read my post above
Halfords Autocentre - Brighton
51 Victoria Road, Burgess Hill, West Sussex RH15 9LH
Servicing, Tyres, Brakes, MOT's, Exhausts. We do it all. Click here..
7 reviews of Halfords Autocentre - Brighton in English
If ya have anymore problems with any car go to tyre express in school road portslade. best prices around and a great service. i have never gone there and they have said that my car needs extra work. they have always beaten any other quote that i have (not that they price match) just think they have great prices. plus for MOT’s there is a free retest within 10 days. great place, prices and customer service.
Went for an MOT and needed a new rear tyre as the wall was damaged. I agreed to a new tyre and re-test and went for a walk whilst I was waiting. About 10 mins later I received a call from Halfords Autocentre stating that I needed new rear break pads as the ones I have are “completely worn” they went on to say “I don’t know how you’re still driving”. Being a practical kind of person I told them I would change them myself as their £200 estimate seemed a little steep. Later when I went to change the pads I discovered that the old ones were not even half worn! If I were not inclined to undertake these kind of works myself I might have been unlucky enough to take this particular halford autocentre at their word and pay for unnecessary works. If they would have been done at all. Heed the warnings of these reviews. These people are dishonest and should not be trusted. I have since tried contacting Halfords to complain. I have received a standard email stating they are investigating the matter ten days ago. Nothing yet has come of it.
Very disappointed, they were meant to ring me but I went back three and a half hours later as no one called me and for what should be a simple repair he said they would have to order the part for the fan heater..Most of the staff were either standing in the office or together in the garage, there was no sense of management there or urgency, as for some basic understanding and customer service you must be joking, if they had to order a part they could have rang me early instead of waiting around in the rain. I just did not get a sense I trusted what was being said to me and no apology as we had explained the problem in advance when we booked in the job..incidently the fan was only noticed broken after they done the mot the week before..willl be looking for a garage that is well managed and has some customer care skills…….you get the sense they are all coasting along with no sense of recognition for the time off taken and cost spent by customers to go there..in the current climate its poor business management for getting loyal customers…………. bring back the previous garage that was there……..
Comment 1 comment on this review
ashman121, 12 April 2012:
Halfords Autocentre Exeter.
My car was there for over 9 days for a simple repair (that was not intermittant, so easy to find), car comes back filthy (when it went in gleeming and freshly polished), they broke the power steering on the car by 'shaking the steering wheel vigorously' - to find a fault that was not even steering related.
Although they broke my power steering pump, I wouldn't dare take the car back there to get it 'fixed' for fear of what they might break next!
Avoid this garage if you value your pride and joy.
I recently used halfords autocenter Brighton for an MOT, the service right from the start was unfriendly and unhelpful. There was a small repair which needed doing and I was quoted £180 more than the going rate to fix this (other garages and friends suggested £80). I asked for an explanation and a breakdown of cost which I was refused. The gentleman who served me was rude and very unpleasant, and the establishment were trying to take advantage of the fact I was a young female, they were very shocked when they realised I knew what I was talking about! I would avoid this garage like the plague.
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