Specsavers

I had amazing service at this store, get my contact lenses on line but woke up yesterday with a really sore red eye.  Wasn't sure what to do so went in to get some advice and they rushed ,e in there and then, without even having an appointment! The lady optician told me I had an ulcer in my eye and gave me a referral letter to go to the hospital.  Thanks to them for their amazing service would defiantly recommend this store to anyone.

I don’t know about other Specsavers branches, but this one is really bad. It’s completely overcrowded, and even if you have an appointment you need to wait at least 30 minutes until you are being served. The staff is friendly but completely overworked — I would not trust the judgement of an optician that is trying to rush through the tests because he/she is worried about a long queue of customers waiting in front of the door.

Booking appointments is a nightmare. Simple things like getting contact lenses can stretch over weeks because they don’t have them in stock, they don’t have any slots for appointments etc.

My advise is to go to some other optician. The prices are slightly higher, but it seems a worthwhile investment.

This branch of specsavers gives the whole chain a bad name, as far as I'm concerned. I used them to try and get a new pair of glasses, but despite asking several times, they failed to order the frames I wanted - although assured me each time I visited that it would have been done, just not yet.

But as if staff being rude and unhelpful to customers isn't enough, it turns out that they're just as bad when dealing with specsavers headquarters. I was informed that after my last contact lense order, it took headquarters 10 days to get someone at this branch to answer a telephone call. Well, they've definitely lost my confidence, and I certainley won't be visiting them again.