Acton, London
Star distribution
105 reviews
63 Jeddo Road, Unit 53, London W12 9EE
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Southfield Road, London W4 1AA
“Man with Van London Service is a removal company based in London offering a range of removal, relocation and logistic solutions. We pride ourselves on offering a reliable and punctual man with a van removal services in London & across the UK. Our...” more...
A
while back I had a bad accident which left me with a permanent limp.
Whilst it doesn’t really interfere with my daily duties, it
certainly becomes an issue when it comes to moving. Lifting heavy
boxes is a huge challenge for me and it can get me down quite a bit,
making me not want to move. However, Handy Moves was very
understanding when I told them about my situation. On the day of
moving, the removal men wouldn’t let me lift one thing. They did it
all and they didn’t seem to mind one bit. I can’t say how happy I
am to have found such an amazing company. So many thanks!
Comment 1 comment on this review
Dear L-Hoover,
We highly appreciate your positive feedback. Providing our customers with flawless and reliable service is our main purpose. The fact that you are happy with our assistance makes us really proud. Thank you for choosing our company. We are looking forward to hearing from you again.
Best Regards
Handy Moves Team!
Comment 3 comments on this review show all
Dear Ninp,
Your honest feedback is highly appreciated. We realise that when it comes to their personal property, people tend to require extra attention and require a flawless service. Therefore we completely understand your disappointment in our services. We’ll bare your remarks in min in order not to repeat the same mistakes and errors in the future. Please, remeber that we do aim to provide our customers with high quality services and never tolerate compromises in regards to customers’ comfort and satisfaction.
We will investigate the case further and make sure that we eliminate all of the factors, which could possibly lead to the same negative outcome in future.
Your opinion is always valued! Thank you for helping us to improve the quality of our services.
Best Regards Handy Moves Team!
Same generic answer without compensating or addressing the issue head on. I won’t be using your service in the future, therefore what you do to “eliminate” the problem from happening in the future doesn’t compensate for the damage and money you’ve caused and taken. Why haven’t you address my official complaints? But have the time to type out generic responses to reviews? Shows how unprofessional your company really is if I can only gain a response through review websites.
Dear Ninp,
We apologize once again for what has happened. We will improve our service and fix this problem.
However, have in mind that we will respond to your emails as it is part of our company policy, though in some case it can take more time than usual.
Moreover, we feel obligated to respond here as well, so that you know your feedback is valued and taken into consideration.
Best Regards,
Handy Moves Team
Comment 1 comment on this review
Dear Kolaest18,
Thank you for your honest and outright response. We sincerely apologize for any inconvenience caused. As being a customer focused company, we take into consideration every detail of our customer complaints. Rest assured that your remarks and criticism will be treated seriously so that we can be sure that such problems do not occur again. In order to improve the quality of our services, we will focus on any evident problems that may lie within our team. We are open to any type of criticism, suggestions and comments of any kind that could possibly contribute to improving our services. Once again we would like to apologize for the inconvenience!
Your honest feedback is much appreciated!
Best Regards Handy Moves Team!
If you are looking for a removals company that will give you the option to do things your way and at your time and when you want to then I would recommend that you choose Handy Moves. I have used them for my house move but I know other people who have used their services for business relocations and one thing we can agree on is that both my friends and I are really happy with what we have seen from this company. They made my removal really simple. I was dreading the relocation process because I had heard it could be really long-winded but this one wasn’t.
Comment 1 comment on this review
Dear Mark-Herbert,
Thank you for taking the time to share your experience with us. We continuously strive to gain our customers’ confidence in our company and provide them with professional and high quality services. Therefore your words are of great importance to us. Please do contact us with any inquiries regarding any of our removals services that you might require in the future.
Kind Regards!
I hired this company after hearing good reviews about them and
although I was unsure, because this was the first relocation that I
had ever done myself, I decided to choose Handy Moves to handle my
removal tasks and I am really glad that I did. Whoever said moving is
a lot of bother and nothing but trouble should hire this company
because I am sure that you will not be able to find any faults with
their staff or services. I have only relocated once and this was the
first move but if every relocation was like this one then I would be
more adventurous and could easily do it all again.
Comment 1 comment on this review
Dear Samantha-Stone,
Thank you for your kind and positive words. Providing our customers with high quality services is our main goal. Your opinion and feedback always matters to us and therefore your feedback is much appreciated. Feel free to contact us at anytime should you need help with your household or office removals in the future. We will do our best to exceed your expectations!
Kind Regards!
Handy Moves Team
Fantastic team work and really high quality relocation services. I had a lot on my plate when I decided to hire Handy Moves to undertake my relocation to my new property and they were like gold! Forget the hassles or moving house, because this team work wonders and are exactly what they say they are. They are professional, skilled and friendly. Not only did they do the job they said that they would, they were also friendly which made me feel comfortable about contacting them and asking for advice. I can’t say that I have had a bad relocation experience in the past but this company definitely were the icing on the cake! Well done! I will keep hold of your contact details!
Comment 1 comment on this review
Dear HarrisLilly
Thank you for your kind words. Keeping our customers satisfied is our main priority. Therefore your positive opinions are always gratefully accepted. We thank you for choosing our company and are looking forward to working with you again!
Best Regards!
Comment 1 comment on this review
Dear DeborahG23,
Thank you for your kind and warm response. Your opinion is of great importance to us and we are happy to hear that we did not let you down. Any positive response from our customers is always a major stimulus for us and we value it highly.
Best Regards!
Handy Moves Team
DO NOT USE these dishonest rip-off merchants!
We were quoted a fee of about £700 and told it would take 5 hours to pack and four to move. We accepted that this can change, that the quote cant be 100% accurate and the time could overrun but these amateurs took the biscuit.
Firstly they sent one less packer than promised (2 instead of 3). They came the day before and were supposed to get it done in four hours. They were half a day late arriving and were rude and dismissive when explaining the reasons. Then they stayed an hour less than agreed, clocking off precisely at 5.30pm.
The next day, it took them another five hours, on top of the three the previous day to finish packing, so in total it took about eight hours to pack instead of four.
When they finally got the vans packed, they took ages to arrive at the property, even stopping for a dinner break on the way!
By the time they arrived it was about 5pm (it shouldve been the morning) and it took them another four hours to unload.
When they had finally finished, they called the office who quickly priced up an inaccurate and vastly over priced quote AND the four delivery men demanded cash up front. Instead of £700 agreed they wanted £1700 - IN CASH!
We refused to pay, demanding to see an itemised invoice first. They sent one but as well as them refusing to to acknowledge all their mistakes, they had added several other costs that we hadnt even incurred.
Then they sent several emails threatening to sue us instead of calling to discuss the matter on the phone.
Eventually, and with huge reluctance we settled at just under £1300 because we wanted them off our backs.
To top things off they scuffed the wall leading up the stairs in several places and after putting our wardrobe back together it no longer opens properly.
These people are unprofessional, dishonest bully boys and the worst company my wife and I have ever dealt with. It really soured the excitement around moving into our family home.
Comment 2 comments on this review
Dear bennybopper,
We are utterly sorry to hear you had such a bad experience with our company. Please, accept our sincere apology as we strive to make our customers as satisfied with our services as possible. As being a customer focused company, we take into consideration every detail of our customer complaints.
Your remarks and criticism will be treated seriously so that we can be sure that such problems do not occur again.We will take a note in all the areas you stated we lacked the professionalism we usually show. In order to improve the quality of our services, we will focus on any evident problems that may lie within our team. We will investigate what lead to the confusion in sending not the right amount of men as well as the quote misunderstanding.
However, we do hope you will reconsider using our services again so that we can demonstrate our improved and professional abilities. Rest assured that we will do our best in order to avoid making the same mistakes in the future. Once again thank you for your honesty!
Best Regards,
Handy Moves Team
You have ignored a lot people’s complaints as well as mine and apologising isn’t going to fix the problem on the customers side, nor will it compensate for the money lost! My review as above and others who are experiencing the same. Clearly your service has only gotten worse.
This team were just excellent! I have used removal companies in the past for my home relocations but none have been as good as this one. Handy Moves were fair, considerate and super reliable. I will not think about choosing another company again in the future if I decide to move because I know which company I will be choosing from now on! I move a lot with work and it really does make it so much easier when you have a reliable removals team behind you just to make the process less stressful and more comfortable. I am now happily living in my new home, I start my new job next week and I am pleased to say that I didn’t experience any problems when working with Handy Moves!
Comment 1 comment on this review
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We continuously strive to gain our customers’ confidence in our company and provide them with professional and high quality services. Therefore your words are of great importance to us. Please do contact us with any inquiries regarding any of our removals services that you might require in the future.
Kind Regards
Handy Moves
Comment 1 comment on this review
Dear GIN0808,
Thank you for your honest and outright response. We sincerely apologise for any inconvenience caused. As being a customer focused company, we take into consideration every detail of our customer complaints. We will further investigate your situation in order to avoid possible disappointments in future. It would be of help if you could provide us with job. ref. for the purposes of the investigation process. We ensure you that we will try to eliminate any possible factors that could be a possible reason for the unpleasant situation that you have experienced. Thank you for helping us to improve our services!
Kind Regards,
Handy Moves Team
I have been doing sustained research on my move from London to Coventry, West Midlands. I have contacted several moving companies and none of them replied, except Handy Moves. The girl from their customer support was very nice and helpful. I gave them my inventory list and booked their service.
Their moving crew was also very polite and hard working. When they arrived at my house they were very well equipped. I had a lot of belongings to be packed, including two very large sofas to move from the second floor. The movers informed me that they weren't able to move the sofas and the only way they would do that was if the arms of the sofas come off. I was absolutely disagreeable with them, because I remember the first time I bought these sofas and they were taken up to the second floor without any of the arms coming off. I could see it was a bit difficult for them to move the furniture and it took the guys a bit more time until they got the job done.
When they delivered my two sofas at the new house I saw that one of the sofas had a scratch from my walls. It came off easily, but I was very angry when I saw it. However, they didn't seem to think it was their fault but offered to help and clean it.
Overall I am glad that the communication with their office was good and that I could reach them whenever I needed them.
Comment 1 comment on this review
Dear Lewis-Smith,
Thank you for your honest feedback. We realise that when it comes to their personal property, people tend to require extra attention and require a flawless service. Therefore we completely understand your disappointment in our services. We’ll bare your remarks in min in order not to repeat the same mistakes and errors in the future. Please, remember that we do aim to provide our customers with high quality services and never tolerate compromises in regards to customers’ comfort and satisfaction.
We hope that your overall experience with our company was good and we will do our best to exceed your expectations next time you choose our company.
Your opinion is always valued! Thank you for helping us to improve the quality of our services.
Best Regards,
Handy Moves Team
I had to move from my old studio to a new 1-bedroom flat in Stratford. It was a very difficult time to leave the place I was living in for the past 5 years. I have moved a couple of times over the years and I used to do it all by myself. This time I decided to give Handy Moves a try based on friend recommendation and because I was busy as hell. They were pretty honest about how much the moving process would cost me. Their representative explained to me the whole process, gave me very useful tips and estimated the time it would take.
Three guys showed up on time for my move and they dismantled and packed all pieces of furniture I had. Unfortunately during the move I received a call from the office that they needed me there so I asked the guys to hurry up and finish as soon as possible. I usually try to organize everything, but this time I wasn't able to do that, because I didn't have the time. I even started to pack and wrap some of my items alongside them so we could finish earlier.
They couldn't finish much earlier than I thought. They delivered everything and I just wanted them to unload and leave the boxes in my living room. I didn't have the time to check if everything was there, but a few days later I did it and all of my items were with me. All in all, it was a very successful move.
Comment 1 comment on this review
Dear Samuel Patel,
Thank you for taking time to share your experience with us. As we deal with such a high volume of removals and customers everyday any feedback is much appreciated and we always try to do our best to make sure that even smallest problems do not rise within our company. What matters most to us is keeping our customers satisfied. Therefore we will take all of the necessary measures in order to improve the quality of our services to exceed all of your expectations next time you require our removal services.
Kind Regards, Handy Moves!
Comment Be the first to comment on this review for Handy Moves
I
just want to share my positive experience with the team of Handy Moves. They wrapped all of my stuff and even double wrapped some
of my most valuable items. They seemed very knowledgeable about what
they were doing. I think they did pretty great job!
Comment Be the first to comment on this review for Handy Moves
I
used Handy Moves for my office removal last week and they did an
excellent job for me. The communication before, during and after the
moving process were great. I have already recommended your services
to a friend of mine. I am positive he will be as pleased with your services as I was. I had included the packing as well and I am glad I did that as I doubt I could make it on my own as I am not as handy as your removal team.
Comment 1 comment on this review
Dear Leah Evans,
Your positive feedback is much appreciated! Your opinions give us good reason to continue in maintaining our high level of professionalism. It is really important to hear your honest feelings regarding our services and the fact you are happy and pleased with the outcome makes us very happy indeed. Thank you once again!
Comment 1 comment on this review
Dear Mrs. Bec,
Your honest feedback is much appreciated! We completely understand the reasons for why you are disappointed with our services. On some rare occasions, the professional removals standards provided by our team do not match the expectations of some of our customers. We apologise for the negative experiences in which you’ve mentioned and would like to make sure that this does not happen again. As customer satisfaction is something that all of our team rate highly, we assure you that we’ll take serious measures in order to resolve any problems within our company. Furthermore, additional training will be carried out: both for our customers service department and removals team with special attention to packing. Rest assured that adequate measures will be taken in order to prevent similar situations occurring in the future. We welcome any suggestions and recommendations which could make our services more proficient and efficient and we are really glad that by giving your personal experience we can see our flaws and work on them! We are looking forward to hearing from you!
Best Regards, Handy Moves
I have moved many times, but several weeks ago was the first time I have used a removal company. It was a great experience for me and most important – they kept me from having to do all the work myself. Thank you very much Handy Moves for the help, it’s very much appreciated!
Comment 1 comment on this review
Dear Finn Thomas,
Thank you for your kind words. Keeping our customers satisfied is our main priority. Therefore your positive opinions are always gratefully accepted. We are glad you appreciate the benefit of using a removal company. We thank you for choosing our company and are looking forward to working with you again! Best Regards!
Handy Moves.
I really appreciate the help I received from Handy Moves. They arrived a few minutes earlier than expected and finished faster than the estimated time. The removal crew were friendly and efficient. I would recommend them to all of my friends and family.
Comment Be the first to comment on this review for Handy Moves
Comment 1 comment on this review
Dear Kim Elliot,
Thank you for your honest feedback. Rest assured that your case has already been taken in to serious consideration. We will investigate the situation further in order to find the reasons that may have caused the issues in which you mentioned. Please, accept our sincere apologies for the inconveniences caused. We understand and respect your feelings, we just ask you to have in mind that sometimes working with people there can be some complications. Please bare in mind that we always try to maintain the happiness of our clients at all time and regret the fact that you haven’t had a positive experience with us. We hope you will understand our situation and let us work on these issues so that these problems don’t occur again. Keeping our customers and satisfied and providing them with excellent quality services is our company’s main goal. We hope that this issue will not put you off using our services again as we will definitely work on the pointed flaws to meet the expectations of our clients.
Best Regards, Handy Moves.
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Comment 1 comment on this review
Dear Abimiddleton,
Thank you for your kind and positive words. Providing our customers with high quality services is our main goal. Your opinion and feedback always matters to us and therefore your feedback is much appreciated. Feel free to contact us at anytime should you need help with your household or office removals in the future. We will do our best to exceed your expectations!
Kind Regards!
Handy Moves Team