Yes. The flavour, true. It doesn’t take you back in time to good customer service though. Really bad but typical for the ‘berlin average’. No surprises there. I would think a restaurant with higher visage and dedicated to higher culinary standards, would also supply equivalent customer service. However, what I found were two overworked female staffers, and a reservation that wasn’t honoured, for the most ridiculous of reasons.
9 reviews of Sauvage in English
The food was good. All the reviews about the quality of the food are accurate. I don't think I can add anything more here which would help describe the food. It's pricey considering the poor customer service. But then again, one must consider the whole area is the backwaters of customer service-ville. Trying to keep the two separate, the food and customer service, is difficult because, when one goes to a restaurant, they expect and should expect, to be treated as a guest, and this affects the digestion quality of the meal. Good food + poor service = poor experience.
The real rub, augmenting Qype user Joizee_HH mention that "most tables were taken" - without a reservation, is when reservations are made at a premium restaurant - premium by local standards - they must be kept. Clients sitting out in the cold for no good reason is not okay.
Now, it is the manager/owners job to make sure the place is properly staffed - if it's not, it's not the staff which should suffer the client's difficulties. Knowing management/owners read these reviews, you've basically got to train your staff better on basic customer service skills, setting priorities, that kind of thing. They were doing the best they *knew* how, but frankly, they don't know a whole lot, and it was clear it was not their core responsibility or fault.
Make your clients feel they came out to something really special, when they are dropping their entire paycheck on a meal for a once-a-month or once-a-quarter choice of restaurant to eat-out at, and you'll get 5 stars. The bar is VERY LOW for the local area (berlin), so you _do not have to try hard_ to get this right. All the best - but I will not be spending my hard-earned cash at Sauvage again. I can make equally-good food easily. It was more of the experience I was after, and that overall, was disappointing.
Zum Essen: 5 Sterne! Habe in Deutschland noch kein so leckeres Stück biodynamisches und artiges Fleisch bekommen. Auf den Punkt "medium rare" gegart versteht sich. Apropos verstehen... das hat problemlos geklappt.. auf Deutsch oder auf Englisch, überhaupt kein Problem. Hätte mich gerne auch auf französich mit der charmanten Bedienung deren Namen ich leider nicht erfragt habe unterhalten... aber mit "Je suis Monique Leroque" kam ich bei Ihr nicht weiter.
Um mal mit einem Paleo Vorurteil aufzuräumen: neben dem Fleisch welches man sich nicht jeden Tag gönnen muss gibt es auch im Sauvage sehr guten Salat und Gemüse. Ihren Salat hatte meine Kleine in Rekordzeit verputzt und sich dann reiflich überlegt ob es lieber Kokos-Carob-Mandelkekse, Crepes oder Eiscreme zum Nachtisch gibt. Hier würde manch einer einen Stern abziehen... ich würde lieber einen dazu geben: die Eiscreme war leider nicht gelungen, weil ein Rohstoff nicht zu beschaffen war an diesem Abend.
Für mich zeugt dies von ehrlicher Frische.
Das bischen Luft nach oben habe ich gelassen, weil ich mir sicher bin, dass das Duo der Paleo Liebhaber (Danke, bitte keine Bilder!) bis zu meinem nächsten Besuch vom Ende der Welt sicher noch besser kochen gelernt hat, noch mehr solch schmackhafter Zutaten aufgetan hat und wohlmöglich noch meine Erwartunshaltung übertreffen wird.
Besonders möchte ich die offene und hilfreiche Art, die man gut aus der Paleo Community kennt auch hier hervorheben. Auf die Nachfrage nach Tips und Kniffen der Mandelkäse Zubereitung (der hat mich echt umgehauen... meine Tochter weniger ;) hat man bereitwillig Antwort gegeben.
Wir kommen wieder, leider müssen wir noch ein bischen sparen... nicht um das Essen zu bezahlen, sondern das Flugticket vom Ende der Welt!
Nochmal Danke und einen lieben Gruß nach Neukölln. Think Food.
Restaurant ‘Sauvage’ takes you back in time, bringing you the long forgotten, extraordinary taste of the Prehistoric Kitchen. Our menu is 100% homemade, grain-,gluten- and sugarfree and includes regional, organic products. All animal products are wild, grassfed or organic. We welcome you for a long dinner, or for tapas and a glass of our organic wines.
Entdecken Sie der zauberhaften Geschmack der Prehistorische Küche! Der Wöchentlich wechselnde Abendkarte bietet überraschende Gerichte. Alles wird hausgemacht mit verwendung von regionale Naturprodukte, Wildgewachsenes und Bio produkte. Wir kochen 100% getreidefrei und zuckerfrei. Alle Tierische produkte von Wild, Grassfutterung oder Bio Zucht. Einzigartiges interieur und sehr gute Öko-Weine.
Comment 1 comment on this review
selfcare, 7 October 2012:
Just spent a sumptuous evening at Sauvage. We are a couple with a three year old. From the moment we entered, we were made feel welcome en famille.
One portion of Antipasti was for the three of us a perfect starter. New tastes to the pallet, red cabbage and apple(possibly?) with a lavender flavour, some kind of amazing herb pesto, a pine kernel yummy fruity dish, baked garlic, raw meat soaking in an oily sauce(I didn’t try this as I was taking the vegetarian option but man and daughter said it was so gooood) and a most delicious grain-free bread..how do they make it? I was told vegetable puree and ground sesame seeds …next came the mains, the man chose a steak with mashed parsnip, and salad leaves. He said the almost raw meat was as tender as a fish..and absolutely succulent, so much so that he asked the waitress where they sourced their beef..organic of course.
I had pumpkin, unusually tasty salad leaves(with mint and herbs) , grated carrot salad, some kind of vegetarian burger, I have no idea what it was made out of but tasted nutty with mushrooms inside and also on the top of the pumpkin..I ate very slowly so it wouldn’t end too soon.
For dessert, we had the pear crumble, again sharing one portion which was perfectly ‘wild’ as described, not sugary(they don’t use sugar) but just the right amount of sweet(honey) with a yoghurt dressing. It tasted like an afternoon in the countryside at Little Red Riding Hood’s granny’s house in the woods.
We had a large glass of red wine each, one unusual tasting dry Italian for me and a full bodied glass of house for the man…can’t remember their names but we were both pleased.
Oh and the waitress, who seemed Italian gave the place a friendly cozy welcoming charm while the waiter/owner? guy, who looks not unlike Prince, seemed to work in the kitchen, in the bar, being the waiter, bringing people to their tables and even held a customers baby for five minutes as he busied about. This place is overflowing with warmth and charm.
Well well well..it feels my dining-out dreams have come true, a gluten free organic everything so tasty and delicious restaurant…well almost..it is not cheap by Berlin standards(but very cheap for most European cities), so we couldn’t afford this every weekend as much as I would love to..but we will return ASAP.
My wife and I visited here to try it out, since we read about it in a news article. When we arrived we were a little surprised that the place was empty. Little did we know that we were just too early. By the time we had our main dish they had to turn people away because the place was packed. It is a quaint place that at first seems pretty unremarkable, but again the place surprises you with the ambiance and the excellent background music (Edith Piaf…lovely!)
So what about the service? True it took a while to get our order in…but once again this was totally overshadowed by the meals themselves. We had a choice of two appetizers (Here is a tip, try the antipasti. It is a mix of VERY delicious veggies, breads, dips etc. The main course (a steak for me by the way, and chicken for my wife) left us speechless. It was THE tastiest food we have had in Berlin. Hands down! It is awesome to have food that is good for you and tastes great. Sucks that SOME people think so much of themselves that they feel the need to criticize down to the bone. At the end of the day, the fact is this place is well worth a visit and well worth waiting a bit for the food. If you want tons of variety and immediate service, take your ass to McDonald’s.
Don’t get me wrong. I love the concept behind this place. I eat fairly strict Paleo and this is one of the places I can easily order almost everything from the menu. So, what went wrong. Well here’s a list of things I found lacking:
-service is horrible. We were there when most tables were taken and there was one guy doing all the service. He was trying his best but it took forever to take our order, bring our drinks and so forth. Unacceptable, especially if your place is booming.
-the menu is very limited. I know you can’t have tons of stuff if you regularly update it but come on….this is a Paleo place…..have a steak on the menu at least. I like creative cooking but sometimes I want a great steak with vegetables or something along those lines. Show me that you can cook and make the simple, basic stuff spectacular because you focus on Paleo.
-the wine list is odd. We weren’t impressed with the wines we tried.
-the pricing for dishes is odd. Two completely different dishes have pricing which seems pulled from the hip. Not really cheap nor expensive but odd pricing.
-fairly boring room. They could have easily done a bit more “design” and make it memorable. Don’t make the place a cave or anything like that but put a bit more effort into it.
-the tables outside are nice but invest some money and get quality stuff. Somewhat flimsy in my opinion.
Now, for the positive. I like Paleo and if you do too, definitely try this place out. It is worth it just to finally see places focused on Paleo. I foresee some more places doing something similar in the future. Hopefully competition will force Sauvage to up their game.
kolnoelee, 5 August 2011:
I have known ‘Sauvage’ from the start a few months ago. I travel a lot between France and Berlin and since the opening I have eaten in this place several times. So I had the opportunity to learn to know the two entousiastic boys behind this paleo concept.I find the food is so tastefull that I have been starting myself, to cook on the Paleo way !
Their whole concern is to bring real healthy, tastefull and biological food on the tables of their clients and besides they bring it with a very nice presentation and for really low prices.
So , I am shocked about the negative comment that you are giving in this mail. You are criticking the food, wich for me is always been excellent, then the service which is to me very kindfull, then the menu : while they are presenting every week new dishes and also the room which is to me really cosy and warm, even the terrace that is not ‘Design’ enough…
I should advise you some place with ambitions of a ‘Michelin Star’ with a cool Design interior, with a waiter behind each chair, but then, don’t fear the price for it !!
Joizee_HH, 8 August 2011:
First off, you have one review on Qype, of Sauvage. Zero credibility my friend. But for what it’ worth, I’ll respond nevertheless. I didn’t give them one star, I gave them three. Further, I critiqued what I disliked….my opinion, not yours. No one is perfect and if these guys can’t take criticism (or may this account be one from the owners?) then they can piss off. I’m glad someone is doing the Paleo-thing as a restaurant. Yet, it’s still a restaurant which earns their keep by serving me, for which I pay. Therefore, if I have an opinion, I will share it, even if it includes constructive criticism. Further, they have done a lot right and should be more than happy to receive feedback as to what could be done better. I’ve already sent a couple people their way to try out the food and check out the restaurant. They could hardly ask for more from me as a previous guest. Therefore, whoever you are, think twice before writing something foolish, which only stinks of trying to juice reviews.
borisleitepoo, 8 August 2011:
Ok, here’s a reply from one of the owners then :) previous was not. My opinion: no need for annoyment here. Everyone has a right to an opinion, no matter if you have one review or 500. Thanks both of you for your feedback. we know we lack a few things, but give us a break. We opened just a little more than two months ago, with no budget what so ever. We work our asses off. We are doing our best to improve things, but it takes some time and it takes a lot of money. Meanwhile we try to give the best quality for a more than fair price. When you’re eating homemade confit of grassfed filet mignon for a mere 14€, than i hope you can forgive us the cheap ikea terrace furniture. One tip though: on our facebook page we post the weekly menu: we do serve steak once in a while, so check our postings there once in a while and hopefully we’ll be able to meet your expectations a little better next time. all the best and thanks a lot to send some people our way, Boris & Rod
Joizee_HH, 8 August 2011:
Boris & Rod, so glad you commented. I totally understand the place is new and I am glad to see you are improving things. Keep it up. I’ll be back and will continue to speak highly of your ambitions to establish Paleo food in the Berlin scene. Will definitely check out Facebook updates to the menu. Unfortunately was only able to come eat at your place once so far, so only had the opportunity to choose from the menu available that day. Just wanted to clarify one thing. 3 stars on Qype is not a “bad rating”. There is always room for improvement and that is why people either continue to return to an establishment or not. I simply reacted to the previous commentary negatively because I can’t stand when people feel that you can either give 5 stars or 1 star on Qype. 5 stars should be absolutely exemplary and 1 star should mean a place is downright horrible. Unfortunately Qype tends to only reflect ecstatic cheerleading or bashing and very little in between. I’ve been around long enough on this platform to see it degrade to purely biased reviews. I try to be fair to everyone I rate and give both positive and negative criticism. Ultimately, that is the point of this platform and helps people choose where they ultimately end up going.
I went there for the first time last week… First of all, I’m not vegan, and I’m not so fond of all this self-called bio-vegan-whatever restaurants… but after being in Sauvage, I have to re-think my bitching habits towards this….
The food was amazingly tasty, you can see how much love this guys put into the food, every bit had thousand differents flavors, textures, a wide range of emotions in every bit… also the quality of the ingredients are top of the line, I don’t know how this guys do to keep the price range so low regarding the quality of the food. I was so sad when I was finishing my dish….
Now the attention. Beautiful… They are really nice and they treat you like if they were close friends to you, that’s way different to what I’m used to see here in Berlin, they make you feel you are in a warmer country… After eating there, I remember me and my girlfriend stayed for at least one and a half hour more, enjoying the music, the mood, the ambient. Having a nice talk with a great wine and the satisfaction of knowing you just made something really good for yourself…
Although this place is new, it’s always full, so I truly recommend to give them a call and make a reservation to ensure you got a table…
Another thing. They change the menu on a daily basis, so you can’t get bored.
I've visited this place several times now and every time they surprise me with their meals. They are very creative, it always tastes wonderful and it looks great.
Besides that, I like the atmosphere of this little restaurant. The music in the background, the way the place is decorated, the small terrace outside.. it all fits perfectly together.
I can't wait to go there again!
We went to this restaurant after a tip from a friend. At first we had our doubts, because we're non-vegans and not really in to 'the organic scene', but we had the best meal in a very long time at Sauvage. The service was great, the owners very friendly and the restaurant is small but lovely decorated. The only thing is the 10 min walk from the subway to the restaurant, but for that chocolat pie.... I can walk from Amsterdam to Berlin.
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