This review is wholly inaccurate.
The customers concerned booked the table for 5.00pm and
arrived nearer 5.30pm and were actually greeted by myself
'The Landlady' in question. When I handed out the Sunday
Roast menu (amongst others) they were specifically told that
due to serving 138 meals that day we had run out of roast
potatoes but if they still wanted roasts they could have a
choice of other potatoes on offer. At the time there was no
objection to this.
Sometime later I was approached on the balcony by a lady
who informed me that the table next to her were applauding the fact that they had complained about the food and had the children's meals written off due to the fact
that there were no roast potatoes and complaints of service.
She insisted there was nothing wrong with the service and
the food was fantastic and implied that they complained only
to have their meal reduced.
It was then that I went inside and queried with my husband
what the problem had been and what I had been told by a
fellow diner sat next to them had said to me.
I found this to be extremely annoying and knowing that I
personally had told them their were no roasts went to their
table and told them what had been said to me. There were
no children at the table as they were outside playing in the
garden on the swings and as it was now nearly 7.00pm there
were no customers in their presence only the lady (who had
warned me of their behaviour) and her husband.
We in the catering industry are expected to tolerate rudeness and unfair criticism without complaint which I believe we should not have to tolerate, especially, when
warned by a fellow diner that they did this to have the
I make no apologies for supporting my staff and for confronting these people with what I knew to be untrue and I thank the customer for bringing their behaviour to my
attention. And, NO, I do not want these people on our