop for useful services.

I have been in property for many years and I would recommend them to any landlord or lettings agent.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

kellyours45
1 review

Offensive content?

Review of Serviceteam from 13 March 2011

My boiler and hot water stopped working. It was December, just before Christmas and I was expecting a house load of guests. I started to ring round in a mad panic to try to get some help with this.

I found the service team site and rang them at their offices. The manager I spoke to was friendly and sympathetic to my plight and arranged for a tradesman to come round on the same day despite the bed weather they arrived on time and smartly dressed in a uniform which was very refreshing, on the basis of my past experiences.

The tradesman diagnosed and repaired the boiler quickly and a merry Christmas was had by all. I will certainly be recommending this company to my friends.

Give the first compliment Compliment

Comment Be the first to comment on this review for Serviceteam

1 2 Next

Write your review of Serviceteam

Places nearby Serviceteam

Supernice 1.2 Kingly Street, London W1B 5PW

frisbi: “good service!” more...

Marshall Laundry & Dry Cleaning Service 11 Marshall Street, Soho, London W1F 7EL

pennybox: “I took in 2 dresses for dry cleaning, as it's close to work. It's pretty easy to tell when a white item is not clean. It wasn't clean. Still grubby...” more...

View larger map Get Directions Print a map

... of Serviceteam

Supernice

1.2 Kingly Street, London W1B 5PW

1 review
Marshall Laundry & Dry Cleaning Service

11 Marshall Street, Soho, London W1F 7EL

3 reviews
Easyroommate

1-4 Warwick Street, Soho, London W1B 5LT

6 reviews
Rubbish removal London

22 Romilly St, Charing Cross, London W1D 5AG

14 reviews
24/7 LAST MINUTE REMOVALS,STORAGE,MAN AND VAN SERVICE LONDON.

103 A OXFORD STREET, WESTMINSTER,MAYFAIR, London W1D3DY

1 review