Did you get ypur pics???
Glow Studios
Birmingham
- Address:
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13A Cannon Street, Birmingham, West Midlands B2 5EN
- Contact us:
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08450 096600
Contact via email
Glow Studios
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| User's info |
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apt 25 city point, 1 solly st, Sheffield, South Yorkshire s14bp
French modern close-up Magician to hire for weddings, private and corporate events. Check out my videos at http://www.bzmagic.co.uk/videos_magic_trick Unique routines, expert in cardistry and coin magic. 15 years of performing experience.
27 reviews of Glow Studios in English
makeup was really good and so was hair. The photographer gave excellent direction so there was no need to worry about the style of pose you were going to do.
we have a free print which we could either upgrade to disc using the £25 deposit we paid or wait 6-8 weeks for it to be printed, we felt there was no hard sell and although yes a bit pricey they did us a deal and we had 14 photos for £125 so total cost of the day £135 for two people.
we arrived at 12:10 and was finished by 3pm.
really good girly afternoon out, we kept on our make up and left our hair in style and stayed out for the evening in Birmingham.
Arriving at Glow Studios we were not offered "free bubbly" as they said, the make up artists and hair dressers were really good, friendly and gave us a good experience. However, when we had our photoshoot, the photographer said she hadn't done couples for a while and didn't really know what to do. It was fun and enjoyable but it coud have been better, the poses were repetitive and quite boring.
We had a quick 5 minute viewing of all of our images, there were only about 10 we like out of the 53 so it was a bit disappointing, some pictures had flash covering our faces etc. The images were quite pricey too.
After getting our free image we were reassured that the £50 deposit they took from us will be returned within 30. It has now been 5 and a half weeks and we are still waiting. I have contacted them by email three times and they have failed to reply. When we phoned up they said they would get back in contact withing 2 days, they failed to do so. When I phoned them again they said phone back on Monday as they were not available to talk, it was still two hours until closing time so this was disappointing. I am still waiting to hear from them and to get my deposit back.
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The photo shoot was enjoyable, i was put at ease quickly and at the end i did actually feel like a star and my friend had a similar experience. I had four different outfits including underwear which I was more comfortable with than I thought lol.
After the shoot we viewed our images. The lady showing us the images was very good and she showed us different options to buy the pictures and we selected a cd package we could afford and despite wanting to buy more I did not feel under pressure to do so.
We both love our pictures as do our friends and family. I would certainly recommend these guys to anyone wanting a real girly day out and wanting a real me day.
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When it came to viewing it was amazing to see the special effects that had been done on us both and it was quite emotional seeing mum looking so good. They have different packages available while they are not cheap i would say that they are worth it as they are a memory for us of an truly great day. We chose a CD package but they printed our prints to take home as well.
Thanks again, my friends are already booking in after seeing my pictures x
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I was a bit nervous about going to Glow Studios because I have suffered from severe acne all of my life and hate having my picture taken and when I do have it taken it has to go through about five hours photoshop before I am even happy to put it on my Facebook. I was given a voucher from my friend for my birthday via one of the daily deals websites and it included a makeup lesson so I thought why not? I got there feeling very self-conscious and very unsure of myself. I told the consultant exactly how I felt and she was great about it. She told me that they had lots of different tricks to make my condition look ok in the pictures and as well as that they do a service where they airbrush the shots.
I had my hair done first and was very happy with that. My hair is long and in very good condition and I was very happy that they styled it nicely and did not cover it in product that can often make your hair look very dull. I was incredibly impressed with the makeup lady who started off by telling me how to look after my skin in a way that would help my condition and she recommended some great products to me that have really helped a lot so that has given me even more confidence in the company since I left. She did such a great job of my makeup and the consultant was right, the shots hardly showed any of my spots up. I learned such a lot about using makeup to disguise my spots, there was one shot that was really great but the light did show up my skin so I had that one touched up but the rest were fine and that shows how talented both the makeup artists and the photographer were. The shots are not cheap at Glow Studios but if you are like me and all you have ever wanted is to look good in pictures then this is well worth the money.
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We chose our 4 "free' prints and I decided to order a canvas of my daughter for my Dad, who has cancer and not long to live, as a Christmas gift. I also ordered a disc which was burnt off there and then. THe whole amount came to £202 which I paid for on the day and was assured the canvas would arrive in time for Christmas along with the 4 prints and 2 make-up kits.
The images and canvas did indeed NOT arrive by Christmas and had not arrived by mid-January. I contacted the "booking-line' and left messages and also left emails on the "info" email. Eventually I was contacted by someone from Glow Studios and they informed me that the disc my image was on had crashed and could I email the images I wanted to them as luckily I had purchased a disc with all the images on. The girl who was dealing with my complaint was helpful and suggested she would open the studio on her day off to print off my images as they now had a printer in the studio. She then contacted me to explain that the emailed images were not clear enough and could I possibly bring the disc into the studio so she could print the images off. She offered us 4 extra images as compensation. It as difficult for me to travel into the studio as there was heavy snow one suggested day and another day I had a child off sick from school, however I did eventually get the disc in and the images were printed off there and then. The quality of the images wasn't brilliant but did the job. I was assured my canvas would arrive by the Tuesday, along with the 2 make-up kits. However by the Wednesday the canvas had not arrived I was beginning to become extremely angry and suspicious of this company, especially after reading previous reviews on this site. I decided that if I did not receive my canvas by the end of the week I would demand a refund or I would commence legal action against Glow Studios.
I contacted the "booking line" on 2 occasions and relayed my intentions to them and asked them to pass on this message to whoever was in charge. I then received an a very unapologetic email accusing me of "harrassing" the "booking line" and asking me not to contact Glow Studios again but that I would receive my canvas by the end of the week.
This morning I am so glad to say that I have received the canvas and I have to say it is absolutley stunning and I am so very pleased my Dad will receive in time.
All in all the shoot experience and the produced images are fantastic so I really don't understand the complete lack of customer care, lack of communication and still am very puzzled at how on earth my ordered images had not indeed, in reality, been ordered at all despite the company taking the money from our card? And no-one had noticed??
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Comment 2 comments on this review
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Louanet, 16 February 2013:
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evemarieprice, 16 February 2013:
no nothing and they have contacted my bank now saying i have to pay them, the bank has told me that they can do this :( worst company in the world!!!
My photo shoot was brilliant and I really enjoyed the day.. but we paid over £400 for photos and still have not received anything.
Tried to contact the company, which has proven to be a complete waist of time!
They have a facebook page, where they instantly delete any negative comment... I have since created my OWN page, trying to make people aware of the company, and a place to share their stories!
This is the link.. http://www.facebook.com/MakingPeopleAwareOfTherealGlowStudiosBirmingham/posts/325294790917461?ref=no... Please follow this page, and help us bring down this company!!!!!!!!!!!!
Comment 3 comments on this review show all
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hunnypip, 4 January 2013:
Tara is right , she was given the photoshoot experience as an 18th birthday gift, and really enjoyed the day. WE ( my husband and I ) went to meet her after the shoot to view the photos. Between us we chose 17 prints and a large canvas (also Tara should have had a make-up kit as prt of the experience …….. she didn’t get it !) I paid £400.00 plus £7.00p+p on that day 2nd November2012 and they told us it would be up to 4 weeks for delivery . It is now 4/01/2013 and we still have NOTHING !!! WE have phoned and been “fobbed off”, we have e-mailed and told that a CD of the photoshoot would be snt 1st class that day as a goodwill gesture …… again NOTHING has arrived ! We have left polite comments on their FB page and been deleted …….. we have now been “blocked” by GLOW
They have ruined my daughters 18th Birthday ……. I think they are a dreadful company !
DO NOT USE GLOW STUDIOS (makeovers or tanning …. they are one and the same !!!) -
Louanet, 12 February 2013:
Hi,
Have you received your images yet? I have just posted a review half an hour ago and I wondered if possibly your images could of been on the same computer that “crashed?”, our shoot date was Sunday 4th November?
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Louanet, 16 February 2013:
Hi, I have tried to follow the facebook link but it doesnt seem to be working, cold you post it again please? Thank you.
On the day, the staff were friendly but the experience was amateurish. The photographer was very average. He did not give any advice on where to stand, positions or expressions, which you would expect from a professional.
Whilst I appreciate that photography makeup is heavy, when I asked for a natural look, I resembled a drag queen in heavy eyeliner and neon blue eyeshadow. I only bought a couple of photos as most came out dreadful.
Just avoid this at all costs it's an amateur set up and a SCAM.
I will be reporting to trading standards and the BBCs rogue traders and I would advise others in the same situation to do the same.
Comment 8 comments on this review show all
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ESusanG, 21 December 2012:
Exactly i have the same problems. Ive since heard they have gone into liquidation?? How true i dont know. Get trading standards on it, thats what im doing. Maybe more people complain might get somewhere. Shame as I loved my photos and i am so disapointed.
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ll531, 25 December 2012:
I have been waited over half a year for my photos and hundreds of pounds they took without permission.
Go on their Facebook page and inform others know whats going on.
I have taken them to trading standards. I’m definitely going to take it further. Not going to watch them scam innocent people!!!
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ESusanG, 25 December 2012:
I actually got mine eventually this weekend, with the help of the Buy-a-gift customer services team which were briliant. Not sure if I would have got them otherwise. I think the rumours they have gone into liquidation are wrong.
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ll531, 25 December 2012:
Did you get your prints? They wont let me go in to choose my photos at all.
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ESusanG, 25 December 2012:
Yes i received mine but I chose and paid for them on the day of the photo shoot. I had my photo shoot through buy a gift. How did you do yours?
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hunnypip, 4 January 2013:
If you go on their FB page and say what’s happened , they just “block” you !!
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ll531, 5 January 2013:
Yes they blocked. Messaged the MD, he blocked too. Im so angry it is so hard to express. I will keep calling and calling! Cant let them take hundreds of pounds from all these people!
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ESusanG, 5 January 2013:
My suggestion would be to contact trading standards. They log every complaint and if enough complaints are made surely something will be done about it. If you purchased a photo shoot from another company and not direct with Glow go through them as they sold it to you in the firest place. Its worth a try, i agree you cant let this go on. I was very lucky.
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DO NOT USE THIS COMPANY!! i went to this company for a make over photoshoot with a family member as they have been ill and may not be here this time next year, wanted an experience i could treasure. Make up artist's were average, but did not cover up any blemishes, hair was just pathetic, photoshoot was good and camera man was excellent.
TWO MONTHS LATER.......STILL WAITING FOR IMAGES. NO ONE RETURNS YOUR EMAILS OR CALLS, THAT IS IF YOU GET THROUGH TO THE NUMBER AS IT ALWAYS GOES TO VOICEMAIL!!
THIS PLACE IS A PURE JOKE! DO NOT WASTE YOUR TIME OR MONEY THEY HAVE NO AFTERCARE AT ALL!!!!!!! TOTAL LET DOWN!
Comment 1 comment on this review
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ESusanG, 13 December 2012:
EXACTLY DO NOT USE THIS COMPANY.
Myself and my husband had a good experience on the day and we paid for extra photos. It is now 10weeks and we still have not received the photos.
GLOW STUDIOS quoteComplaints
Glow Studios pride ourselves on our high level of customer care. If you are unhappy with our service or have an enquiry about an order you have placed please contact us by writing by sending an email to info@glowstudios.co.uk and a member of our Customer Services team will contact you.RUBBISH – THEY DO NOT RETURN CALLS, REPLY TO EMAILS.
Getting angry and frustrated taking money and not supplying goods. Next step contacting trading standards or taking legal adivice. They shouldnt be allowed to get away with it. How many other people have the done this to ??
The atmosphere was relaxed and there was people sitting around on the sofa's, sipping champagne. We were immediately asked what we'd like to drink and we're shown to a sofa to relax on along came our drinks, we were given a clipboard with a small questionnaire on it. So we sat and had our drinks and filled this out. There was nothing too hard to answer it was just about the sort of look you wanted and things that you didn’t want.
Once that was done we had our hair styled, both of us got our hair done just the way we like it and we were both really enjoying the atmosphere of being in such a great place having such a great experience, my hair was just perfect and I felt as happy as larry. Once our hair was done we moved onto makeup, the makeup ladies were awesome and really chatty and told us all about great techniques to use and we both looked really gorgeous.
We were then shown out to the waiting room given another glass of champagne, and told our photographer would be with us shortly.
After a couple of glasses of champagne it was time to step in front of the camera, we were both so excited. We both got a big giggly to start off with but we soon settled down and really enjoyed having our pictures taken.
We had taken along three different outfits to wear and we got to have our pictures taken in all of them.
The pictures came back great, the prices were very fair. Overall we had such a great day we were both over the moon with the whole experience of the day is great.
Comment 1 comment on this review
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hunnypip, 4 January 2013:
YOU too ! You must be involved with Zar to write this !
Our ‘experience ’ too was great , but it’s having ordered and paid loads of money for extra prints that we have aproblem with.
They took our money and have NOT delivered our photos !!! So they have ……. robbed us !
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