Islington, London
274 Caledonian Road, London N11BA
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Comment 8 comments on this review show all
Hi, as you may be aware already, Beauty by Joanna is a seperate operation from zen health and beauty. We only provide a treatment room to beauty by Joanna from Thursday-Saturday.
I’m sorry that you had a bad experience but complaints for beauty by Joanna are not dealt with by us, they are a seperate company.
My complaint is about BEAUTY BY JOANNA. since she is operating from your establishment and since the only avenue of complaint is on this site, i had to use it. I have no issues with your establishment or what you do. I have not had to deal with any of your staff. The only staff I had to deal with are those operating with beauty by Joanna. And my complaint is directed towards her method of work and her staff and customers need to be aware that she is not a qualified therapist and even the machines she use are not up to standard.
Hi, I can assure you she is qualified, she would not be at my salon had I not seen proof of her qualifications.
Response from Joanna of Beauty by Joanna:
Dear Client thank you for your feedback.
I believe the reason for your feedback of complaint is because you were unable to get an appointment on your preferred date. If you had read the term and conditions of the voucher thoroughly you would have notice that it states that appointments are SUBJECT TO AVAILABILITY.
I’m also concerned about your slanderous claims regarding the therapist not adhering to proper safety precautions during the treatment. Our staff are properly trained and highly qualified. It is unacceptable to talk about the therapist like that ,
You had the chance to inform the therapist that some parts of your body were omitted, you didn’t do that.
If during the treatment you felt that the therapist put you in danger, you should have stopped the treatment, you didn’t do that.
After the treatment you seemed to be content, you booked another treatment with the same therapist.
These are the main reason why we did not accept your refund claim.
We have a number of happy clients who return to us.
Joanna Korycka
You are trying to intimidate me by stating that i am making slanderous claims.
As i have eplained to wowhcer and the case is still open that I have stated to the therapist that she is not wearing proper glasses which is unsafe and also mentioned twice to her that she is missing areas. If she seems to have amnesia, it is because she left the room more than five times to deal with complaining customers. From the moment i came in for my session until i left, non of it was professional You can sit here and try to intimidate me by stating that i am making slanderous claims but that is the truth. Also canceling on someone via a text message the night before the sessionand consider yourself professional is only a joke.
and me not getting my preferred date is not the only issue but i do have a problem when you take on more than you can handle risking the results of the procedure just because you want to make money.
all you care about is making money and not the customers satisfaction and i have every right to complain and ask for my refund which you continue to refuse.
the only reason i booked an appointment is because i thought i had no choice, but after thinking about it and that did not take long, i realized that i did not need to take this shit and i am better off getting a refund, because god knows when i will be able to schedule my other five sessions. perhaps it will be five months apart.
Also the machine you are using is crap and it left my skin extremely dry and i broke out all over my arm. if you wish i can take picture and submit it because they are still there.
Do i need to state more or are you satisfied now to issue my refund.
“Hi, I can assure you she is qualified, she would not be at my salon had I not seen proof of her qualifications. To call a therapist unqualified is a serious allegation, one in which you would only be proved wrong.
Thank you.”
This is my opinion of her and my opinion is that she is not qualified. Being that this is a free country i can make that opinion based on my experience with her and my experience was not an ideal one and one that renders me to believe someone who is professional would have acted differently.
Hi, we can refund your course of IPL treatments but will first need payment for your patch test and the session you have had.
Joanna, beauty by Joanna.
That is fine. You can do that. I am not sure how you are gong to work that out since it is a wowcher deal but you are within your right to deduct the first session and patch test.
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from sept 2011 untill december ’11 I have received some beauty treatment at this clinic and everything was amazing. I have pre-paid for a session of 6 massages which i have fully received ( really good ones)) and at the same time the masseuse propose me another offert to be used as soon as my 6 massages were done. so i have spent money for other 3 massages to be done between december and january. Apparently the masseuse has left the company with the particular laser-machine she was using for my treatment leave me with 2 pre-paid treatment still to be used. 7 days ago i called the clinic to arrange some appointment,being explained about the masseuse and left with a phone number of someone who should have replaced my masseuse; i have been called that number ,left 3 voice messages, re-called the clinic, went to the clinic myself and i explained that because i haven t received any signs of life from any of you, i want to claim my money back. No one has called me again… should i be worried? this behaviour is clearly not professional, i hope someone is reading this message and if so, i am sure you have my phone number do me a favor and call me to solve the situation . Lucia
Comment 2 comments on this review
If you haven’t resolved this already I would go to the Citizen’s Advice and find out what your options are about getting your money back. Good luck
Hi Lucia, I can only apologise that the Harley street clinic where your treatment was transferred to didn’t get in contact with you to arrange your remaining laser lipo sessions. Some time ago I received a letter from my bank regarding your charge back so I was confident that you did eventually get the money you paid for your sessions back, albeit from my account, but that’s a matter for me to resolve with the Harley street clinic, if they still exist!!
Once again I apologise that the whole thing was such a long drawn out process between yourself, the Harley street clinic where your therapist moved to with her laser lipo machine, and Zen health and beauty.
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