Wicked Gadget is a top rated seller of Used Mobile Phones. we have amazing offers on all our products, we even have multi product. have a look on our webiste www.wickedgadget.com there could be som... show more

Address:: Falkirk, Scotland
Contact us:: 08455 058111
Contact via email
WickedGadget

www.wickedgadget.com/

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Owner's info	Credit cards accepted: Yes Air conditioning: No Parking: Private car park Disabled access: Yes
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9 reviews of Wicked Gadget in English

WickedGadget
Falkirk
1 review

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Owner
Review

Review of Wicked Gadget from 28 May 2012

Wicked Gadget - buy cheap used mobile phones without the hassle of a contract.

We offer:

The best used iPhone deals
Factory unlocked iPhones
The best blackberry deals and htc mobile phones
Great customer service
We are a Titanium powerseller and Top Rated Seller on Ebay

Why not sell your old phones for cash on our partner website Money4UrMobile.com, and use the money to buy a replacement from us!

We have amazing offers on the now, one of which is our iPhone 3GS 8GB for only £129.99.

all you need to do is visit our website at www.wickedgadget.com

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seriousbent
Bradford
1 review

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Review of Wicked Gadget from 13 January 2012

Phone ordered Tuesday afternoon . [I noted on FAQ page the box reading “Next Day Delivery” £4.99 – figured it would be despatched Wednesday and I’d get it Thursday. Good. There’d be someone in to sign for it.]
Order status checked online Wednesday afternoon – recorded as “New Order”
Account checked online 10.00 Thursday morning – recorded as “New Order”
Phone call to Wicked Gadget soon after. Answerphone. Nobody there.
Email from them 10.30 – “your phone has been despatched.”
Account checked online again, updated to “despatched” – No details of who with, no tracking number, no contact number. just “should be with you in the next few days”. Next few days?? what was that about next day delivery??? What am I paying £4.99 for then?!
Friday – delivery attempted. No-one was at home. Neighbour in. No attempt made to take signature from them. Card left offering delivery next day (Saturday) at additional charge of £10.00 + VAT!! Or collection from depot on isolated industrial estate 15 miles away plus lots of rigmarole with passports, utility bills etc.

So to sum up: I order a phone.
Nothing happens at all for two days for which I am charged £4.99
Result: delivery will now be on “next working day”, nearly a week after placing the order.

I rate this customer service as …… crap!

I am no longer looking forward to getting this phone….

I just hope to god I don’t have to send it back.

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Comment 3 comments on this review show all

Owner's comment
WickedGadget, 16 January 2012:
HI, I’m sorry to hear you have experienced these issues with your order. We strive to ensure a positive shopping experience for all our customers and it would seem that on this occasion our standards of service have fell below expectations. Please get in touch with us at info@wickedgadget.com with your order details so we can investigate this further for you and take any delivery issues up with our courier company. We look forward to hearing from you.
Kind regards
Wicked Gadget Customer Care
seriousbent, 18 January 2012:
The phone arrived. I have used it for two days now. Still familiarising myself with it, but it seems OK, and I am well satisfied so far.
I think you need to alter the details on your website about delivery options to exclude misleading references to “NEXT DAY DELIVERY” (which don’t say which day was the day “before” the “next” day, and thus invite a misleading impression of what you are actually offering, which certainly isn’t prompt despatch!).
Or you could always change your courier from DPD, who may be letting you down and creating a bad impression of your business more often than you imagine, to someone better – and I am going to forward you details of one to the email you give above.
Before you ask: no I have no financial interest in it, just the point of view of the average on-line customer these days, who is not always in to sign for things, and therefore expects as a minimum some flexibility around timings or rescheduling of deliveries by couriers.]
All the best
SeriousBent
Owner's comment
WickedGadget, 18 January 2012:
Hi, thanks for the feedback, we do appreciate it and will use it to improve our processes for future reference.
Kind regards
Wicked Gadget Customer Care
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Budgie2
2 reviews

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Review of Wicked Gadget from 16 June 2011
(updated on 29 November 2011 )

Brought an iPhone 3G Grade B from wicked gadget 3 weeks ago, I have to say it looks “like new” not one scratch on the back or the screen. I can tell people it’s brand new. Thank You Wicked Gadget :)

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Comment 4 comments on this review show all

Owner's comment
WickedGadget, 17 June 2011:
Hi, sometimes a faulty one may slip through, but we are here to help and more than happy to offer a replacement, please contact us. We offer a 7 day returns policy as well as a 60 day guarantee, please take advantage of it! You can contact us on 0845 505 8111.
Budgie2, 17 June 2011:
I wonder how you could not see the WI-FI wasn't working, Surely you would of checked that was working. I have wasted £177.99 on an iphone that is useless without WI-FI and now I have to pay more for a repair! And the week after I brought it the price went down to! I recieved an email from you and It said Its passed 60 days and I cant get a refund. I think I will buy my phones somewhere else in the future.
Owner's comment
WickedGadget, 17 June 2011:
Hi, I'm sorry that you feel you have not had the best level of service from us. We strive to ensure a positive shopping experience for all our customers, and 99.5% of our customers are happy with our service and the products we provide. We do fully test all our products however, we do sell hundreds of iphones every week and there may be one or two that slip through that shouldn't. We do our best to eliminate the possibility of this happening, however if it does we are more than happy to replace the item.

If the wifi wasn't working when you initially received the item we would have been more than happy to provide a repair or replacement for you. Did you contact us as soon as you realised the wifi wasn't working?

We can only provide a limited warranty with our products as they are used, which we do state on all our listings, we do our best to ensure customers are well informed. If a fault does occur outwith the warranty period, it is out of our control. If you buy a used product from any supplier we feel that our guarantee is as competitive as others on the market.
Budgie2, 17 June 2011:
Sadly I did not contact you when I got the phone. The reason is the WI-FI was coming and going just by a movement of the device. And I thought it might have been my router to start with. Now it has completly gone and this is when I realised I should have contacted you sooner. I still think that trying to say you have thousands but a few slip through is unexeptable. I think costomers should be treated the same and phones should not slip through. False advertising is going on, You dont state that a few slip through with problems on your advertising or terms and conditions. " Deemed fit for re-sale" This phone was not!
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davidjks
Solihull
1 review

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Review of Wicked Gadget from 11 September 2011

Excellent product, fast delivery and great customer service – highly recommended.

1 compliment Compliment

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elainejobson
Chichester
1 review

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Review of Wicked Gadget from 25 August 2011

Found this website via Ebay as was looking for a new iPhone due to mine being run over :( , I wasn’t insured and rung Orange with whom I have a contract and they were looking for £350.00 !! So finding this website was a real bonus.
Placed an order for a iPhone 3g at 9.30am and received a call within 15 mins to say would be with me the following day, brilliant friendly service. iPhone arrived by 9.30am following morning (Saturday too !), Was a Grade B and was in great condition, the only marks were from where it most probably had a cover on previously.
Works perfectly. Many Thanks, Would definately recommend and use again

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L Sabia B...
London
120 reviews

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Review of Wicked Gadget from 5 May 2011

I decided to buy an iPhone off of these guys on eBay and because of my bank there was a cock up on the payments system resulting in 3 payments being made. I called up and expressed my concerns and these guys couldnt do enough to help me get the problem solved.

Once solved the phone was delivered fast and in full working order as described

I cant rate these guiys highly enough and in future this is where Ill be going to buy my gear

Thanks for great service guys and best of luck in the future

Lee

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macr73
Falkirk
1 review

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Review of Wicked Gadget from 5 May 2011

Bought an Iphone 3G a couple of weeks ago. Fast delivery, good condition even though it was rated as grade C, screen was unmarked only evidence was scuffing to the back but a new cover soon sorted that. Would definately recommend.

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Comment 1 comment on this review

Owner's comment
WickedGadget, 6 May 2011:
Glad you are happy with your product and our service, we look forward to dealing with you again soon :-)
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wa69mm
1 review

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Review of Wicked Gadget from 22 April 2011

Bought a HTC Desire Z and well pleased, ordered online, came within 2 days, was exactly as described, good condition. Much cheaper than buying brand new, what more can you ask for? Customer service was good as well, was a bit wary buying online and the fact that the phones are used, but called and emailed them, and response was professional and reassuring. I have already recommended them to my friends. And the phone is great too :)

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uniqueness
1 review

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Review of Wicked Gadget from 22 April 2011

I went here to see what they had to offer after one of my mates told me to have a look. Have to say I won't be buying a brand new mobile again, this shop sells used ones at decent prices and the service is second to none. Saved me a few quid, and have a nice mobile so happy all round.

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TTLis
1 review

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Review of Wicked Gadget from 21 April 2011

Used Wicked Gadget when I was looking for an iPhone without being held to a lengthy contract!

Was really impressed with the service, quick response to all my queries and best of all my iPhone was in great condition and I didnt need to fork out loads for it!

Have recommended to all my friends, all who have gone on to make purchases.

Also bought an ipod for my god daughters birthday which she loves and now have my eye on an ipad!!

They have a facebook page where you can ask questions and see what others think - or better still just give them a call.

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