10 reviews of Dove Davies & Partners in English
Great experience with Dove Davies over the last year in renting out my flat in Edinburgh. Very professional, extremely knowledgable about the local market, and great service. Will continue to use long into the future!
I have to say that we have had an excellent service from Fraser and his team, they dealt with our property with the minimum of fuss and as a landlord knowing our property is in safe hands makes it so much more reassuring. There are many unprofessional and unhelpful agents our there, Dove Davies are not one of them!
Very professional agency, handymen coming after two-three days, excellent manners and quick return of the deposit.
If I had read the other reviews before my tenancy I would have never rented my flat from them, at it would have been a shame.
I'm happy and would recommend this agency.
We have let our flat in Edinburgh through Dove Davies for the last ten years and have found the firm to be courteous,helpful,efficient and professional.
They have inspected the flat regularly , any repairs that have cropped up have been dealt with quickly and well and on the times we have visited the flat we have found it in good order.
They have provided good advice when asked and have been willing to listen to and take on board any concerns we have had.
I have no hesitation in recommending them.
Summary: Having been renting for 7 years - this company is by far the most unprofessional and rudest letting agency I have been with. I recommend every tenant and landlord to stay away from Dove Davies!
As a tenant with Dove Davies, I can wholly agree with the negative feedback mentioned by the other reviewers: They promise one thing on the telephone and send something else by post i.e. I was told that a contract extension of 12 months would be possible - what do I get - a notice for repossession and a 6 month lease - 1.5 months later (the contract arrived at the end of the first month's new lease + a notice for repossession).
Second example: The other day, they sent out an email to all of their tenants with all the tenants email addresses visible. It was interesting to see how many people I knew where on their roster, however, I would not consider this as a professional interpretation of the data protection act.
These are only the latest events - things were much much worse when moving into the property. In general, nothing happens after the first contact attempt. Sending emails is useless, staff replies but one gets the impression they just read half of the email - in general: Extremely bad customer service.
Not only is this agency rude and poor communicators to tenants but also to landlords. They would take fees off the income with no warning which meant income did not always cover mortgage and budgeting was impossible. They claimed to be experts in areas they had no idea about and cause me stress on a monthly basis. I agree with other reviews that departments did not know what the other was doing. Also staff were offensive to my tenants and lied to me about what they had said.
Agreed, definitely would not recommend. Staff are all smiles and pleasantries while you sign up with them, as soon as you’re theirs it all goes downhill. Expect expensive and shoddy repair jobs, lack of communication and general disinterest in sorting out any problems.
What a useless company! If you absolutely MUST get a letting agent involved in the process of finding a home…. would not recommend this lot! Departments don’t talk to each other, they have NO CLUE of how to actually take the stress out of renting, instead adding to it at every turn! Staff are for the most part rude, tho you mite get lucky and speak to one of the 2 or 3 who actually have a clue. BE WARNED!
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