Hi S1mplicity07, thank you for your review.
We are sorry that you feel we let you down, we understand how important a Wedding Day is for both Bride, Groom, family and friends.
We always endeavour to make this as special as possible and lovingly provide cakes/cupcakes that we have spent designing, discussing with the Bride/Groom.
Unfortunately we cannot guarantee any bookings unless a deposit is taken. As we have so many enquiries, we cannot guarantee a date will remain open indefinitely.
We have now adapted our policy to hand a written copy of terms and conditions upon meeting any bride/groom in person to avoid any confusion about whether details of booking procedures were given.