by MelanieBTP
Salisbury
13 High Street, Old George Inn, Salisbury, Wiltshire SP1 2NJ
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Comment 1 comment on this review
Thank you for your comments. I am concerned by what you say because the Boston Tea Party should be a great place to work. We take any breach of our standards very seriously and for this reason we are keen that you contact us directly so that we can investigate properly. Please can you contact us via our website at www.bostonteaparty.co.uk
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Comment Be the first to comment on this review for Boston Tea Party
I absolutely love the Boston Tea Party in Honiton and Exeter, and was really happy to find one open in Salisbury, my hometown. However after two awful experiences I will not be going back to this branch. It isn’t to do with the food or coffee, which is usually great, but the awful attitude of the staff. One girl in particular was shockingly rude. I asked for a latte macchiato, and was happy to explain to the girl, who didnt know what it was, that this was a drink of steamed milk with the shot of coffee added at the end. She refused point blank to do this, and told me that i would have to have a latte. When i asked if they could charge me for a latte but just put the shot of coffee in last, I was rudely told no and laughingly that this wouldn’t make a difference to the way it would taste. I work in the restaurant industry for an Italian restaurant chain, and know that there is a difference between the two. Eventually i asked who appeared to be the supervisor to do it and he did but begrudgingly. The girl then patronisingly asked if i go to starbucks, who serve a caramel macchiato. This is not the case. I now live in London, and frequent places serving exceptional coffee which do excellent latte machiatos with non of the arrogant attitude I experienced at BTP Salisbury. My mum was also then given a stewed pot of tea with no milk. When she went back to get milk, a large jug was pushed in her direction and she was made to put the milk into a smaller jug herself.
My dad had previously had a bad experience, having asked what the house blend of coffee was, was rudely told that it was ‘just coffee’. Is it too much to ask that the staff know where the coffee originated? They certainly always know in starbucks.
I think it’s a shame that a beautiful cafe is spoilt by the rudeness of the staff.
Comment 1 comment on this review
Dear Girl About Town,
I can only apologies for this clearly completely unacceptable customer service & I am shocked that this was your experience of our Salisbury cafe. It is obviously not how we train our staff. Please allow me to look into the matter with Cafe Manager as well as the Managing Director so I can find out what went wrong. My email address is melanie@bostonteaparty.co.uk. If you let me have your email address I can contactly you directly with my findings. My apologies & I shall be back in touch shortly.
Best regards
Melanie Roberts
Boston Tea Party
Having a welcome pot of tea at this cafe was a really pleasant experience. The historic location has to be seen to be believed. It dates back to the 1300's and in one of the rooms, there is a listing of all the tenants of the building dating back to 1300.
The intriguing decor of the various rooms is exciting to explore. There are various types of seating and tables to meet a wide range of folk's tastes and requirements.
The staff are very friendly, cheerful and energetic even when there is a continuous stream of eager customers. It was so encouraging to see families enjoying a time of refreshment there - in fact all ages were represented during the time I spent over my tea. Of course, there is a wide range of drinks and snacks.....
Well done....
Global Nomad
Comment 3 comments on this review show all
Hi there Global Nomad - thanks very much the kind words & great review. We are very proud of the Salisbury BTP & good to hear it well used & thought of. There are a few other BTPs if you fancy checking them out on your travels....
http://www.bostonteaparty.co.uk/cafes
Thanks
Mel BTP
Thanks, Melanie,
Have visited one of your cafes in the Bristol also, Whiteladies, several times. Will visit the others when in their area.
Trust you will continue to see steady growth. Maybe there will be one in Yeovil or Sherborne sometime.
Kind regards,
Global Nomad
That's great to hear - we do have a new store opening in Bristol next month but always keeping eye out around the West Country for good new places to open - shall do some research on your suggestions. Thanks for your support. Mel BTP
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Comment Be the first to comment on this review for Boston Tea Party